House cleaning service · Citrus Heights, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%83+5.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#179 of 235 house cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★533 Google reviews · 24 photos
93%five-star reviews
4.81★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$196typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Sacramento 5 Star Cleaning highly, noting that cleaners are generally punctual, thorough, and communicative during standard and deep cleaning services. Customers appreciate the company's flexibility with scheduling and competitive pricing, though the owner actively responds to the majority of feedback. A recurring criticism in lower-rated reviews involves missed details on checklists and significant discrepancies between online estimates and final in-person quotes.
Google rating: 4.9 out of 5 from 533 reviews (93% five-star).
Reviews on this page: 533 Google reviews (508 with written comments, 29 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: November 5, 2026.
Service: House Cleaning Service serving Citrus Heights, California.
Data from Google, last updated November 6, 2026.
Score profile vs other house cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Sacramento 5 Star CleaningHouse Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sacramento 5 Star Cleaning: 84/100 on this factor. Category median: 92.A
84
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sacramento 5 Star Cleaning: 84/100 on this factor. Category median: 91.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sacramento 5 Star Cleaning: 100/100 on this factor. Category median: 96.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning: 91/100 on this factor. Category median: 100.A
91
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sacramento 5 Star Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning: 83/100 on this factor. Category median: 83.A
83
Bar = this company · dark tick = category median.
Star ratings
533 Google reviews we collected
4.9of 5
5 stars49793%
4 stars183%
3 stars41%
2 stars31%
1 star112%
Praise vs complaints
Phrases our text analysis found in 508 written reviews
98%praise
Praise92398%
Complaints232%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price8139%
Reasonable11053%
Overpriced105%
Not sure73%
$196-20% vs typical house cleaning services
Middle half of what 161 customers paid ($153–$259) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results28931%
Staff & attitude22324%
Speed & response15616%
Would recommend12313%
Communication768%
Price & value515%
Honesty & trust283%
What customers talk about
We read 508 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Cleaners are on time, thorough, flexible with our cleaning needs, friendly, and dog-approved.”
“Not only that, they are terrible at responding.”
“She showed up professional, kind, and ready to work, and she worked hard from start to finish.”
“The girl who came to my house was very unprofessional.”
“Sabrina was efficient, friendly and left my house sparkling clean in no time.”
“5 STARS for Sabrina, Kou, and Sacramento 5 Star Cleaning!”
“” While the email does not explicitly state that the review must be 5 stars or even positive, I think the wording can create an incentive to leave a f…”
“The intake call was thorough and friendly, communication throughout the entire process was seamless, and the cleaners were professional and left my ho…”
“The quote was a great price compared to other companies I contacted and they were able to accommodate the perfect date that I needed.”
“Normally, I’ve found the cleans to be good enough for the price, but unfortunately, my most recent experience fell well below the level of service I’v…”
“If you're looking for a cleaning service you can trust, ask for Deja.”
People customers mention
Kou27 reviews
Kellan21 reviews
Alyssa13 reviews
Kayla13 reviews
Wanda10 reviews
Sabrina9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sacramento 5 Star Cleaning for 6 kinds of job. Pick one to see what they paid and said.
JJimLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★
We have been using 5 star for the last 6 months and their work is top-shelf. Cleaners are on time, thorough, flexible with our cleaning needs, friendly, and dog-approved.
Pricing is competitive. Highly recommend them.
Paid $50–100Reasonable priceStandard cleaning
RRichardLocal Guide · 27 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Deja was a pleasure to have in our home. She showed up professional, kind, and ready to work, and she worked hard from start to finish. She was one of the nicest people I've had the chance to work with, and she treated our home with real care. You can tell she takes pride in what she does.
If you're looking for a…
Paid $150–200Great price
CCori2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Kayla just left after cleaning for me. I’m hooked! It smells good and looks great. Super nice job and a very nice person! For those of us who physically can’t get to baseboards and corners anymore, I am so appreciative.
Paid $100–150Great price
KKayla2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Tori was the bomb! Very personable and helpful. I will request her specifically next visit.
Paid $150–200Reasonable price
DDF6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★
Annie and Gabby were very nice and efficient. However, I paid a whole house clean of 2.5 hours. I didn’t realize they got done early (one half hour remained of their time) And one big task didn’t get done: I asked them to vacuum under the couch. I work from home on my couch so I spend most of my time sitting on it…
Paid $450–500Overpriced
DDebraLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Sabrina was personable and went above and beyond cleaning my house. I would definitely hire 5 Star again
We have been using 5 star for the last 6 months and their work is top-shelf. Cleaners are on time, thorough, flexible with our cleaning needs, friendly, and dog-approved.
Pricing is competitive. Highly recommend them.
Price assessment: Reasonable price
Price: $50–100
Services: Standard cleaning
Response from the owner · 11 months ago
Thank you for your wonderful feedback about Sabrina! We're thrilled to hear that she consistently provides thorough and timely service. It's great to know that you enjoy her presence as well. We appreciate your support and look forward to keeping your place clean!
R
Richard MirelesLocal Guide · 27 reviewsiTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Deja was a pleasure to have in our home. She showed up professional, kind, and ready to work, and she worked hard from start to finish. She was one of the nicest people I've had the chance to work with, and she treated our home with real care. You can tell she takes pride in what she does.
If you're looking for a cleaning service you can trust, ask for Deja. We'll be requesting her again.
Sincerely,
Richard Mireles
Price assessment: Great price
Price: $150–200
Response from the owner · 6 days ago
We appreciate you sharing such positive feedback, Richard. Deja will be delighted to hear you found her professional, kind, and attentive to your home. It means a lot that you trust her enough to request her again, and we look forward to helping with your future cleanings.
Appreciate the opportunity to serve you.
C
carol Gust6 reviewsiTotal number of Google reviews carol has written across all businesses on Google Maps, not just this one.
Great job, nice people! Everything was bright and shining!
Price assessment: Great price
Price: $50–100
Response from the owner · 2 days ago
Thank you, Carol, for the great review. We are glad everything was bright and shining and that our team was pleasant to work with. Your kind words mean a lot to us, and we appreciate you taking the time to share them. We look forward to helping again.
Appreciate the opportunity to serve you.
N
Nirra Radding3 reviewsiTotal number of Google reviews Nirra has written across all businesses on Google Maps, not just this one.
Tori was absolutely awesome! 💖✨ I loved her positive energy, friendly personality, and the care she put into her cleaning. She told me, “If you like my vibe and my cleaning, then you can request me next time!” Well, Tori, I loved both! 🥰🧹 I’ll definitely be booking her again for my next cleaning! Thank you, Tori! 💕
Price assessment: Great price
Response from the owner · a week ago
Nirra, thank you for the wonderful review. We loved hearing that Tori's positive energy and careful attention made your visit so enjoyable. We will make sure she hears this, and we look forward to your next booking.
Appreciate the opportunity to serve you.
C
Cori Hayes2 reviewsiTotal number of Google reviews Cori has written across all businesses on Google Maps, not just this one.
Kayla just left after cleaning for me. I’m hooked! It smells good and looks great. Super nice job and a very nice person! For those of us who physically can’t get to baseboards and corners anymore, I am so appreciative.
Price assessment: Great price
Price: $100–150
K
Kayla Richardson2 reviewsiTotal number of Google reviews Kayla has written across all businesses on Google Maps, not just this one.
Tori was the bomb! Very personable and helpful. I will request her specifically next visit.
Price assessment: Reasonable price
Price: $150–200
Response from the owner · 3 weeks ago
Thanks for the great review, Kayla. We're so pleased Tori was personable and helpful. We'll pass your kind words along and note that you'd like to see her again. We appreciate you sharing your experience.
Appreciate the opportunity to serve you.
D
Deborah patterson7 reviewsiTotal number of Google reviews Deborah has written across all businesses on Google Maps, not just this one.
Dominque did great!! Then her helper did great too!! Thank you!!
Price assessment: Overpriced
Price: $250–300
Response from the owner · 4 weeks ago
Thank you, Deborah! We are so glad Dominque and her helper did a great job. We appreciate you sharing this and will pass your thanks along to them.
Appreciate the opportunity to serve you.
D
Debbie Kirker1 reviewiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Thank you, Debbie! We are delighted Tori and Kaliyah provided excellent service. We will share your kind words with them and appreciate you taking the time to leave feedback.
Appreciate the opportunity to serve you.
K
Kevin Smedes10 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Did a pretty good job cleaning, I really appreciate that they had a check list and made sure to check off all the things they they needed to clean! They came to clean my airbnb unit and I thought everything was cleaned pretty well, there were a few minor things missed , like some candle wax on the coffee table and a few little things in the restroom. , but overall not bad. I do think the price is a little over my budget as I don’t charge a $400* cleaning fee on my listing, and many airbnbs don’t , but they are definitely a company I’d trust again if I needed to ensure I get a clean unit fast. Thank you five star cleaning.
