Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts

Experts Reviews · Company report
RWD Services LLC logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE

RWD Services LLC

Irving, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 120 plumbers · 5.0★ from 128 Google reviews

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Report card

Percentile vs other plumbers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RWD Services LLC is better than 100% of plumbers.A
100
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RWD Services LLC is better than 98% of plumbers.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RWD Services LLC is better than 99% of plumbers.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RWD Services LLC is better than 100% of plumbers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RWD Services LLC is better than 100% of plumbers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.RWD Services LLC is better than —% of plumbers.–
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Reviews for your job

Customers hired RWD Services LLC for 8 kinds of job.

RWD Services LLC for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$432–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 76
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Sewer repair”

Nathan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had a great experience using RWD services They were on time, polite, took the time to explain everything to us and honest in all their dealings with us. I would recommend highly.

Paid $2,000+Reasonable pricePlumbing leak detectionPlumbing pipe repairSewer repair
Christine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

RWD is an extremely reputable, dependable and knowledgeable company. Antonio's and Ryan's experience and performances provided us with a tremendous comfort level of knowing that our sewer breaks and calcified grease pipe issues are gone forever. Carol goes above and beyond with her communication's throughout with…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairSewer repair
AmyLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

RWD helped us locate and repair a sewer leak following some extensive foundation work. From start to finish, they were communicative and professional. The office ladies were friendly and supportive and kept us informed every step of the way. Antonio, Ryan and Les went above and beyond to ensure that we understood…

Reasonable priceSewer repair
BTLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Major plumbing issue on older home. Randy, Carol, Bradi and Taya in the office are excellent communicators prompt with responses and clear in the process along with updates. There plumbers are professional and do very good work. This was a major job so I obtained 2 other quotes and all were very close. My…

Paid $1,000+Reasonable priceSewer repairPlumbing leak repair
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

We had a great experience. The team responded to my emergency quickly and got it resolved. The communication was clear.

Reasonable priceSewer repair
MichaelLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

RWD Services did great work in a bad situation. No one wants to do this repair -- replacing cast iron sewer pipes throughout their home and yard -- but they were very reliable, great coimmunicators, and stayed on budget. I recommend them.

Customer photo from Michael's reviewCustomer photo from Michael's reviewCustomer photo from Michael's review
Paid $1,000+Reasonable priceSewer repair
PatriciaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Very, very good! They are kind, do great work, work efficiently and neatly and truly try to help the customer out! We'll be back!

Paid $1,000+Reasonable pricePlumbing leak detectionSewer repair
Jacob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Randy and his team replaced all of the old iron plumbing and moved it to my attic. They were timely with the work, great with their communication, and fair with their prices. The office staff were great about scheduling and helping with coordinating payments. Overall a great experience with an unfortunate plumbing…

Plumbing pipe repairSewer repair+ Responsiveness+ Professionalism
Nina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have been using RWD Services for many years and the team has been amazing for all things plumbing. They are professional, communicative with me and tenants and extremely reliable - thank you!

Plumbing leak detectionFaucet installationToilet installation+ Responsiveness+ Punctuality+ Quality
EmilyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very big job done by the RWD crew at a very reasonable price. Courteous, efficient, everything you could ask of a crew doing a difficult job! I highly recommend this company!

Plumbing pipe repairSewer repair
Mark13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I had the opportunity to have RWD come out and repair a major leak issue under my foundation. After a few different estimates and approaches, from ARS and A1, RWD was selected. They were professional, on-time and more than cost competitive. It was a major undertaking as they had to tunnel 5' down and 20' over under…

Plumbing leak detectionOutdoor plumbing system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$1.6k+247% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 42%Reasonable 58%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing leak detection31$124–$633
Plumbing pipe repair31$353–$1.2k
Plumbing leak repair21$278–$986
Sewer repair11$432–$2.4k
Outdoor plumbing system repair4$353–$1.5k
Drain cleaning3$227–$554
Faucet repair3$205–$607
Water heater repair3$135–$580

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