Real estate agent · Sulphur Springs, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#63 of 200 real estate agentsiPosition by Experts Score among all companies we track in this category. · better than 69%
5.0★★★★★23 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Ryan and Sunni Chester five stars based on twenty-three reviews, noting that the agents respond to every customer inquiry. Clients describe the team as professional and knowledgeable, highlighting frequent communication, prompt responses to questions, and assistance with complex transactions including home purchases, sales, and land deals. The agents are credited with guiding clients through each step of the process, identifying potential issues early, and providing updates to ensure a smooth experience without significant criticism mentioned in the provided excerpts.
Google rating: 5.0 out of 5 from 23 reviews (100% five-star).
Reviews on this page: 23 Google reviews (22 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: August 20, 2026.
Service: Real Estate Agent serving Sulphur Springs, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other real estate agents
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
This companyReal Estate Agents median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ryan & Sunni Chester - REALTORS®: 99/100 on this factor. Category median: 99.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ryan & Sunni Chester - REALTORS®: 98/100 on this factor. Category median: 98.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ryan & Sunni Chester - REALTORS®: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 75.–
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Bar = this company · dark tick = category median.
Star ratings
23 Google reviews we collected
5.0of 5
5 stars23100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 22 written reviews
100%praise
Praise41100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1024%
Staff & attitude922%
Communication922%
Honesty & trust615%
Speed & response410%
Quality & results25%
Price & value12%
What customers talk about
We read 22 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would highly recommend them to anyone looking for a trustworthy and exceptional real estate team!”
“They are very professional and always willing to go above and beyond to make the entire process smooth and stress-free.”
“They guided us through each stage with clear communication and practical advice, making what can be a complicated process feel manageable and even enjoyable.”
“They were knowledgeable, responsive, and genuinely had our best interests in mind every step of the way.”
“They not only helped us buy a home, but sold our old one immediately after.”
“Ryan and Sunni did a great job for us in completing our land purchase.”
“What really stood out was their ability to spot potential issues early and help us avoid problems that could have cost us time, money, and stress down the road.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Ekeng7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Ryan and Sunni are fantastic people to work with! They are very professional and always willing to go above and beyond to make the entire process smooth and stress-free. I would highly recommend them to anyone looking for a trustworthy and exceptional real estate team!
BarrettLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ryan and Sunni made our home buying experience smooth from start to finish. They were knowledgeable, responsive, and genuinely had our best interests in mind every step of the way. What really stood out was their ability to spot potential issues early and help us avoid problems that could have cost us time, money,…
Sarah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Ryan and Sunni have been amazing to work with from start to finish and have made the whole process stress free! Their communication has truly been the best part and I will forever be thankful for all their help!
Tamra8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ryan and Sunni did a great job for us in completing our land purchase. They were very diligent through the entire process, answered all of our questions, and helped us navigate each step along the way. Highly recommend their services for your next real estate adventure.
PaulLocal Guide · 36 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Ryan and Sunni helped us navigate through a very complex purchase. They were dedicated and proactive throughout all the ups and downs of the process, and represented our family and our interests with professionalism and commitment. I would recommend Ryan and Sunni to anyone purchasing or selling real estate in Northeast Texas or beyond.
Joshua7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Sunni and Ryan were amazing from start to finish. They not only helped us buy a home, but sold our old one immediately after. It was by far the smoothest transition we've experienced when buying/selling our home, and we couldn't be more thankful for everything they did!
Ryan and Sunni are fantastic people to work with! They are very professional and always willing to go above and beyond to make the entire process smooth and stress-free. I would highly recommend them to anyone looking for a trustworthy and exceptional real estate team!
Response from the owner · 2 months ago
We really appreciate the amount of trust you all placed in us and enjoyed working with you from start to finish.
Barrett WilliamsLocal Guide · 13 reviewsiTotal number of Google reviews Barrett has written across all businesses on Google Maps, not just this one.
Ryan and Sunni made our home buying experience smooth from start to finish. They were knowledgeable, responsive, and genuinely had our best interests in mind every step of the way. What really stood out was their ability to spot potential issues early and help us avoid problems that could have cost us time, money, and stress down the road.
They guided us through each stage with clear communication and practical advice, making what can be a complicated process feel manageable and even enjoyable. We always felt confident that we were making the right decisions because we had such a strong team behind us.
Highly recommend Ryan and Sunni to anyone looking to buy a home—you’ll be in very good hands.
Response from the owner · 6 months ago
Thank you, Barrett, for such an awesome review and recommendation. You and Nanci made the process easy and enjoyable for us too! We're excited for the next phase of life for your family. Thanks again for trusting us. It was an honor to help!
Sarah Helms2 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Ryan and Sunni have been amazing to work with from start to finish and have made the whole process stress free! Their communication has truly been the best part and I will forever be thankful for all their help!
Response from the owner · 6 months ago
Thank you so much for the kind words. We were honored you chose us to help you with the process to purchase your first home! Excited for your sweet family!
Tamra Davis8 reviewsiTotal number of Google reviews Tamra has written across all businesses on Google Maps, not just this one.
Ryan and Sunni did a great job for us in completing our land purchase. They were very diligent through the entire process, answered all of our questions, and helped us navigate each step along the way. Highly recommend their services for your next real estate adventure.
Response from the owner · a year ago
We really enjoyed getting to know y'all over the past year 😂 and we are happy that everything worked out!
Paul D.Local Guide · 36 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Ryan and Sunni helped us navigate through a very complex purchase. They were dedicated and proactive throughout all the ups and downs of the process, and represented our family and our interests with professionalism and commitment. I would recommend Ryan and Sunni to anyone purchasing or selling real estate in Northeast Texas or beyond.
Response from the owner · a year ago
Thank you for the kind words Paul. This was definitely one for the record books. We appreciate y'all's patience and trust through the process. We pray your family builds many great memories there!
Joshua Bowers7 reviewsiTotal number of Google reviews Joshua has written across all businesses on Google Maps, not just this one.
Sunni and Ryan were amazing from start to finish. They not only helped us buy a home, but sold our old one immediately after. It was by far the smoothest transition we've experienced when buying/selling our home, and we couldn't be more thankful for everything they did!
Response from the owner · 2 years ago
So happy to have y’all back in Sulphur Springs! Y’all made our job easy! Thanks for trusting us to help you make the transition!
Misty Koch3 reviewsiTotal number of Google reviews Misty has written across all businesses on Google Maps, not just this one.
I have been fortunate enough to work on multiple transactions with Ryan and Sunni Chester. They are very knowledgeable, professional and dedicated to their clients. They give each and every client as much time and attention as is needed to make the home buying / selling process as smooth as possible.
Response from the owner · 2 years ago
Misty we really appreciate you and the feeling is mutual. It is always great to work with you and your team at Nations Lending!
Jon Neal9 reviewsiTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Highly recommend these two! They made this somewhat complicated process very easy for us. Their communication is top notch and you always feel like a part of a team that has your back. Thank you both so much for everything!
Response from the owner · 2 years ago
Thanks Jon! You and Madison were great! Thanks for working with us and for the nice words. We truly appreciate it!
Madison Neal3 reviewsiTotal number of Google reviews Madison has written across all businesses on Google Maps, not just this one.
I can’t say enough good things about these two!! They made buying our first home a breeze!! Excellent communication all the way through the process, Answered every question we had (and we had A LOT), Never rushed us to just buy a home and Etc..like I said I can go on and on! We love them and HIGHLY recommend them to anyone!
Response from the owner · 2 years ago
Y’all are awesome! We appreciate your trust in us to help with your first home purchase! So excited for y’all! Thank you for the kind words!
charlie potts2 reviewsiTotal number of Google reviews charlie has written across all businesses on Google Maps, not just this one.
Sunni and Ryan were fantastic, they kept us updated several times daily on our entire process and truly made our first time home buying experience a breeze! 12/10
Response from the owner · 3 years ago
Thanks Charlie! It's always nice when the clients know all of the right questions to ask and have a good grip on what they are looking for. Congrats again on the house and new addition to your family!
