iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%98+25.6Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 120 plumbersiPosition by Experts Score among all companies we track in this category. · better than 95%
5.0★★★★★128 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
75%reviews answered by the owner
$1.6ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate RWD Services LLC five stars based on 128 reviews, highlighting consistent punctuality, fair pricing, and thorough communication regarding services like slab leak repairs, sewer line replacements, and general plumbing maintenance. Customers frequently note that the staff is respectful of property and provides clear updates throughout the process. The owner responds to seventy-five percent of these reviews, and no recurring criticisms appear in the provided excerpts.
Google rating: 5.0 out of 5 from 128 reviews (100% five-star).
Reviews on this page: 128 Google reviews (123 with written comments, 4 with photos).
Owner responses: the business replied to 75% of reviews.
Most recent review: October 23, 2026.
Service: Plumber serving Irving, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other plumbers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
RWD Services LLCPlumbers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.RWD Services LLC: 100/100 on this factor. Category median: 91.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.RWD Services LLC: 98/100 on this factor. Category median: 88.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.RWD Services LLC: 99/100 on this factor. Category median: 95.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.RWD Services LLC: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.RWD Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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Bar = this company · dark tick = category median.
Star ratings
128 Google reviews we collected
5.0of 5
5 stars128100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
98%praise
Praise34298%
Complaints62%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1142%
Reasonable1558%
Overpriced00%
Not sure00%
$1.6k+247% vs typical plumbers
Middle half of what 18 customers paid ($1.1k–$2.1k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7120%
Speed & response6218%
Would recommend5817%
Quality & results5014%
Price & value4714%
Communication4011%
Honesty & trust206%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…ever possible to prioritize emergency needs, and their employees are respectful of your home and property.…”
“They were always on time and on budget, keeping me well updated at every step of the process.”
“We were very happy with RWD, and would highly recommend them for any of your slab, sewer leak detection needs.”
“He immediately told me to stay away from the big company that I was being steered towards by the foundation company and to call RWD because they were…”
“RWD Services did an amazing job replacing several sewer lines under my house and fixing issues that were left over from other previous plumbers.”
“They went out of their way to make what was a horrible situation a good experience.”
“…pendent on skilled contractors i can declare with confidence: RWD is fair with their pricing, reliable with the quality of their work, accommodating w…”
“They were on time, polite, took the time to explain everything to us and honest in all their dealings with us.”
“…ctors i can declare with confidence: RWD is fair with their pricing, reliable with the quality of their work, accommodating whenever possible to prior…”
People customers mention
Carol13 reviews
Eli6 reviews
Austin6 reviews
Ryan4 reviews
Randy4 reviews
Les4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired RWD Services LLC for 8 kinds of job. Pick one to see what they paid and said.
Nathan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had a great experience using RWD services
They were on time, polite, took the time to explain everything to us and honest in all their dealings with us.
I would recommend highly.
PaulLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I would strongly recommend this group. They completed the re-piping of my whole house, very major repair. I had consulted with two groups prior to beginning this project, their team that did the initial testwork was very thorough and was $200 less for the initial testing.
I am a professional that has a day job and…
Christine5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
RWD is an extremely reputable, dependable and knowledgeable company. Antonio's and Ryan's experience and performances provided us with a tremendous comfort level of knowing that our sewer breaks and calcified grease pipe issues are gone forever. Carol goes above and beyond with her communication's throughout with…
BTLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Major plumbing issue on older home. Randy, Carol, Bradi and Taya in the office are excellent communicators prompt with responses and clear in the process along with updates. There plumbers are professional and do very good work. This was a major job so I obtained 2 other quotes and all were very close. My…
seanLocal Guide · 137 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
I’ve used RWD Services several different times for plumbing issues for my properties, and they continue to impress me with their expertise and professionalism. I’ve worked with many plumbers over the years, and they truly stand out as the best. They diagnose problems accurately, fix them right the first time, and…
MichaelLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
RWD Services did great work in a bad situation. No one wants to do this repair -- replacing cast iron sewer pipes throughout their home and yard -- but they were very reliable, great coimmunicators, and stayed on budget. I recommend them.
Stop looking for another plumber. As a disabled home owner dependent on skilled contractors i can declare with confidence: RWD is fair with their pricing, reliable with the quality of their work, accommodating whenever possible to prioritize emergency needs, and their employees are respectful of your home and property.... Thanks RWD!
RWD has been the best to work with. We have used the numerous times for various plumbing issues from Slab leaks to general plumbing needs. Always fair, courteous, and informative. I would recommend always.
Response from the owner · 3 weeks ago
Thank you, Clarine!!
Betty Fulce1 reviewiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
I too would give a 10 star rating to RWD Services. From the ladies in the office to the men working on my under foundation leak, all were so professional, personal polite, and caring. If you need any type of plumbing work done, you need to call RWD. Their work is exceptional along with very fair pricing. They won’t give you a quote for something you don’t need and charge you an unfair price. They are the BEST!!!
RWD Services did an amazing job replacing several sewer lines under my house and fixing issues that were left over from other previous plumbers. They were always on time and on budget, keeping me well updated at every step of the process. I highly recommend this impressive firm. Thank you, RWD!
Response from the owner · 2 months ago
Thank you Mark!
Nathan Cassidy5 reviewsiTotal number of Google reviews Nathan has written across all businesses on Google Maps, not just this one.
We had a great experience using RWD services
They were on time, polite, took the time to explain everything to us and honest in all their dealings with us.
I would recommend highly.
I would strongly recommend this group. They completed the re-piping of my whole house, very major repair. I had consulted with two groups prior to beginning this project, their team that did the initial testwork was very thorough and was $200 less for the initial testing.
I am a professional that has a day job and was able to trust their team to complete the work without being there most of the time. The staff kept me updated daily and I knew the timeline and any issues they were encountering. Really pleasant team to deal with.
Thank you and everyone at RWD for working with me to help meet my deadline to be able to close on Monday.
I am glad that I reached out to our longtime plumber, Mark Ondras, for advice on how I should go about dealing with the surprise of a sewer leak after having 41 piers installed to correct the foundation. He immediately told me to stay away from the big company that I was being steered towards by the foundation company and to call RWD because they were good at what they do and more importantly they were honest people.
Every plumber that came out were knowledgeable and hardworking so please pass this along to Antonio, Ryan, Mike, JR, and Larry that it did not go unnoticed and was very much appreciated.
Your office staff were also very good and answered whatever concern that I had that day.
Lastly, Carol and Randy thanks for working with me to get this to the finish line!
Peter Simo
Response from the owner · 6 months ago
Thank you so much Peter!
Christine Lehman5 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
RWD is an extremely reputable, dependable and knowledgeable company. Antonio's and Ryan's experience and performances provided us with a tremendous comfort level of knowing that our sewer breaks and calcified grease pipe issues are gone forever. Carol goes above and beyond with her communication's throughout with our project. We were very happy with RWD, and would highly recommend them for any of your slab, sewer leak detection needs. There's a reason they have been in business for over 30+ years and it truly has to do with the ownership, and their ENTIRE TEAM provides!
