Experts Reviews · Company report
Sacramento 5 Star Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%83+5.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Sacramento 5 Star Cleaning

Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #179Position by Experts Score among all companies we track in this category. of 235 house cleaning services · 4.9★ from 533 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 91% of house cleaning services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 83% of house cleaning services.A
83

Reviews for your job

Customers hired Sacramento 5 Star Cleaning for 6 kinds of job.

Sacramento 5 Star Cleaning for deep clean

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.67
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$277–$484
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Deep clean”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#115 / 152
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.95%

All 67 Google reviews tagged “Deep clean” · showing 20

Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been using this cleaning company for about a year and they always do a great job. Tried a new person for me and she is fast and efficient and always wants to please you! You will not be disappointed

Paid $150–200Reasonable priceStandard cleaningDeep clean
Brenda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Outstanding cleaning experience from my team of dedicated cleaners. Kayla is so professional, hardworking, likeable, and leads the team like a pro.

Paid $250–300Reasonable priceDeep clean
Rodajia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Left my house sparkling clean, all I have to do now is relax

Great priceGeneral housekeepingDeep clean
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Sabrina was professional and did a great job.

Paid $250–300Reasonable priceStandard cleaningDeep clean
Roe4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I recently had a baby and have been finding it so difficult to keep up with the house being tidy. I found 5 Star Cleaning and have been happy with the booking process as well as the cleaning itself. I booked a deep cleaning for my first service and had Kou and Gabby. They did a wonderful job, super friendly,…

Customer photo from Roe's review
Paid $300–350Reasonable priceDeep clean
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team that cleaned my house did an excellent job! I highly recommend them Professional, kind, attention to detail.

Paid $450–500Reasonable priceDeep clean
TedLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service! Staff are prompt, courteous, and thorough. They always go the extra mile to ensure customer satisfaction.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean
MaryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

Was very unsatisfied. Did not do all of my apt. Wouldn't recommend to anyone.

Paid $300–350OverpricedDeep clean
ILocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Jenny cleans our house every other week and she works hard. we have a toddler & we work full time so our house is often a huge mess. she is really good with our cats and is always very sweet. Sometimes she trains new cleaners. I will say that deep cleaning is NOT worth it for us. It cost us $225 more, they had 3…

Standard cleaningDeep clean
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kou did a really great job with what he was given! He worked hard and made everything look and smell great.

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
Justin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emily did a great job!

Paid $100–150Reasonable priceDeep clean
Cameron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hayley did an amazing job. She was very friendly and professional.

Paid $150–200Great priceMoving-related cleaningDeep clean
MarioLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hayley did an absolute stunning job! Super polite, super friendly and helpful. Came, did her thing perfectly and left. 100% recommend

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Five Star Cleaning deserves all 5 of these ⭐️’s. They offer better than competitive prices! Their impeccable work makes the discounts they offer even more notable. I had Gabby as my first cleaner and she did an amazing job. She was kind and courteous, I’d definitely recommend her as well. If you want your house spotless, call them immediately!

Great priceStandard cleaningGeneral housekeepingDeep clean
Krystina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

The girls did an outstanding job with my home. They made sure they hit every spot without me even having to say a word. Amelia, Kayla, and Haley came in my home extremely friendly and ready to work. It was my first clean so I gave them a tour of the home told them what my tough spots were (my bathroom shower glass…

Deep clean
Tim3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

First time using their services.

Paid $350–400Reasonable priceDeep clean
Aleksandra3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Sacramento 5 Star Cleaning was great. I was able to book the 3 hr deep clean session the next day. Emily was friendly and did an amazing job. Since 3 hr wasn’t enough to finish what I intended, a representative offered me to schedule another hour of cleaning at my convenience. They were able to accommodate me at the…

Paid $250–300Reasonable priceDeep clean
Laurette3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thank you Haley and Kristen for the amazing job you did on my home. You really took the time to deep clean all the problem areas that built up these last few months. Having close family in the hospital for so long didn't allow for much house maintenance. You brought my house back again, and I feel confident having…

Paid $200–250Reasonable priceDeep clean
SamLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent service, very thorough, and super efficient. Jenny and Emily did my new house cleaning and made it squeaky clean. Much, much, much better than I would have expected hiring a company to clean my house. Highly recommend Jenny and Emily and this company :)

Paid $250–300Reasonable priceDeep clean
serenity5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Jenny and Haley did an amazing job deep cleaning my kitchen and bathrooms! I called this morning got an appointment the same day, and they showed up on time. My kitchen and bathrooms were scrubbed top to bottom and look sparkling!!

Paid $150–200Great priceDeep clean

Show more deep clean reviews (47 more) →

Price

$196-20% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning111$158–$253
Deep clean67$277–$484
General housekeeping48$153–$259
Moving-related cleaning18$321–$614
Office & workplace cleaning5$153–$285
Interior & exterior window cleaning2$227–$447

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