Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
S.M.G. Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

S.M.G. Auto Repair

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #155Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 131 Google reviews

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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S.M.G. Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S.M.G. Auto Repair is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S.M.G. Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 31% of auto repair shops.D
31

Reviews for your job

Customers hired S.M.G. Auto Repair for 8 kinds of job.

S.M.G. Auto Repair for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#120 / 241
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 7 Google reviews tagged “Brakes”

Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Irvin and his team are the best. I have gone here for years for a range of services across multiple vehicles. They are always efficient, honest and very fairly priced. I wouldn’t go anywhere else.

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I moved here in August and I have never dealt with a mechanic before. My car was breaking what feels like every month when I first moved here. They were incredibly nice to me, always returned my calls, explained to me in terms that I would understand, and fixed my car efficiently. I called them to ask what noise my…

Great priceAir & cabin filter replacementBrakesAir conditioning
MarkLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

came here for new brake pads, rotors, and ABS sensor. This guy hooked me up fast - I picked it up only 5.5 hours after I dropped it. Pep Boys or the other chains will have you waiting days for that service. Plus great prices. He even told me I needed new tires without pushing them on me. Definitely coming here again.

Great priceBrakesBrake service & repairService not listed
CKS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Irvin and his team has been our auto mechanic for so many years now. They have always taken good care of our cars and give reasonable cost as well. Always ready to help and fix cars problems.

BatteryBrake service & repairBrakes
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Went in for brakes and asked them to also look over everything else: oil, fluids, filters, ect. They were incredibly professional. My initial phone call, he was already explaining what the issues might be and possible fixes/outcomes. They kept us informed the entire time, were very upfront about cost and before…

Brake service & repairBrakesOil change
Sutton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing mechanic! Don't waste your time elsewhere. This business is professional, accommodating, and non-biased. Incredible prices and solid work. Needed brakes, rotors, oil change, and other small fixes. Prices were incredible and work was done within a few hours. I highly recommend!

Auto brake replacementBrake service & repairBrakes
EthanLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Rating only, no written review.

Brakes

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change11—
Brake service & repair10—
General repairs & maintenance9—
Brakes7—
Engine repair5—
Tires5—
Auto engine diagnostic5—
Air & cabin filter replacement3—

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