Junk removal service · Fall River, MA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 81 property cleanup servicesiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★126 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Rusty's Junk Removal five stars based on 126 reviews, highlighting efficient handling of house cleanouts, basement removals, and large item disposal. Customers frequently cite punctuality, professional communication, and reasonable pricing as key benefits, noting that the team often arrives quickly and cleans up thoroughly. The owner responds to a minority of reviews, while no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 126 reviews (100% five-star).
Reviews on this page: 126 Google reviews (114 with written comments, 5 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 27, 2026.
Service: Property Cleanup Service serving Fall River, Massachusetts.
Data from Google, last updated November 2, 2026.
Score profile vs other property cleanup services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: reliability.
Rusty's Junk RemovalProperty Cleanup Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Rusty's Junk Removal: 100/100 on this factor. Category median: 97.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Rusty's Junk Removal: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Rusty's Junk Removal: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Rusty's Junk Removal: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Rusty's Junk Removal: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 97.–
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Bar = this company · dark tick = category median.
Star ratings
126 Google reviews we collected
5.0of 5
5 stars126100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 114 written reviews
99%praise
Praise29499%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7325%
Staff & attitude6522%
Would recommend5519%
Price & value5017%
Quality & results2910%
Honesty & trust145%
Communication103%
What customers talk about
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Process was simple, crew picked up and cleaned up are yard junk in a timely manner.”
“Handled all aspects of a house cleanout with the most professional manner.”
“I will be using him again to remove more stuff when I move out.”
“I can't recommend working with him and his team enough.”
“I made the right choice , long story short, he (Rusty) was pleasant, reasonable , respectful of my property, and he did a terrific job!”
“They were professional, hardworking, respectful, and got the job done without wasting time.”
“Very honest, dependable, and was totally committed to my project needs.”
“The communication and the service quality was great, which was for an affordable price as well.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Rusty's Junk Removal for 8 kinds of job. Pick one to see what they paid and said.
PPeterLocal Guide · 249 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Handled all aspects of a house cleanout with the most professional manner. Unbelievable can do attitude - all with a smile. Does the dirty work others won't touch - to a high standard. Very honest, dependable, and was totally committed to my project needs. Can't recommend Rusty enough!
EEdwin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Process was simple, crew picked up and cleaned up are yard junk in a timely manner.
Reasonable price
RR5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
So I needed a bunch of junk removed from my property, as I did some research in my area for a company , and landed with Rusty’s junk removal..I made the right choice , long story short, he (Rusty) was pleasant, reasonable , respectful of my property, and he did a terrific job! I will definitely be using Rusty in the future ..
JJelani2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend Rusty’s Junk Removal! They recently helped me clean out my basement, and I’m honestly so happy with the results. They were professional, hardworking, respectful, and got the job done without wasting time.
My basement had a lot that needed to be removed and cleaned up, and they made the whole…
Great price
KKate13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Rusty and his team are the best! He's helped me several times with junk removal jobs in Westport and has always been punctual, works quickly and has fair prices. Highly recommend for any removal/cleanout needs.
Great price
TTylerLocal Guide · 63 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Showed up on time. Worked very efficiently and they were very friendly. If you need anything picked up or removed Rusty’s Junk Removal is the place to call! We will definitely be returning customers!
Handled all aspects of a house cleanout with the most professional manner. Unbelievable can do attitude - all with a smile. Does the dirty work others won't touch - to a high standard. Very honest, dependable, and was totally committed to my project needs. Can't recommend Rusty enough!
Response from the owner · 5 days ago
Thank you so much, Peter! I appreciate you taking the time to leave such a great review. It was a pleasure working with you and helping with your house cleanout.
E
Edwin Lugo4 reviewsiTotal number of Google reviews Edwin has written across all businesses on Google Maps, not just this one.
So I needed a bunch of junk removed from my property, as I did some research in my area for a company , and landed with Rusty’s junk removal..I made the right choice , long story short, he (Rusty) was pleasant, reasonable , respectful of my property, and he did a terrific job! I will definitely be using Rusty in the future ..
J
Jelani Banks2 reviewsiTotal number of Google reviews Jelani has written across all businesses on Google Maps, not just this one.
I highly recommend Rusty’s Junk Removal! They recently helped me clean out my basement, and I’m honestly so happy with the results. They were professional, hardworking, respectful, and got the job done without wasting time.
My basement had a lot that needed to be removed and cleaned up, and they made the whole process so much easier. They cleared everything out and left the space looking so much cleaner and more manageable. I really appreciated how thorough they were and how they treated my home with care.
If you need a junk removal or basement cleanout, I definitely recommend giving Rusty’s Junk Removal a call. Great service, great work, and worth every penny! ⭐⭐⭐⭐⭐
Price assessment: Great price
K
Kate Beiser Connolly13 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Rusty and his team are the best! He's helped me several times with junk removal jobs in Westport and has always been punctual, works quickly and has fair prices. Highly recommend for any removal/cleanout needs.
Price assessment: Great price
Response from the owner · 2 months ago
Hello Kate!
Thank you for the great review!
Looking forward to working with you in the future 👍
T
Tyler JamesLocal Guide · 63 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Showed up on time. Worked very efficiently and they were very friendly. If you need anything picked up or removed Rusty’s Junk Removal is the place to call! We will definitely be returning customers!
N
Nicole Zinga-HarrisLocal Guide · 12 reviewsiTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Rusty is THE BEST!! I work in film production and he has helped myself and my crew out many times. He's friendly, professional and timely. I can't recommend working with him and his team enough. He's always my first call!
Response from the owner · 4 months ago
What an awesome review!
Thank you so much!
It's always a pleasure working with you and we look forward to working with you in the future!
K
Kathleen Seiders6 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Rusty and his crew did an excellent job cleaning out my basement!! I spoke with him on a Friday and he was there the next day!! He is incredibly nice and professional. I highly recommend!
Response from the owner · 5 months ago
Thank you Kathleen for the awesome review!
And for choosing Rusty's Junk Removal for your project!
S
sue bouchard1 reviewiTotal number of Google reviews sue has written across all businesses on Google Maps, not just this one.
