Experts Reviews · Company report
Rug'it Cleaning & Replacement logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

Rug'it Cleaning & Replacement

Long Beach, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #72Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 5.0★ from 677 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 97% of carpet cleaning.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Rug'it Cleaning & Replacement is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Rug'it Cleaning & Replacement for 6 kinds of job.

Rug'it Cleaning & Replacement for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.55
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$189–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 89/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 164
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 55 Google reviews tagged “Upholstery cleaning” · showing 20

Allison8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We had a fantastic experience getting our couches and rugs cleaned. Isaac took one of our wool rugs to clean offsite and it looks brand new. He was super knowledgeable and gave me some great tips as well. I will definitely use them again in the future and would recommend them to anyone!

Customer photo from Allison's review
Paid $300–350Reasonable priceArea rug cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
evelyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

A good friend highly recommended Rug't for rug cleaning and so I had my rugs done last year, and the work was very good. I was very happy to get an email from Rug'it that they do tile cleaning and sealing as I had been trying to find someone to do my kitchen and bathooms. Isaac arrived on time and advised me about…

Customer photo from evelyn's review
Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Mollie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I’ve taken several personal and business projects to Rug It Cleaning, both rugs and upholstery, and Isaac and Maria are always so helpful and informative. They remember me every time I come, and stay in touch with me during the cleaning process to let me know what’s working best and what my options are. I also think…

Paid $250–300Reasonable priceUpholstery cleaning
PamLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I’ve used Isaac and Rug It Cleaning for years or our Long Beach home. He is always on time, professional and very reasonably priced. They DO NOT nickel and dime you or do any type of bait and switch as is common with coupons or other companies. Your carpet will be clean and you’ll be happy with the service. Update…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

We are absolutely thrilled with our experience with RugIt! Kevin came out to clean our sectional couch and did an absolutely amazing job. He really took his time and paid attention to detail. The cushions took a while to dry but the results are fabulous! We also had two area rugs to take back to the RugIt facility,…

Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
EllieLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Family owned business. I was highly impressed. The person who came to clean my rugs actually knew about the craft, not just how to use the machine. He recommended a few ways to care for my wool rugs that I will do on my next cleaning. They are able to repair backing, etc. Highly impressed! Also cleaned two upholstery pieces that look brand new!

Paid $450–500Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Anne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had 3 area rugs cleaned and a sectional sofa with loose cushions. They did a tremendous job, including removal of some destructive moths they found. Mariela and Isaac answered all of my questions and explained their methods. I also bought new carpet pads. They text when on their way and were on time. Highly recommend.

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rug’it Did an outstanding job the couch looks new. It was quick and easy very professional would highly recommend.

Paid $450–500Great priceUpholstery cleaning
Jim13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Very responsive and professional family company that is local to the Long Beach/Signal Hill communities. Their pricing is competitive and flexible if there are unique situations or cleaning needs. Love their follow-up and flexibility. Great with rugs and carpeting.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Bonnie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Isaac has kept my-38- year-old carpet still looking good. He is ontime and does great work...always a pleasure to see.

Paid $500+Reasonable priceUpholstery cleaningService not listed
Steven5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have worked with them for years. Originally in home carpet, and tile care. More recently area rug cleaning in shop. They come out like new

Reasonable priceUpholstery cleaningFloor repairs & maintenanceArea rug cleaning
CristinaLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Issac was amazing! I would never call anyone else!

Area rug cleaningUpholstery cleaning
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The carpet came out really great like you said I didn’t even recognize it. It was so white thank you love Puerto Rico.

Upholstery cleaning
Tanya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

I've been using Rug'it for years now and I'm never disappointed! My area rugs and my couches look brand new again. They're professional, efficient and do quality work.

Great priceArea rug cleaningUpholstery cleaning+ Punctuality+ Quality+ Professionalism
Dianne12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was extremely pleased with the service. I needed to have a couch, four chairs, two ottomans and multiple rugs cleaned. What a difference!! Team was proficient and extremely pleasant. They were very accommodating with delivery of the area rugs they took. Highly recommend!

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
Liz12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have used Rug’it in the past for my clients homes and have always been satisfied. They do a great job even with the stubbornest of stains. Thanks for always knocking it out of the park

Paid $250–300Great priceUpholstery cleaning
Jean10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Issac is terrific. He is friendly, professional and most of all does a great job! I have used Rug’it for many years and will continue to do so. He cleaned my rugs and upholstered furniture and I couldn’t be happier. His business is communicative and he is always on time.

General carpet cleaningUpholstery cleaning
BillLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We had a great experience with Rugit! From the moment we set up the appointment to the cleaning. We had a couch/ and love seat cleaned and a Pottery Barn rocker ! All turned out beautiful and the employee Isaac was marvelous give us honest opinion about cleaning a rug! We are very happy with the outcome of our…

Paid $300–350Reasonable priceUpholstery cleaning
Judy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great customer service

Paid $500+Reasonable priceUpholstery cleaningArea rug cleaning
MargaretLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I really wish I had before and after pics! The carpet was so dirty it looked almost gray. We had had construction work done on the house and a lot of extra dust. This carpet is probably 20 years old and having Isaac with RugItClean out to clean them about once a year has definitely extended their life. Love how the carpet now looks and feels!

Great priceUpholstery cleaningGeneral carpet cleaning

Show more upholstery cleaning reviews (35 more) →

Price

$337+22% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 26%Reasonable 67%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Area rug cleaning166$176–$453
General carpet cleaning108$170–$340
Pet stain & odor removal62$153–$366
Upholstery cleaning55$189–$377
Carpet steam cleaning44$170–$371
Carpet installation3—

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