Experts Reviews · Company report
Sacramento 5 Star Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%83+5.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Sacramento 5 Star Cleaning

Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #179Position by Experts Score among all companies we track in this category. of 235 house cleaning services · 4.9★ from 533 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 91% of house cleaning services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 83% of house cleaning services.A
83

Reviews for your job

Customers hired Sacramento 5 Star Cleaning for 6 kinds of job.

Sacramento 5 Star Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$153–$259
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 126
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “General housekeeping”

Angel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

I have used five Star several times now they were always friendly and prompt. Great price and do a great job.

Customer photo from Angel's review
Paid $100–150Great priceMoving-related cleaningGeneral housekeeping
Rodajia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Left my house sparkling clean, all I have to do now is relax

Great priceGeneral housekeepingDeep clean
TedLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service! Staff are prompt, courteous, and thorough. They always go the extra mile to ensure customer satisfaction.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean
YonLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Alyssa did great! Thank you

Paid $250–300Great priceGeneral housekeeping
StacyLocal Guide · 554 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our cleaner did a great job with our cleaning. Very happy with the results!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sabrina was amazing. She did an amazing job and did more than what I had asked for.

Paid $100–150Great priceStandard cleaningGeneral housekeeping
Samantha5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kou did a really great job with what he was given! He worked hard and made everything look and smell great.

Paid $150–200Reasonable priceGeneral housekeepingDeep clean
Donabismcdab5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This service is truly top notch with prices to match. I get my house cleaned once a month by them and they are very thorough and really polite and kind. I truly recommend this cleaning service, you wont be disappointed. (Update) After using this service for more than a few months I can say without a doubt that this…

Great priceStandard cleaningGeneral housekeeping
BethanyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kayla is amazing! She's efficient and listens and really does an amazing job! Thank you so much five star you're all a great group! Kellan and Will thanks for staying on top of everything!

Great priceGeneral housekeepingService not listed
MarioLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hayley did an absolute stunning job! Super polite, super friendly and helpful. Came, did her thing perfectly and left. 100% recommend

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Five Star Cleaning deserves all 5 of these ⭐️’s. They offer better than competitive prices! Their impeccable work makes the discounts they offer even more notable. I had Gabby as my first cleaner and she did an amazing job. She was kind and courteous, I’d definitely recommend her as well. If you want your house spotless, call them immediately!

Great priceStandard cleaningGeneral housekeepingDeep clean
A8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

What an amazing cleaning job! I’ve used Sacramento 5 Star cleaning a few times and I’ve never been disappointed. They’re efficient, detailed and I feel safe having them in my home. I always get follow up customer service, which is much appreciated. I highly recommend Sacramento 5 Star cleaning.

Paid $200–250Reasonable priceGeneral housekeeping
Felisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Amelia was wonderful, and did a good job.

Paid $150–200General housekeeping
Armando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had the pleasure of working with Demarco upon my cleaning session! He arrive I told him where my area of focus was and he did a spendid job on those key areas. Apart for the key area mentions he tackled the rest of the house well. I’m glad I took the time to reach out to five star cleaning and I am looking forward to my next clean!

Customer photo from Armando's reviewCustomer photo from Armando's review
Paid $100–150Great priceStandard cleaningGeneral housekeeping
CourtneyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have never been so relieved and satisfied with how my place looks! I am a single mom of 3 working 2 jobs and going to college I also have 4 pets and we foster cats, so finding time to deep clean is difficult. I was hesitant about getting help but am so happy I did! Amelia was so non judgmental and she got to work…

Customer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's review
Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Terry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had 5 star clean my rental and the tenants loved it. There review and I will be using 5 star again. “Overall the cleaning was very good and the place looked nice when it was finished. The kitchen in particular was done very well—I noticed the stove knobs were removed and cleaned underneath, which shows attention…

Great priceGeneral housekeeping
JaneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sacramento five star cleaners are fabulous! If you’re in the market for a house cleaner look no further. Our five star ⭐️⭐️⭐️⭐️⭐️Sabrina Does an amazing job. She first came and did a deep clean. Now she returns and makes our house sparkle and shine! I’m planning on buying my daughter a gift certificate to have her house cleaned… Thank you 5 Stars♥️

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
SamanthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Gabby came in and got my kitchen sparkling like new! A job that takes me several hours (constant interruptions) took her only 1.5 hours. I had let it go, admittedly. I had booked 3 hours and she only needed 2 for the deep clean!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeepingDeep clean
S1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

I can't say enough about 5 Star Cleaning. They provide truly excellent service and my house shines!!!!

Paid $50–100Great priceGeneral housekeeping
Mark7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sabrina Star showed up on time and did an outstanding job. Strongly recommend this service.

Paid $200–250Reasonable priceGeneral housekeeping
Lorena3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Hi! I am a happy customer! I know his task at our house wasn't easy but he did a great job! My family and I appreciate his work and I'm especially happy that he cleaned my long neglected bathroom ‼️🙏🏼🙏🏼❤️❤️ Until the next time... I wish you all the best!

Paid $200–250Great priceGeneral housekeepingDeep clean
David13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Kayla continues to be our 1st choice for our weekly service. Always arrives early and consistently does a great job!

Paid $100–150Great priceStandard cleaningGeneral housekeeping
Silvina1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Came home to a nice clean house! Thank you Kayla! We really appreciate you cleaning our home so we can spend time with our daughter! - silvina Perez

Paid $50–100Reasonable priceGeneral housekeeping
Misty5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

The appointment setting process was easy, Jenny was very sweet, thorough, and my dog LOVED her. My house is sparkling in ways I cannot get myself, and she even gave some advice on how to keep up some of the things she did.

Reasonable priceStandard cleaningGeneral housekeeping
Kaci5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Kayla did an awesome job with my home and perfectly managed her time here. Look forward to having her back next month.

Paid $150–200Reasonable priceGeneral housekeeping
B4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Have used 5 star cleaning numerous times and they always do a great job. My most recent cleaner was Amelia, who was on time, polite, professional and did an excellent job. Look forward to working with them again. I’ve also had the please of working with Alyssa and Sydney who were also great!

Great priceStandard cleaningGeneral housekeepingDeep clean
MLocal Guide · 46 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Quick appointment for the next day. Cleaner than came out was friendly, efficient, and thorough. Great service overall, and happy to be a customer

Paid $200–250Reasonable priceStandard cleaningMoving-related cleaningGeneral housekeeping
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Alyssa did a great job! First time at our home and I loved her special touches (fancy folded towels, slider window cleaned). Everything was sparkling!

Paid $150–200Reasonable priceGeneral housekeeping
ValerieLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

DeMarco is a great worker. I would request him for the next cleaning. Everything sparkles.

Paid $250–300Reasonable priceGeneral housekeeping
NancyLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Update (12/29/25): They did it again! Thank you Sydney and Kellen. We will be walking into 2026 with a clean house :). I cannot thank this company enough. I reached out to several companies, admittedly at the last minute, and Sacramento 5 Star Cleaning was the only company that was responsive, extremely…

Paid $200–250Great priceGeneral housekeeping
T5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

We love Sacramento 5 Star Cleaning! They always do an excellent job and are so kind. I appreciate the easy communication and convenience. We love them and are glad to keep using them!!

Paid $200–250Reasonable priceStandard cleaningGeneral housekeeping
Orion9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

12/16/25 Update: Wish I could give Sacramento 5 Star Cleaning more than 5 stars. My house was assigned a new cleaner, Alyssa, who brought an attention to detail that made my experience with the service that much more enjoyable. She's very communicative, too, and strives to provide the best service. Original review:…

Paid $150–200Great priceStandard cleaningGeneral housekeeping
bailey3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This was my first house cleaning and Kayla did a great job. She was very responsive to feedback and worked very hard. It was a great reset for our house! I am looking forward to booking a deep clean in the future!

Paid $150–200Reasonable priceGeneral housekeeping
Maria9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Alyssa is dependable, sweet, and thorough. I recommend her.

Paid $50–100Reasonable priceGeneral housekeeping
LeKisha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My cleaning today was amazing! Wanda came in and got right to work! My husband loves it and is like we need to make sure she comes every month. My floors look great and so does the bath rooms!! Thank you 5 star!!

Paid $100–150Reasonable priceGeneral housekeeping
Adriana2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Alyssa H did a very good job cleaning my bathroom and kitchen on 9/12 . She ensured after cleaning that she checked in with me on the cleaning before leaving. I would love to have her come clean again.

Paid $100–150Great priceGeneral housekeeping
Kristine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Outstanding Service – Sierra is a Gem! I couldn't be happier with the service I received from 5 Star Cleaning company! Sierra was absolutely amazing — professional, punctual and incredibly thorough. She paid close attention to every detail, making sure I was happy. From the floors to the hard-to-reach spots,…

Paid $100–150Reasonable priceStandard cleaningGeneral housekeeping
Dora3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Autumn and Wanda did and awesome job cleaning my home. I would use them again and recommend them.

Reasonable priceGeneral housekeeping
Mekeighla1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kayla C. came by recently and did a great job helping us clean up the place! They were super helpful with any feedback or requests I had and were extremely thorough! Thanks Kayla!

Great priceGeneral housekeeping
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wanda did an amazing job! Got in-between all the books and crannies, everything looks spotless.

Great priceInterior & exterior window cleaningOffice & workplace cleaningStandard cleaning
Lauren8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Just had my second cleaning with 5 Star Cleaning and both time have been excellent. My cleaner Wanda really went above and beyond to make sure I was happy with the clean. Company seems to care about their employees.

Reasonable priceStandard cleaningGeneral housekeeping
Shanée10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Wanda was my cleaner She went above and beyond and even mentioned things she can do next time. (There will be a next time, I'm so happy with the service).

Not sureStandard cleaningGeneral housekeeping
Joshton9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Khrystal was awesome. She pointed out cleaning spits I didn't even notice like my fan blades. She was the perfect mix of professional and friendly. Also the most impressive thing is I thought I scratched my toilet with a snake to where i couldnt fix it, but she managed to get that scratch out some how!!!

Great priceGeneral housekeeping
Supreme1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Our cleaner kou did an amazing job it’s like we just moved in we appreciate your service

Great priceGeneral housekeeping
judith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Michelle was very good hit all the spots that needed doing. Would like very much to have her back. Very pleasant and thoughtful and fast completing her tasks

General housekeeping
daniel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

S5SC came over to do a deep clean a couple weeks ago, and I’m still discovering clean “hidden spots” that we forget about. As a busy family with a dog, it’s hard to get the house as clean as we like it, and would constantly find the “dust pups” hiding deep under the couch when looking for toys… I swear the toys are…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Alexis4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kellan and Tyler leave my home not only spotless but SPARKLING! This company is nothing short of SPECTACULAR! My needs are heard EVERY TIME and usually before I even get it out if my mouth, Kellan has already spotted and treated the problem areas. I would HIGHLY recommend this company for any of your cleaning needs.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Ronesha2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Standard cleaningGeneral housekeepingUpholstery cleaning

Price

$196-20% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning111$158–$253
Deep clean67$277–$484
General housekeeping48$153–$259
Moving-related cleaning18$321–$614
Office & workplace cleaning5$153–$285
Interior & exterior window cleaning2$227–$447

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