Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
Sacramento 5 Star Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%83+5.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Sacramento 5 Star Cleaning

Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #179Position by Experts Score among all companies we track in this category. of 235 house cleaning services · 4.9★ from 533 Google reviews

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Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 91% of house cleaning services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 83% of house cleaning services.A
83

Reviews for your job

Customers hired Sacramento 5 Star Cleaning for 6 kinds of job.

Sacramento 5 Star Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 126
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “General housekeeping” · showing 20

Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have used five Star several times now they were always friendly and prompt. Great price and do a great job.

Customer photo from Angel's review
Paid $100–150Great priceMoving-related cleaningGeneral housekeeping
Rodajia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Left my house sparkling clean, all I have to do now is relax

Great priceGeneral housekeepingDeep clean
TedLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service! Staff are prompt, courteous, and thorough. They always go the extra mile to ensure customer satisfaction.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean
YonLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Alyssa did great! Thank you

Paid $250–300Great priceGeneral housekeeping
StacyLocal Guide · 554 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our cleaner did a great job with our cleaning. Very happy with the results!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sabrina was amazing. She did an amazing job and did more than what I had asked for.

Paid $100–150Great priceStandard cleaningGeneral housekeeping
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kou did a really great job with what he was given! He worked hard and made everything look and smell great.

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
Donabismcdab5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This service is truly top notch with prices to match. I get my house cleaned once a month by them and they are very thorough and really polite and kind. I truly recommend this cleaning service, you wont be disappointed. (Update) After using this service for more than a few months I can say without a doubt that this…

Great priceStandard cleaningGeneral housekeeping
BethanyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kayla is amazing! She's efficient and listens and really does an amazing job! Thank you so much five star you're all a great group! Kellan and Will thanks for staying on top of everything!

Great priceGeneral housekeepingService not listed
MarioLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hayley did an absolute stunning job! Super polite, super friendly and helpful. Came, did her thing perfectly and left. 100% recommend

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Five Star Cleaning deserves all 5 of these ⭐️’s. They offer better than competitive prices! Their impeccable work makes the discounts they offer even more notable. I had Gabby as my first cleaner and she did an amazing job. She was kind and courteous, I’d definitely recommend her as well. If you want your house spotless, call them immediately!

Great priceStandard cleaningGeneral housekeepingDeep clean
A8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

What an amazing cleaning job! I’ve used Sacramento 5 Star cleaning a few times and I’ve never been disappointed. They’re efficient, detailed and I feel safe having them in my home. I always get follow up customer service, which is much appreciated. I highly recommend Sacramento 5 Star cleaning.

Paid $200–250Reasonable priceGeneral housekeeping
Felisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amelia was wonderful, and did a good job.

Paid $150–200General housekeeping
Armando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had the pleasure of working with Demarco upon my cleaning session! He arrive I told him where my area of focus was and he did a spendid job on those key areas. Apart for the key area mentions he tackled the rest of the house well. I’m glad I took the time to reach out to five star cleaning and I am looking forward to my next clean!

Customer photo from Armando's reviewCustomer photo from Armando's review
Paid $100–150Great priceStandard cleaningGeneral housekeeping
CourtneyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have never been so relieved and satisfied with how my place looks! I am a single mom of 3 working 2 jobs and going to college I also have 4 pets and we foster cats, so finding time to deep clean is difficult. I was hesitant about getting help but am so happy I did! Amelia was so non judgmental and she got to work…

Customer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's review
Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had 5 star clean my rental and the tenants loved it. There review and I will be using 5 star again. “Overall the cleaning was very good and the place looked nice when it was finished. The kitchen in particular was done very well—I noticed the stove knobs were removed and cleaned underneath, which shows attention…

Great priceGeneral housekeeping
JaneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sacramento five star cleaners are fabulous! If you’re in the market for a house cleaner look no further. Our five star ⭐️⭐️⭐️⭐️⭐️Sabrina Does an amazing job. She first came and did a deep clean. Now she returns and makes our house sparkle and shine! I’m planning on buying my daughter a gift certificate to have her house cleaned… Thank you 5 Stars♥️

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
SamanthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Gabby came in and got my kitchen sparkling like new! A job that takes me several hours (constant interruptions) took her only 1.5 hours. I had let it go, admittedly. I had booked 3 hours and she only needed 2 for the deep clean!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeepingDeep clean
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I can't say enough about 5 Star Cleaning. They provide truly excellent service and my house shines!!!!

Paid $50–100Great priceGeneral housekeeping
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sabrina Star showed up on time and did an outstanding job. Strongly recommend this service.

Paid $200–250Reasonable priceGeneral housekeeping

Show more general housekeeping reviews (28 more) →

Price

$196-20% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning111$158–$253
Deep clean67$277–$484
General housekeeping48$153–$259
Moving-related cleaning18$321–$614
Office & workplace cleaning5$153–$285
Interior & exterior window cleaning2$227–$447

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