How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESafe-Dry Carpet Cleaning of Franklin
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #187Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 961 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Franklin for 6 kinds of job.
Safe-Dry Carpet Cleaning of Franklin for area rug cleaning
Clear ✕All 43 Google reviews tagged “Area rug cleaning”
Our Tech, Logan, arrived on-time, explained the price options, and worked efficiently to clean our area rug and two matching sofas. We are extremely pleased with the results, and the short dry-time is a plus! I highly recommend Logan and Safe-Dry Cleaning and will definitely use them for our future cleaning needs.
Logan was very pleasant to work with and was very thorough!
Thanks Josh - our areas rug looks amazing!
Logan did an amazing job on our rug! He was so thorough and kept us informed every step of the way. The rug looks a million times better. 10/10 recommend.
Austin was super friendly! Very kind! Came in did great work in a timely manner. The carpets and rug look great! Thank you!
Josh was fantastic with a quick service and deep cleaning of our carpets and chairs.
Initial interactions with the technician that arrived were less than stellar. There were some miscommunications in price, cleaning process as well as transparency in person versus the call I had made beforehand for information gathering. However, their customer service did rectify the situation and I will most likely give them a try again in the future.
Jordan did an awesome job.Thanks for being very professional and getting done in a reasonable time! Great customer service.
Cory was great. Talked with me through pricing, was quick and my carpets looked amazing. Definitely would have him back again.
Xavier did a great job cleaning our upstairs carpet. He was personable & professional. The carpet looks awesome!
CHANDLER was great. He arrived on time and assessed the situation immediately. He was very informative when it came to the solutions and what I needed and didn’t need. He was very budget friendly and I am very satisfied with him, as well as the company. This guy really understands what he does for a living & knows…
Gentleman was professional and polite and informative. Would absolutely use again.
K.J. did a fantastic job cleaning our carpets, rug and couch!
Chandler was great, and even showed up early. In and out very quick and did a great job.
On time, polite, explained the whole process. I would highly recommend asking for Chandler by name when you schedule service.
Chandler was great! Carpets look fantastic. Business was quick and easy. Definitely ask for Chandler!
Xavier was friendly, polite, thourough, and my rugs looked so very good! Thank you!
Cory did a FANTASTIC job and he was very courteous and knowledgeable!!!
Killer service from K Jay! SUPER fast too!
Chandler was on time and did a fantastic job. Highly recommend him and this company for all your rug cleaning needs.
Xavier did a wonderful job on my large area rug!! It smells so much better
Came home from vacation, found that our dog urinated all over oriental rug! I called safe-Dry and within 25 minutes KJay arrived. He was detailed, informative and respectful. I’m so happy with the outcome.
Chandler was on time & very informative, thorough, & HONEST. He told me everything I needed to know up front & had no extra surprises. I feel like he really knows a lot about rugs. Safe Dry & Chandler is who I will use from now on. I highly recommend! I am also highly impressed and satisfied with his professionalism. Ask for Chandler!!
Chandler was very professional, respectful, & thorough. I highly recommend this company. I am extremely satisfied & very impressed. Ask for Chandler!!!!
Chandler was very nice. The rug looks fantastic but
Richard did an amazing job with my oriental rugs and sectional. It was more expensive then I anticipated but it was well worth it! He was very knowledgeable and walked me through my options and the process. I highly recommend him and Safedry.
Loved Nick Guess! He came out to re-do some work previously done - and was so amazing!! He not only made the area rug look sooooo much better than the last person, but explained along the way what he was going to do. Super wittty and fun and have nothing but great things to say about his work and his personality…
Jacob was polite, on time, very personable and explained everything in a way that I understood the process.
Ro came to my house today and made my carpets look brand new! He was on time and very curtious. Great experience!!!
Jacob was very professional & sweet . I did this for Ms.Martha she didn’t have Google .
Jacob did a fast and good job. We appreciate his service. The Clarks
Jacob was on time and did a great job!
Zach and Chandler were awesome and took care of everything we asked for plus more
Chandler was very professional! He answered all my questions & suggested products that I wouldn't have normally used. I ended up using them and I am VERY pleased with my results! He was actually 15 minutes early & completed the job in a timely manner. I will definitely use safe dry again and reccomend them to everyone!! Safe Dry is the way to go!
Chandler and Cory did a great job at explaining everything and my sofa and carpet look amazing. I will definitely use this company again in the future!
Chandler was fantastic and my rugs look brand new. I would absolutely recommend Safe-dry and will use them again. I have had the rug below in my kitchen for at least 8 years and was ready to replace it. The rug looks brand new. Chandler was here for about an hour and a half and cleaned 6 rugs. Thanks so much!
Chandler was great and very professional. He explained everything in detail and gave us the best value for the cleaning he did. We would definitely use safe dry Franklin again if we need it!
Would highly recommend! Chandler Shaw was punctual (actually he called to see if he could come earlier than expected which was awesome!), very professional, efficient and did a wonderful job! He walked through everything with me in detail and was super knowledgeable about the products used and their effectiveness!…
Chandler was great! Very professional and knowledgable. Made my carpets look brand new. I will definitely be a repeat customer as well as recommending to everyone!
Chandler was fantastic. Very responsive and walked me through my quote in detail before we started and I was very pleased. I have used Stanley Steemer for over 20 years, no more, Safe Dry is the way to go. Good job Chandler, we’ll done!!!
Chandler did a phenomenal job in our home today! Our carpets look brand new.. shockingly new! Thank you so much Chandler.
Chandler did a great job! Professional!
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 104 | $170–$340 |
| Pet stain & odor removal | 77 | $153–$366 |
| Upholstery cleaning | 46 | $189–$377 |
| Carpet steam cleaning | 43 | $170–$371 |
| Area rug cleaning | 43 | $176–$453 |
| Drapes & curtain cleaning | 2 | $276–$838 |
