Experts Reviews · Company report
S.M.G. Auto Repair logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%31+2.2Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

S.M.G. Auto Repair

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #155Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 131 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.S.M.G. Auto Repair is better than 90% of auto repair shops.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.S.M.G. Auto Repair is better than 92% of auto repair shops.A
92
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.S.M.G. Auto Repair is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.S.M.G. Auto Repair is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.S.M.G. Auto Repair is better than 31% of auto repair shops.D
31

Reviews for your job

Customers hired S.M.G. Auto Repair for 8 kinds of job.

S.M.G. Auto Repair for oil change

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Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#130 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Oil change”

Linda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

These two brothers, Irvin and Edgar, and the mechanics that work with and for S.M.G. Auto Repair are pretty wonderful. Their work is good and thorough and they're competent and caring. I left my dealership because I was being treated poorly both in terms of pricing and service and thankfully found this business. I…

TiresGeneral repairs & maintenanceAuto engine diagnostic
Sam2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Irvin and his team are the best. I have gone here for years for a range of services across multiple vehicles. They are always efficient, honest and very fairly priced. I wouldn’t go anywhere else.

Great priceTiresSteering & suspension repairGeneral repairs & maintenance
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I moved here in August and I have never dealt with a mechanic before. My car was breaking what feels like every month when I first moved here. They were incredibly nice to me, always returned my calls, explained to me in terms that I would understand, and fixed my car efficiently. I called them to ask what noise my…

Great priceAir & cabin filter replacementBrakesAir conditioning
LucyLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Initially called to ask about oil change pricing. Man on the phone was professional, polite, detailed and informative. Scheduled an appointment over the phone. Took my car first thing in the morning. They finished in about 30 minutes or less. Price is fair. They don’t overcharge you. I will be coming back for my next oil change.

Reasonable priceOil change
SandraLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had a great experience at SMG Auto Repair and wanted to give a huge thank you to Irvin (Boss Man!) for taking care of me. I called ahead to ask if they would allow me to bring my own oil and filters for my Mercedes‑Benz GLB 250, and they were completely open to it. When I arrived, Irvin was incredibly helpful,…

Reasonable priceAir & cabin filter replacementOil change
JettLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I’ve been coming here for over a year now. I used to always go to the dealer for my work. These guys are always fast, open scheduling, and honest. They haven’t upcharged me or given me obscene list of things to get done. They fix everything I’ve needed fast and reasonably priced. They fix what I ask for and don’t…

Reasonable priceA/C installation & repairBrake service & repairOil change
jordan15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They do good stuff up in there. I recommend everyone to atleast try it once

Brake service & repairGeneral repairs & maintenanceOil change
CKS1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Irvin and his team has been our auto mechanic for so many years now. They have always taken good care of our cars and give reasonable cost as well. Always ready to help and fix cars problems.

BatteryBrake service & repairBrakes
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Went in for brakes and asked them to also look over everything else: oil, fluids, filters, ect. They were incredibly professional. My initial phone call, he was already explaining what the issues might be and possible fixes/outcomes. They kept us informed the entire time, were very upfront about cost and before…

Brake service & repairBrakesOil change
Sutton3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing mechanic! Don't waste your time elsewhere. This business is professional, accommodating, and non-biased. Incredible prices and solid work. Needed brakes, rotors, oil change, and other small fixes. Prices were incredible and work was done within a few hours. I highly recommend!

Auto brake replacementBrake service & repairBrakes
Aira4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Great auto repair shop in Hollywood with great prices. You won't come out disappointed from an auto repair that keeps it honest with the customer. I've had multiple services done at this location from A/C, Suspension, Tires, Oil Change, and Brake fluid change. Ask for Irvin, and he will help you out.

A/C installation & repairAuto engine diagnosticGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 47%Reasonable 47%Overpriced 0%Not sure 5%

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