Experts Reviews · Company report
Sacramento 5 Star Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%84+20.4Value 14%91+12.9Replies to reviews 7%83+5.9Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE

Sacramento 5 Star Cleaning

Citrus Heights, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #179Position by Experts Score among all companies we track in this category. of 235 house cleaning services · 4.9★ from 533 Google reviews

Report card

Percentile vs other house cleaning services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 84% of house cleaning services.A
84
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 91% of house cleaning services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sacramento 5 Star Cleaning is better than 100% of house cleaning services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sacramento 5 Star Cleaning is better than 83% of house cleaning services.A
83

Reviews for your job

Customers hired Sacramento 5 Star Cleaning for 6 kinds of job.

Sacramento 5 Star Cleaning for standard cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.111
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$150–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$253
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Standard cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#53 / 152
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.99%

All 111 Google reviews tagged “Standard cleaning” · showing 40

JimLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 14 hours ago★★★★★

We have been using 5 star for the last 6 months and their work is top-shelf. Cleaners are on time, thorough, flexible with our cleaning needs, friendly, and dog-approved. Pricing is competitive. Highly recommend them.

Paid $50–100Reasonable priceStandard cleaning
Basic7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★

Normally, I’ve found the cleans to be good enough for the price, but unfortunately, my most recent experience fell well below the level of service I’ve come to expect from this company. What made the situation particularly disappointing is that it came after the company changed its policy from allowing payment…

Customer photo from Basic's reviewCustomer photo from Basic's reviewCustomer photo from Basic's reviewCustomer photo from Basic's review
Paid $150–200Reasonable priceStandard cleaning
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We were extremely happy with our housekeeper. She did a thorough cleaning of our house. You should add an extra star to Five Star Cleaning!

Paid $100–150Great priceStandard cleaning
Melissa5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been using this cleaning company for about a year and they always do a great job. Tried a new person for me and she is fast and efficient and always wants to please you! You will not be disappointed

Paid $150–200Reasonable priceStandard cleaningDeep clean
Patricia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Kaylee showed up right on time. She did a great job cleaning my bathroom, kitchen and living room! I'm very happy with her work. All the people that I've had from this agency have been very good.

Paid $100–150Reasonable priceStandard cleaning
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very happy with their service today and she came with a trainee! Jen is always on time and does a great job, thanks jen

Customer photo from Jeff's reviewCustomer photo from Jeff's reviewCustomer photo from Jeff's review
Great priceStandard cleaning
Thomas4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Sabrina was professional and did a great job.

Paid $250–300Reasonable priceStandard cleaningDeep clean
Alyssa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kayla is the best.

Paid $200–250Great priceStandard cleaningMoving-related cleaning
Kila2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kayla was amazing.

Paid $200–250Great priceStandard cleaning
Kate7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

First cleaning: What a pleasant experience and a job well done! Bravo Emily! 💕💕💕 Second cleaning: Even better than the first! Kayla is a skilled and thorough cleaner. She works hard and prides herself on good work. Kellan made the scheduling so easy with her excellent follow-up and follow through! Good people and great service.

Paid $200–250Reasonable priceStandard cleaning
Jennine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Emily did a great job.

Paid $150–200Not sureStandard cleaning
TedLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing service! Staff are prompt, courteous, and thorough. They always go the extra mile to ensure customer satisfaction.

Paid $150–200Reasonable priceStandard cleaningGeneral housekeepingDeep clean
Letticia2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

We were happy with the great work that Hailey did in our home

Customer photo from Letticia's review
Paid $100–150Reasonable priceStandard cleaning
Jennifer9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Things have been really busy lately so I haven’t had much time to clean the house. My mother in law is coming to stay with us and I really wanted the house to be clean for her visit. Haley spent just over 3 hours cleaning the house and it looks fantastic. She even made the guest bed for me. I really appreciate her…

Paid $200–250Reasonable priceStandard cleaning
StacyLocal Guide · 554 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Our cleaner did a great job with our cleaning. Very happy with the results!

Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Heidi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I needed some help with some cleaning. Mainly my kitchen and bathrooms. It's hard for me to ask for help. I found Sacramento 5 Star Home Cleaning on Facebook. I never used a cleaning service before. The staff is very friendly and there is no judgement. They made me feel comfortable and got the job done. I definitely recommend them!

Paid $100–150Great priceStandard cleaning
Amber3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Sabrina was amazing. She did an amazing job and did more than what I had asked for.

Paid $100–150Great priceStandard cleaningGeneral housekeeping
ILocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★

Jenny cleans our house every other week and she works hard. we have a toddler & we work full time so our house is often a huge mess. she is really good with our cats and is always very sweet. Sometimes she trains new cleaners. I will say that deep cleaning is NOT worth it for us. It cost us $225 more, they had 3…

Standard cleaningDeep clean
Constance6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Always on time, pays attention to detail, manages the mess from our three monster dogs, leaves beautiful toilet paper origami (I swear, you need to see it!) - so glad Alyssa is our cleaner!

Reasonable priceStandard cleaning
Donabismcdab5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

This service is truly top notch with prices to match. I get my house cleaned once a month by them and they are very thorough and really polite and kind. I truly recommend this cleaning service, you wont be disappointed. (Update) After using this service for more than a few months I can say without a doubt that this…

Great priceStandard cleaningGeneral housekeeping
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Alyssa is the best!

Paid $150–200Great priceStandard cleaning
Michelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Haley has done an excellent job from day One. She is on time, professional and detail oriented! I highly recommend Haley!

Paid $150–200Reasonable priceStandard cleaning
Erica1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

So far I’ve used them 2 times and both times the people they sent have been so nice and respectful. They have done an amazing job on cleaning my house.

Paid $350–400OverpricedStandard cleaning
MarioLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Hayley did an absolute stunning job! Super polite, super friendly and helpful. Came, did her thing perfectly and left. 100% recommend

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
Henry1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

5 Star did an absolutely AMAZING job and was very affordable for the service I received. I didn’t even know my oven could come this clean! I would highly recommend them. Kellen was very nice, worked with me on all my needs, and even checked in the same day to make sure I had a great experience. 5 stars from me! ⭐⭐⭐⭐⭐

Standard cleaning
mars4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Five Star Cleaning deserves all 5 of these ⭐️’s. They offer better than competitive prices! Their impeccable work makes the discounts they offer even more notable. I had Gabby as my first cleaner and she did an amazing job. She was kind and courteous, I’d definitely recommend her as well. If you want your house spotless, call them immediately!

Great priceStandard cleaningGeneral housekeepingDeep clean
BrookeLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I don't know what I'd do with out Kayla! She is detailed oriented, thorough and very much a joyful person. She doesn't feel like a stranger in your home, more like someone you have known forever 😉 Thank you Kelen, you're just as amazing. SO HAPPY 😊

Great priceStandard cleaning
Kimmy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Emily and Soly were amazing cleaners and I definitely recommend this company. They were all so sweet and understanding as ive been so sick but there was no judgment the entire time.🥰

Great priceStandard cleaning
Brian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Sacramento 5 Star Cleaning provides great service. All the communications have been extremely clear, their follow up excellent and the cleaning service is very thorough. Great company.

Great priceStandard cleaningMoving-related cleaning
Lynn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Alyssa dose amazing cleaning. She is excellent at getting everything dusted, mopped, wiped, and shiny! Thank you 5 star cleaning.

Paid $150–200Reasonable priceStandard cleaning
Jennifer8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Today was our first time using five star cleaning and I’m very pleased. Amelia did a great job with our home, she was detailed and hit all the major points of concern when we did our walk through. The initial booking and planning was seamless and easy. They scheduled us right away and the overall experience was…

Paid $250–300Great priceStandard cleaning
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Alyssa has been so easy to work with. I look forward to my next service. Thorough and affordable!

Great priceStandard cleaning
Polly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Amelia was very thoughtful and did a great job with all my windows and mirrors. She was courteous and on time!

Paid $50–100Reasonable priceStandard cleaningService not listed
Armando3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I had the pleasure of working with Demarco upon my cleaning session! He arrive I told him where my area of focus was and he did a spendid job on those key areas. Apart for the key area mentions he tackled the rest of the house well. I’m glad I took the time to reach out to five star cleaning and I am looking forward to my next clean!

Customer photo from Armando's reviewCustomer photo from Armando's review
Paid $100–150Great priceStandard cleaningGeneral housekeeping
Briayan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Kayla is a great cleaner I would 100% recommend this company !

Paid $150–200Great priceStandard cleaning
CourtneyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I have never been so relieved and satisfied with how my place looks! I am a single mom of 3 working 2 jobs and going to college I also have 4 pets and we foster cats, so finding time to deep clean is difficult. I was hesitant about getting help but am so happy I did! Amelia was so non judgmental and she got to work…

Customer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's reviewCustomer photo from Courtney's review
Paid $150–200Reasonable priceStandard cleaningGeneral housekeeping
Amy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Alyssa did a fantastic job!

Standard cleaning
Nary6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★

Gabby did a good job. She listened and relearned any places she missed.

Paid $300–350Reasonable priceStandard cleaning
JaneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Sacramento five star cleaners are fabulous! If you’re in the market for a house cleaner look no further. Our five star ⭐️⭐️⭐️⭐️⭐️Sabrina Does an amazing job. She first came and did a deep clean. Now she returns and makes our house sparkle and shine! I’m planning on buying my daughter a gift certificate to have her house cleaned… Thank you 5 Stars♥️

Paid $150–200Great priceStandard cleaningMoving-related cleaningGeneral housekeeping
SamanthaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Gabby came in and got my kitchen sparkling like new! A job that takes me several hours (constant interruptions) took her only 1.5 hours. I had let it go, admittedly. I had booked 3 hours and she only needed 2 for the deep clean!

Paid $100–150Reasonable priceStandard cleaningGeneral housekeepingDeep clean

Show more standard cleaning reviews (71 more) →

Price

$196-20% vs typical house cleaning services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 53%Overpriced 5%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
Standard cleaning111$158–$253
Deep clean67$277–$484
General housekeeping48$153–$259
Moving-related cleaning18$321–$614
Office & workplace cleaning5$153–$285
Interior & exterior window cleaning2$227–$447

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