Experts Reviews · Company report
S&S Appliances logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

S&S Appliances

West Bountiful, UT · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 16 appliance installation · 5.0★ from 675 Google reviews

Report card

Percentile vs other appliance installation (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S&S Appliances is better than 98% of appliance installation.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S&S Appliances is better than 96% of appliance installation.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S&S Appliances is better than 100% of appliance installation.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S&S Appliances is better than 100% of appliance installation.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S&S Appliances is better than 100% of appliance installation.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S&S Appliances is better than —% of appliance installation.–
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Reviews for your job

Customers hired S&S Appliances for 8 kinds of job.

S&S Appliances for washing machine repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$253–$392
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Washing machine repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 15 Google reviews tagged “Washing machine repair”

RayLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Shane was great at repairing my washer. I am very satisfied with the appointment, and repair. I highly recommend using SSAppliance!

Washing machine repair
Steve5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Unbelievably professional and very best service. Fair prices. Highly recommend.

Reasonable priceWashing machine repair
Meredith7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

He came to look at our washer for a weird noise and replaced part of the transmission, the belt, and updated the software. It was all so fast and done right. He's a pleasure to work with.

Great priceWashing machine repair
Angie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Shane is the best! My washing machine broke and he as able to stop by within the hour of my calling him. He was professional and courteous & knew what was wrong and how to fix it. He had the part needed to fix it with him and also cleaned out my dryer. I couldn’t recommend him more!

Washing machine repair+ Responsiveness+ Punctuality+ Professionalism
ConnieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience very responsive excellent company. I've used them on several occasions and they've always done a great job.

Dishwasher repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Shane is awesome! He was very thorough in fixing our washer and dishwasher. He was upfront and honest and did a great job!! We will totally be using him again!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Krisi2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We called Shane at the end of the business day yesterday, and he came out first thing in the morning to fix our washing machine. He was knowledgeable, efficient, and informative on how we could prevent the washer from having problems moving forward.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Kristine14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Ok where to begin?! Shane at S & S was absolutely amazing! He knew exactly what to look for and what to do for our washing machine and dish washer! He was fast, efficient and friendly! I have 6 kids so all you moms out there know how important a washer is! Shane had me up and running within a day. Thank you Shane…

Dishwasher repairWashing machine repair+ Responsiveness+ Punctuality+ Quality
MariaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane is amazing!! Super punctual and professional. He's very upfront with pricing and potential issues. His work is quick and accurate. He's helped me with my freezer in the past. I'll be calling him for any issues I have in the future!!!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Colby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane with SS was great! I was very impressed with his service and speed. I will be using them at all our properties!

Washing machine repair+ Responsiveness+ Professionalism+ Value
Daniel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was knowledgable, fast, and very reasonably priced! I'm so glad I found him on Google, I'll be using him for all my future appliance repairs.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Eduardo5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I requested service from them to fix my leaking washer. Got me in ahead of my scheduled appointment. Super nice guy! Highly recommend!

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Michelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was amazing! He was able to come same day and look at my washing machine and fix in very little time. He also took me through all the other appliances in my house and instructed me on care and up keep for them which was super helpful. He was very professional and personable. I will definitely be using this company again if needed in the future.

Washing machine repair+ Responsiveness+ Punctuality+ Quality
Alma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Shane was really professional. Was able to get our washer working again and explained what was wrong with in a way we could understand.

Washing machine repair+ Professionalism
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very attentive and knowledge. Would use again.

Washing machine repair+ Responsiveness+ Professionalism

Price

$250-14% vs typical appliance installation

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 56%Reasonable 44%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Dishwasher repair16$164–$360
Washing machine repair15$253–$392
Refrigerator/freezer repair14$139–$385
Dryer repair9$227–$359
Washer/dryer repair9—
Refrigerator repair5$201–$705
Microwave repair2—
Stove, cooktop & oven repair2$213–$637

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