Analyzing 8,099,5418.1M ReviewsFor 22,93522.9K Experts

Experts Reviews · Company report
Saddleback Mountain pool and spa service - Irvine logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%85+12.9Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Saddleback Mountain pool and spa service - Irvine

Mission Viejo, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 27 pool maintenance services · 5.0★ from 25 Google reviews

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Percentile vs other pool maintenance services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Saddleback Mountain pool and spa service - Irvine is better than 98% of pool maintenance services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Saddleback Mountain pool and spa service - Irvine is better than 96% of pool maintenance services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Saddleback Mountain pool and spa service - Irvine is better than —% of pool maintenance services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Saddleback Mountain pool and spa service - Irvine is better than 85% of pool maintenance services.A
85
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Saddleback Mountain pool and spa service - Irvine is better than 100% of pool maintenance services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Saddleback Mountain pool and spa service - Irvine is better than —% of pool maintenance services.–
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Reviews for your job

Customers hired Saddleback Mountain pool and spa service - Irvine for 5 kinds of job.

Saddleback Mountain pool and spa service - Irvine for filter cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.6
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Filter cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 14
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 6 Google reviews tagged “Filter cleaning”

Kevin11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Ethan is awesome, Craig's awesome Saddleback is the only Pool Company to use.

Filter cleaningTile brushingWater treatment
Hanne1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

The team does an excellent job! Very responsible and knowledgeable, especially Craig. They turned my muddy pool into a sparkly clear one!

Reasonable priceFilter cleaningTile brushingWater treatment
MC4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very reliable and professional business. Craig is very responsive and knowledgeable. And the whole team is very responsible

Reasonable priceFilter cleaningTile brushingWater treatment
BrianLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Craig and his team were an absolute delight to work with. I’ve been going to them for a few years now and they fully understand my needs. Just had a motor go bad and expected to pay through the roof for it. It turned out to be way less than I expected, and they kept me in the loop constantly. Very communicative and…

Reasonable priceFilter cleaningService not listed
John8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast and professional replacement of my 20 year old filter at competitive cost. While on-site diagnosed and fixed an air lock with my pool cleaner. Thanks Craig and team!

Customer photo from John's review
Reasonable priceFilter cleaningService not listed
TalLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

These guys are great. Came in, reviewed the issue and provided an estimate and stuck to it. Fixed a leaky pipe and turn filters, and followed up to make sure all is in order. Super nice, very professional.

Customer photo from Tal's reviewCustomer photo from Tal's review
Reasonable priceFilter cleaningWater treatmentService not listed

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 75%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Filter cleaning6—
Water treatment5—
Vacuuming4—
Tile brushing3—
Wall brushing2—

Compare with

Flow State Pool Service logoFlow State Pool ServiceExperts Score 99Mission Viejo · 5.00★SD Pool Service and Repair logoSD Pool Service and RepairExperts Score 97Mission Viejo · 4.98★Saddleback Mountain pool and spa service logoSaddleback Mountain pool and spa serviceExperts Score 96Mission Viejo · 4.97★