Experts Reviews · Company report
S&S Appliances logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

S&S Appliances

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 675 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S&S Appliances is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S&S Appliances is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S&S Appliances is better than 100% of appliance installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S&S Appliances is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S&S Appliances is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S&S Appliances is better than —% of appliance installation.–
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Reviews for your job

Customers hired S&S Appliances for 8 kinds of job.

S&S Appliances for refrigerator/freezer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.14
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$385
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Refrigerator/freezer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 9

All 14 Google reviews tagged “Refrigerator/freezer repair”

Jordanne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He was a huge help in figuring out what was wrong with our fridge! We will definitely call him in the future for any help we may need!

Refrigerator/freezer repair
Mary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shane is the best! He is one of the few that will work on LG refrigerators; he let me know my parts were under warranty and helped me to get them ordered. Shane was super fast in responding, scheduled me ASAP, and was easy to work with through the whole process. I will definitely call him whenever I have a problem with any of our other appliances!

Refrigerator/freezer repair+ Responsiveness+ Quality+ Professionalism
BenLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shane was super responsive very knowledgeable and provided quality care I will gladly use him again in the future! - Thank you for the quality service!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Kendra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shane does excellent work. He was even able to come to our house within an hour of me calling. He repaired our freezer after it built up some ice behind the back panel. He even took the time to explain what was happening, how he would fix it, and showed me how I can fix it in the future if it ever happens again. He…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
MadelineLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Super responsive and helpful. Solved the problem quickly and gave us some tips to avoid the problem in the future. Would use again!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
R5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I pray no one has to experience their fridge and freezer going out on them unexpectedly. However if you do your first step is to call up Shane at S&S appliances. Not only did he prep over an hour of uncharged research and work beforehand, but also handled the headache of calling in the Refrigerator company and…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Ryan8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was excellent. Our fridge/freezer went out and he went out of his way to fix it as soon as possible. The price was good too. Highly recommended.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
Reid3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was great! Super nice, and very helpful. Will 100% be calling Shane if I need anything future appliance repair.

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Quality
MitchLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane is a great communicator. He showed up to repair my freezer/refrigerator issue in a timely manner and was successful in diagnosing and repairing the problem. He offered pointers along the way to me and was really kind to my child who was asking him questions. Shane was thorough in going over the charges. I…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
EmilyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He squeezed our broken freezer/fridge into his schedule, then worked professionally and knowledgeably in fixing our compressor, leaving it not only fixed, but much better then he found it. Thanks Shane!

Refrigerator/freezer repair+ Punctuality+ Professionalism+ Value
Janine2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was on time for our appointment. He was thorough inspecting the problem and helped us save money on a broken part that a different technician had misdiagnosed and would have cost us $160 needlessly. He came looking professional and I appreciated how he protected my flooring with a mat to roll the refrigerator…

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
TaraLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our fridge bombed out on us over the holiday weekend. Shane was fast to answer our request and was out here the same day! He was very professional, communicated well, and was diligent in his service. I feel that he went above and beyond in helping us get back up and cooling. Would highly recommend!!

Refrigerator/freezer repair+ Responsiveness+ Punctuality+ Professionalism
Meg1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Dishwasher repairRefrigerator/freezer repairWasher/dryer repair+ Responsiveness+ Punctuality+ Quality
Tyler6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Refrigerator/freezer repair+ Professionalism

Price

$250-14% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair16$164–$360
Washing machine repair15$253–$392
Refrigerator/freezer repair14$139–$385
Dryer repair9$227–$359
Washer/dryer repair9—
Refrigerator repair5$201–$705
Microwave repair2—
Stove, cooktop & oven repair2$213–$637

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