How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESafe-Dry Carpet Cleaning of Franklin
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #187Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 961 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Franklin for 6 kinds of job.
Safe-Dry Carpet Cleaning of Franklin for general carpet cleaning
Clear ✕All 104 Google reviews tagged “General carpet cleaning”
Josh was great to work with and got my carpet's looking great!
Logan Rodger did an awesome job cleaning our carpets. He took care of some tough stains that I figured were permanent, and they came right out. He also went the extra mile moving all the chairs and booths to get every spot, then set everything back the way it was. Super thorough and easy to work with. Highly recommend
Josh came to clean my carpets. He was professional,did an incredible job in a short amount of time. My carpets look brand new again.
Josh did a great job on a same day quote. He saved carpets that didn’t look like they could be saved. Great price too. Highly recommend!
Josh was fantastic and so helpful!
Josh was amazing! Quick, efficient!
Josh was very quick but thorough in his job. We are very satisfied
Logan was very pleasant to work with and was very thorough!
Logan did a great job on our carpet. Got up several stains.
Logan with Safe Dry carpet cleaning was excellent in his work , excellent in communication and in time!
Just had Logan clean my carpets, and removed all the pet stains from my little Buddy, who recently passed. The carpeting here l believe is original to the apartment, making it about ten years old. They look fantastic now! This young Man did a phenomenal job! His work ethic and manners are outstanding! It almost…
Logan was great to work with
Josh did an amazing job and took care of me!! Recommend to anyone that needs carpet cleaning services!!
Good job Logan R. Very Communicative and respectful. I will definitely be using SafeDry again! Thank you again!
Great job, Josh was fast clean and easy to work with. Came in and out for a master bed and hallway and was gone within the hour. Would highly recommend!
Josh completed the job and did it well
Logan was polite, professional, and did a great job cleaning my sofa and love seat. Would definitely recommend.
Josh was amazing. Quick service. Amazing quality.
Josh did a great job! Fast and good experience!
Austin was super friendly! Very kind! Came in did great work in a timely manner. The carpets and rug look great! Thank you!
Josh was fantastic with a quick service and deep cleaning of our carpets and chairs.
Price was a bit higher than some other places but scheduling was easy and Josh did a great job, he was very friendly and efficient. Carpets look and smell like new.
Michael did a great job. Fast and professional
Austin did a great job. Paid attention to details and ensured I was happy with the results.
Jesse did a remarkable job on our carpets! I did not even begin to hope that he would be able to get the stains out in the hallway and master bedroom but the carpet literally looks brand new! AND it is almost completely dry before he left our house! I’ll never use another carpet cleaning service! Thanks, Jesse!
They are always professional and do an excellent job every time
Very thorough with each space. Worked efficiently and in a timely fashion.
Logan came out and cleaned the carpet in the master. It came out looking brand new. No complaints. He was on time and super pleasant. Would definitely use safe-dry again!
Logan R. was amazing! Was very respectful and checked in with me during the process! Was honest and I didn’t feel like he tried to lie about prices or anything. I WILL be using him again in the future and love the work he provided! :) first time customer:)
Great experience from start to finish! They were able to get me scheduled the same day, which I really appreciated. Jacob was very communicative and sent a text before arriving, and throughly explained what he was doing throughout the process. My carpet looks fantastic. Highly recommend!
Safe Dry provided excellent service from start to finish. They notified me right away about a traffic delay and still made sure we were taken care of the same day. Jacob arrived later, was extremely polite and professional, and did a fantastic job on both our carpet and upholstery. Very impressed with both the company’s communication and Jacob’s work!
Jordan did an awesome job.Thanks for being very professional and getting done in a reasonable time! Great customer service.
Excellent job!
Kae Jay did an excellent job! Very professional, good quality; answered questions to my satisfaction! He was referred to me and I recommend him highly also! Great job!!
Safe-dry and Cory were great! I needed quality work quickly and they did a fantastic job. Easy to work with and affordable! No headaches, no hidden fees, everything up front... what a friendly concept.
Corey was very detailed and effective in getting the job done. Love the safe dry method
KJ was very polite and professional and efficient. My carpet looks great and I am very happy with the results. I spoke with Summer and Chandler in the office and both were helpful and responsive. I will definitely use their services again.
Cory was great. Talked with me through pricing, was quick and my carpets looked amazing. Definitely would have him back again.
Xavier did a great job cleaning our upstairs carpet. He was personable & professional. The carpet looks awesome!
Gentleman was professional and polite and informative. Would absolutely use again.
K.J. did a fantastic job cleaning our carpets, rug and couch!
On time, polite, explained the whole process. I would highly recommend asking for Chandler by name when you schedule service.
Chandler was great! Carpets look fantastic. Business was quick and easy. Definitely ask for Chandler!
Eli was amazing and very respectful! Would definitely recommend
Cory did a FANTASTIC job and he was very courteous and knowledgeable!!!
Chandler was AWESOME!! My carpets hadn't been cleaned in about 4 yrs & were due a very deep cleaning. He arrived on time, was very informative, respectful, &professional. I highly recommend this company & I will definitely be calling and requesting Chandler in the future! Ask for Chandler!!!!
Xavier did a great great job
Chandler was great. He was budget friendly. I would highly recommend him and his company.
Chandler was very polite and helpful with his recommendations with the carpet cleaning. We appreciated his honesty and professionalism.
We really enjoyed our experience with Safe Dry. KJ did a great job cleaning our carpets! Great value and the carpets were super fresh!
The lady who set up my appointment, Sarah was very helpful and informative. She said they would send one of their best technicians to clean my kids’ playroom and bedrooms and they did just that. K.J. Dowdy came and did an amazing job. The end quote was higher than the initial quote, but I paid it happily since K.J.…
Chandler is the BEST!! Our carpet has never looked or smelled better!! I highly recommend Safe-Dry!!
Xavier was professional and courteous. He did an outstanding job on a carpet that had been in our house for years. Highly recommended!
Thought had to replace carpet, but Chandler did a fabulous job!
Chandler very quick and efficient Extra efforts to show support. Very friendly very professional.
Chandler was awesome! My old stained carpets turned out better than I imagined they would. He even said he would come back and touch up the areas that had heavy pet odors at no additional charge within 7 days if I was not completely satisfied!
I was skeptical if the carpet really got cleaned or not because of how fast he finished.But like he told me,whatever it was he cleaned with continued to work and get rid of orders I suffered through I wish I found them sooner
James arrived early, was pleasant and professional. He vacuumed before cleaning. The Safe Dry process removed stains from years ago. I highly recommend Safe Dry and will use them again.
Nick did a great job. He explained things well, did a thorough job, and cleaned up all evidence of equipment. I highly recommend him!
The gentlemen was kind and professional. When they saw my (dog...) carpet they had an "oh my heavens" moment. When they were done I had an "oh my heavens moment". It was perfect. You will not be disappointed.
Great job and very professional!
Nick was great he explained how everything will work and was on time! I really appreciate the services, Thank you 😊
We called for an appointment for the 3 room special $88.00. When the tech got here we immediately were told we were over the 450 square foot requirement. (We had 470 square feet) which jacked our price way up (5 times more than stated on the website) This was disappointing. We did end up negotiating down a bit but…
Jacob was awesome! Professional, on time, hard working! Great job!
Ro did a great job and was courteous and a pleasure to work with.
Jacob was polite, on time, very personable and explained everything in a way that I understood the process.
Ro came to my house today and made my carpets look brand new! He was on time and very curtious. Great experience!!!
Ro was great!
JACOB Came to redo my carpet and did a great job I will use safe dry again because of Jacob Had to change my rating if my carpet dried Romario Did a good job and has a positive attitude after my carpet dried I saw that the pee from my dog was smell is still in the carpet and I still have stains on my roomfloor and…
Ro did an amazing job cleaning my carpets. He was able to get all the pet stains up and the carpet looks new again
ROMARIO was professional
Jacob did a fabulous job cleaning my sons room. He was punctual, and professional and quick. Room looks great…would highly recommend!!!
Jacob - great job, friendly and professional!!
Jacob was very professional & sweet . I did this for Ms.Martha she didn’t have Google .
Great job by Jacob!!
Jacob was on time and did a great job!
Jacob was a great help making my home ready to sell
Chandler and Shad came right on time and did a great job explaining the process. They were quick and did a great job
Zach and Chandler were awesome and took care of everything we asked for plus more
Carpets were very old and stained, with this service became much, much cleaner, though after drying I noticed stains were either missed or just too much to handle for this product and service. Service was fast, but drying time was approximately 6x longer than advertised, so plan for that. Also, be prepared to…
Chandler was early and very nice. He did a great job. I would use Safe Dry again.
Chandler was so kind and went over everything with me before he started and was very informative. My carpets look amazing and I will use him and SafeDry again and again!! Highly recommend!!
Chandler was very professional! He answered all my questions & suggested products that I wouldn't have normally used. I ended up using them and I am VERY pleased with my results! He was actually 15 minutes early & completed the job in a timely manner. I will definitely use safe dry again and reccomend them to everyone!! Safe Dry is the way to go!
Chandler from Safe Dry gave fantastic customer services. He went through the whole process with me and gave me the best possible deal available. He was extremely professional and knowledgeable. I would definitely use Safe Dry again and would request Chandler in the future.
Chandler was very professional and did a nice job in cleaning otherwise very dirty carpets and couch. Would recommend their services.
Chandler was amazing and the service was great as always! I highly recommend using them for all your carpet and upholstery cleaning services.
Chandler was on time and very professional. He talked me through all of my options and was able to create a custom treatment plan for my carpets. We did a walk through of the area once he was done, prior to payment, to ensure I was happy. I was very impressed and will use him again in the future. Highly recommend!
Chandler was great and very professional. He explained everything in detail and gave us the best value for the cleaning he did. We would definitely use safe dry Franklin again if we need it!
Chandler was great! I’ll use the safe dry in the future.
Chandler Shaw is excellent. He not only did a great job cleaning our carpets but also was professional, respectful, considerate, and fully knowledgeable about the cleaning process and product(s) used. My carpets were in bad shape but thanks to Chandler, now they look brand new and smell good too! I would hire…
Chandler was very professional and helpful. He knew exactly what the carpets needed and provided the best guidance and service for us. This is my second time using Safe Dry and both experiences have been great. I would recommend them to anybody and will definitely be using them again for any carpet or furniture cleaning. Thanks Chandler!
Chandler did a fabulous job on our 17-year very pet-stained carpet. After 5 dogs (3 of which were puppies), our carpet smelled like dog and was pretty heavily stained. After Chandler was done, our downstairs smells SO much better! And no more dog smell or pet stains. He was also able to significantly reduce the…
Chandler was amazing! He was very responsive and provided great service. We will definitely recommend and use Safe Dry in the future.
Chandler was fantastic. Very responsive and walked me through my quote in detail before we started and I was very pleased. I have used Stanley Steemer for over 20 years, no more, Safe Dry is the way to go. Good job Chandler, we’ll done!!!
Chandler was very professional and friendly. He knew his stuff!! He did an excellent job on the carpets. We had a lot of regular stains, pet stains and coffee stains. They were all removed. I highly recommend Safe Dry. We will definitely use them again.
Chandler did a phenomenal job in our home today! Our carpets look brand new.. shockingly new! Thank you so much Chandler.
Chandler did a great job! Professional!
Chad was incredible! This was the first time we used them & will definitely use them again! Chad was thorough with what they offer, the pricing, and was quick & responsible. Best carpet cleaning experience we’ve ever had!
We just had our carpets cleaned by Chad M and he did Awesome! He was on time, communicated expected arrival, polite, professional and Overall Carpets looked amazing and all for a fair price!! Also, the customer service person who set it up was also, very nice and helpful. We have not dealt with great customer…
Jeff & R.J. Did an excellent job today. My 20-year old carpets with multiple pet stains is looking like new! Thanks, guys, for the hard work & a job well done!
Miracle worker on my house. Matthew is excellent and friendly and went above and beyond to make my floors look like new. Will be using them again and will ask for Matthew
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 104 | $170–$340 |
| Pet stain & odor removal | 77 | $153–$366 |
| Upholstery cleaning | 46 | $189–$377 |
| Carpet steam cleaning | 43 | $170–$371 |
| Area rug cleaning | 43 | $176–$453 |
| Drapes & curtain cleaning | 2 | $276–$838 |
