Analyzing 7,299,1217.3M ReviewsFor 20,67720.7K Experts

Experts Reviews · Company report
S.M.G. Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

S.M.G. Auto Repair

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #155Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 131 Google reviews

📞 Call (323) 462-8400Request a call back

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S.M.G. Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S.M.G. Auto Repair is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S.M.G. Auto Repair is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 31% of auto repair shops.D
31

Reviews for your job

Customers hired S.M.G. Auto Repair for 8 kinds of job.

S.M.G. Auto Repair for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#149 / 216
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “General repairs & maintenance”

Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I came in to have a very scary-sounding noise inspected that turned out to be something very easily fixed. They not only fixed it quickly, but they didn't try to upsell or lie to me about the seriousness of the issue. I've had so many bad experiences with people talking to me like I don't know anything about my…

Reasonable priceGeneral repairs & maintenance
Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

These two brothers, Irvin and Edgar, and the mechanics that work with and for S.M.G. Auto Repair are pretty wonderful. Their work is good and thorough and they're competent and caring. I left my dealership because I was being treated poorly both in terms of pricing and service and thankfully found this business. I…

TiresGeneral repairs & maintenanceAuto engine diagnostic
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Irvin and his team are the best. I have gone here for years for a range of services across multiple vehicles. They are always efficient, honest and very fairly priced. I wouldn’t go anywhere else.

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Irvin7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Went in for some service on my vw Jetta. They quickly diagnosed the problem after giving them some details and were able to fix it on the same day within a few hours. They were amazing in helping me out and pinpointing the problem quickly and for the price, very much worth it in my opinion.

Reasonable priceGeneral repairs & maintenanceEngine repairService not listed
Angela5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The kindest and most professional mechanics. They went above and beyond to solve some noise issues I'd been having, they ordered the necessary parts and kept me informed every step of the way, even added wiper fluid to my car as a courtesy. Will be bringing my car back for every service!

General repairs & maintenance
jordan15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do good stuff up in there. I recommend everyone to atleast try it once

Brake service & repairGeneral repairs & maintenanceOil change
CKS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Irvin and his team has been our auto mechanic for so many years now. They have always taken good care of our cars and give reasonable cost as well. Always ready to help and fix cars problems.

BatteryBrake service & repairBrakes
Sutton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing mechanic! Don't waste your time elsewhere. This business is professional, accommodating, and non-biased. Incredible prices and solid work. Needed brakes, rotors, oil change, and other small fixes. Prices were incredible and work was done within a few hours. I highly recommend!

Auto brake replacementBrake service & repairBrakes
Aira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great auto repair shop in Hollywood with great prices. You won't come out disappointed from an auto repair that keeps it honest with the customer. I've had multiple services done at this location from A/C, Suspension, Tires, Oil Change, and Brake fluid change. Ask for Irvin, and he will help you out.

A/C installation & repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Oil change11—
Brake service & repair10—
General repairs & maintenance9—
Brakes7—
Engine repair5—
Tires5—
Auto engine diagnostic5—
Air & cabin filter replacement3—

Compare with

26th Street Auto Center - Auto Repair & Car Detailing in Los Angeles, CA logo26th Street Auto Center - Auto Repair & Car Detailing in Los Angeles, CAExperts Score 93Los Angeles · 4.93★Superformance Foreign Auto Repair logoSuperformance Foreign Auto RepairExperts Score 91Los Angeles · 4.93★Westside Mobile Mechanics | Car Battery Replacement, Brakes, Jumpstart and More logoWestside Mobile Mechanics | Car Battery Replacement, Brakes, Jumpstart and MoreExperts Score 91Los Angeles · 4.90★