Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
Google reviewers rate Russell Auto Inc. 4.9 out of 5 based on 117 reviews, with the owner not replying to any comments. Customers frequently describe the shop as honest, punctual, and communicative, noting fair pricing and clear explanations for transmission repairs, rebuilds, and general maintenance. Many highlight the staff's willingness to avoid unnecessary upselling and their thorough attention to detail. One common criticism involves a missed component during service, which caused a customer to drive with a missing transmission cap for two weeks.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
117 Google reviews we collected
Phrases our text analysis found in 96 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 96 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Friendly, accommodating, high quality work, helpful, fair pricing.”
“Excellent service and very friendly people at this workshop.”
“They have been great to deal with and have gone above and beyond in service and explaining everything that I needed done and their prices were very reasonable”
“They’re honest, reliable, and truly care about doing the job right.”
“I’d 100% recommend these guys to anyone that needs transmission work.”
“They were excellent with communication, and very timely.”
“Explain everything in language that a non technician can understand.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Russell Auto Inc. for 2 kinds of job. Pick one to see what they paid and said.
Guys are awesome. Walked in said a few words and they already knew what the issue was. Dropped the car off and then picked up the day after it was supposed to be worked. Very fast, great pricing, and honest dudes.
So many good things about this repair shop. Friendly, accommodating, high quality work, helpful, fair pricing. Kevin was amazing! While pulling out of a parking lot, I clipped a curb with the side discharge exhaust pipe on our motor home. Ripped it off and pushed up into the drive shaft, bending the drive shaft. In…
I just had Russel Auto reseal the transmission for my work truck. They were excellent with communication, and very timely. The unit is back in the truck, leak free, and cleaner than when I dropped it off. I’d 100% recommend these guys to anyone that needs transmission work.
I had Russell's rebuild my carrier a while back and havent had a chance to review. Fair price, no issues whatsoever. Today I returned to grab purchase an O ring for the input shaft o8
Tori and the guys are amazing. They’ve helped me out twice on my F-250—once with my transmission and most recently with my rear end. They’re honest, reliable, and truly care about doing the job right. It’s hard to find shops like this anymore.
This shop keeps my 2012 Honda Accord running strong. Reliable, trustworthy, quick, and fair pricing. Best shop in the Manchester area.
| Job | Reviews | Category typical |
|---|---|---|
| Transmission | 8 | — |
| Auto engine diagnostic | 2 | — |
4.9 ★★★★★ 117 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Guys are awesome. Walked in said a few words and they already knew what the issue was. Dropped the car off and then picked up the day after it was supposed to be worked. Very fast, great pricing, and honest dudes.
So many good things about this repair shop. Friendly, accommodating, high quality work, helpful, fair pricing. Kevin was amazing! While pulling out of a parking lot, I clipped a curb with the side discharge exhaust pipe on our motor home. Ripped it off and pushed up into the drive shaft, bending the drive shaft. In 51 years of driving I had never done anything like this! After extensive repairs Kevin and the team had us back on the road with a new fully balanced drive shift and new exhaust. I even met his dad Wayne, another amazing person! Thank you so much!
I just had Russel Auto reseal the transmission for my work truck. They were excellent with communication, and very timely. The unit is back in the truck, leak free, and cleaner than when I dropped it off. I’d 100% recommend these guys to anyone that needs transmission work.
Best shop around Manchester area. Family owned , customer friendly and honest.
I had Russell's rebuild my carrier a while back and havent had a chance to review. Fair price, no issues whatsoever. Today I returned to grab purchase an O ring for the input shaft o8
Honest staff with get service
Tori and the guys are amazing. They’ve helped me out twice on my F-250—once with my transmission and most recently with my rear end. They’re honest, reliable, and truly care about doing the job right. It’s hard to find shops like this anymore.
This shop keeps my 2012 Honda Accord running strong. Reliable, trustworthy, quick, and fair pricing. Best shop in the Manchester area.
Muy buen servicio y muy amables las personas que están en este taller lorecomiendo
I highly recommend Russell Auto. Skilled, knowledgeable and good honest people. I have complete trust with their recommendations and repairs. A+
Analyzing 6,740,6586.7M ReviewsFor 19,01719K Experts
