Experts Reviews · Company report
Safe-Dry Carpet Cleaning of Franklin logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Safe-Dry Carpet Cleaning of Franklin

Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #187Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 961 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Franklin is better than 90% of carpet cleaning.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin is better than 87% of carpet cleaning.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Franklin is better than 95% of carpet cleaning.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Franklin is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Franklin is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Safe-Dry Carpet Cleaning of Franklin for 6 kinds of job.

Safe-Dry Carpet Cleaning of Franklin for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.104
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$200–250
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#70 / 180
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 104 Google reviews tagged “General carpet cleaning” · showing 20

Ramzy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Josh was great to work with and got my carpet's looking great!

Paid $450–500Great priceGeneral carpet cleaning
Ya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan Rodger did an awesome job cleaning our carpets. He took care of some tough stains that I figured were permanent, and they came right out. He also went the extra mile moving all the chairs and booths to get every spot, then set everything back the way it was. Super thorough and easy to work with. Highly recommend

Great priceGeneral carpet cleaning
Maryann2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh came to clean my carpets. He was professional,did an incredible job in a short amount of time. My carpets look brand new again.

Paid $400–450Great priceGeneral carpet cleaning
Mandy10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh did a great job on a same day quote. He saved carpets that didn’t look like they could be saved. Great price too. Highly recommend!

Paid $500+Great priceGeneral carpet cleaningPet stain & odor removal
Delaney2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was fantastic and so helpful!

Paid $200–250Reasonable priceGeneral carpet cleaningPet stain & odor removal
Southern5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was amazing! Quick, efficient!

Paid $300–350Great priceGeneral carpet cleaningPet stain & odor removal
Keely4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Josh was very quick but thorough in his job. We are very satisfied

Paid $250–300Reasonable priceGeneral carpet cleaningPet stain & odor removal
Erica5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan was very pleasant to work with and was very thorough!

Upholstery cleaningGeneral carpet cleaningArea rug cleaning
Joel9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan did a great job on our carpet. Got up several stains.

Reasonable priceGeneral carpet cleaning
Catherine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan with Safe Dry carpet cleaning was excellent in his work , excellent in communication and in time!

Paid $150–200Reasonable priceGeneral carpet cleaningPet stain & odor removal
StevenLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Just had Logan clean my carpets, and removed all the pet stains from my little Buddy, who recently passed. The carpeting here l believe is original to the apartment, making it about ten years old. They look fantastic now! This young Man did a phenomenal job! His work ethic and manners are outstanding! It almost…

General carpet cleaningPet stain & odor removal
Ryan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Logan was great to work with

Upholstery cleaningGeneral carpet cleaning
Eduard7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh did an amazing job and took care of me!! Recommend to anyone that needs carpet cleaning services!!

Great priceGeneral carpet cleaning
Melanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Good job Logan R. Very Communicative and respectful. I will definitely be using SafeDry again! Thank you again!

Paid $500+Reasonable priceGeneral carpet cleaning
HeatherLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great job, Josh was fast clean and easy to work with. Came in and out for a master bed and hallway and was gone within the hour. Would highly recommend!

Customer photo from Heather's reviewCustomer photo from Heather's review
General carpet cleaningPet stain & odor removal
Sarah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh completed the job and did it well

Paid $200–250Reasonable priceGeneral carpet cleaning
Yvonne8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Logan was polite, professional, and did a great job cleaning my sofa and love seat. Would definitely recommend.

Upholstery cleaningGeneral carpet cleaning
J6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh was amazing. Quick service. Amazing quality.

Great priceGeneral carpet cleaningPet stain & odor removal
Anne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Josh did a great job! Fast and good experience!

General carpet cleaning
Eric2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Austin was super friendly! Very kind! Came in did great work in a timely manner. The carpets and rug look great! Thank you!

Paid $200–250Great priceGeneral carpet cleaningArea rug cleaning

Show more general carpet cleaning reviews (84 more) →

Price

$253-9% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 37%Reasonable 53%Overpriced 6%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning104$170–$340
Pet stain & odor removal77$153–$366
Upholstery cleaning46$189–$377
Carpet steam cleaning43$170–$371
Area rug cleaning43$176–$453
Drapes & curtain cleaning2$276–$838

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