Carpet cleaning service · Smyrna, TN · reviewed since 2014
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#187 of 245 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★961 Google reviews · 23 photos
96%five-star reviews
4.87★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$253typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the punctuality, professionalism, and thoroughness of the staff, noting effective results on carpets and upholstery. However, recurring complaints involve significant discrepancies between advertised or quoted prices and final charges, with some clients reporting that services felt insufficient or that stains persisted despite payment.
Google rating: 4.9 out of 5 from 961 reviews (96% five-star).
Reviews on this page: 961 Google reviews (903 with written comments, 40 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Franklin: 90/100 on this factor. Category median: 96.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin: 87/100 on this factor. Category median: 96.A
87
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Franklin: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Franklin: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin: 100/100 on this factor. Category median: 82.A
100
Bar = this company · dark tick = category median.
Star ratings
961 Google reviews we collected
4.9of 5
5 stars92196%
4 stars131%
3 stars51%
2 stars71%
1 star152%
Praise vs complaints
Phrases our text analysis found in 903 written reviews
98%praise
Praise1,34098%
Complaints252%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
94%fair
Great price3237%
Reasonable4653%
Overpriced56%
Not sure45%
$253-9% vs typical carpet cleaning
Middle half of what 77 customers paid ($176–$360) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results43232%
Staff & attitude33625%
Speed & response23117%
Would recommend16212%
Communication1068%
Price & value675%
Honesty & trust312%
What customers talk about
We read 903 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Austin did a great job managing expectations, noting what was and wasn't feasible, and quoting the price accordingly and reasonably.”
“What a horrible way to do business.”
“On time, did a great job, professional and very communicative.”
“They came within 24 hours and took care of me quickly.”
“Josh did such an excellent job would recommend using him again”
“I would not recommend this company.”
“Our Tech, Logan, arrived on-time, explained the price options, and worked efficiently to clean our area rug and two matching sofas.”
“The tech arrived 40 minutes late with no communication.”
“The pricing was fair and he answered all my questions.”
“This is one of the few bad reviews I’ve ever given; it was the biggest rip off of my life.”
“You can tell he takes pride in his work and genuinely cares about providing great service.”
“I rescheduled them for 8am the next morning, however I went and read all their yelp reviews and this place is a scam.”
People customers mention
Chandler26 reviews
Logan16 reviews
Josh11 reviews
Jeremiah9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Franklin for 6 kinds of job. Pick one to see what they paid and said.
Teal4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Fantastic service. On time, did a great job, professional and very communicative. We will absolutely use Safe Dry again.
Suzanne6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
I would not recommend this company. My couch didn’t look any different after the first service. I called them and they did come back but the sofa looked a little better but not much. Logan (the second technician) was very nice and accommodating and understanding. I just think their product or technique does not do…
Paid $300–350OverpricedUpholstery cleaning
Bret6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
Josh was courteous and professional. He wasn't able to remove the head oil spot from the leather couch but the rest of the couch turned out nice.
Paid $150–200Reasonable price
David8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Josh was on time, and took care of all our cleaning jobs on the furniture we had issues with. Fast a friendly.. thank you so much.
Laura4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Excellent! We had 2 rooms and our bonus room cleaned and Joshua was very professional and completed the job in a timely manner. We had potty training issues with our dog so Joshua had his work cut out for him. After one room the whole house smelled amazing! The carpet looks just as it did when we built 10 years ago. Highly recommend!!!!!
Paid $450–500Great pricePet stain & odor removal
DanaLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Josh was great very smart guy gave me a full break down of the solution he was using rugs look great
Thank you Jennifer Detwiler for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Lauren P4 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
I wanted upholstery cleaning for three pieces, two of which were difficult/stained. Austin did a great job managing expectations, noting what was and wasn't feasible, and quoting the price accordingly and reasonably. I was happy with the service and results for all three pieces in my circumstances. Thanks!
Response from the owner · 14 hours ago
Thank you Lauren P for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Stacie Rosa4 reviewsiTotal number of Google reviews Stacie has written across all businesses on Google Maps, not just this one.
Josh was professional, quick, and did a great job!
Response from the owner · a day ago
Thank you Stacie Rosa for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Teal Davidson4 reviewsiTotal number of Google reviews Teal has written across all businesses on Google Maps, not just this one.
Thank you Tabetha John for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
ricky lopez4 reviewsiTotal number of Google reviews ricky has written across all businesses on Google Maps, not just this one.
Thank you ricky lopez for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Allyson Law1 reviewiTotal number of Google reviews Allyson has written across all businesses on Google Maps, not just this one.
Josh did a fantastic job on my couch he got all the stands out that nobody else could
Services: Carpet steam cleaning
Response from the owner · 6 days ago
Thank you Allyson Law for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Bronson Moore2 reviewsiTotal number of Google reviews Bronson has written across all businesses on Google Maps, not just this one.
Josh did such an excellent job would recommend using him again
Price assessment: Great price
Price: $200–250
Services: Pet stain & odor removal
Response from the owner · 3 weeks ago
Thank you Bronson Moore for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Levi Ellithorpe1 reviewiTotal number of Google reviews Levi has written across all businesses on Google Maps, not just this one.
Josh has been very excellent at cleaning the carpet smells good looks good has done all of the above.
Response from the owner · 6 days ago
Thank you Levi Ellithorpe for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Mikaela Cantu8 reviewsiTotal number of Google reviews Mikaela has written across all businesses on Google Maps, not just this one.
Thank you Mikaela Cantu for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
