How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESafe-Dry Carpet Cleaning of Franklin
Smyrna, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #187Position by Experts Score among all companies we track in this category. of 245 carpet cleaning · 4.9★ from 961 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Franklin for 6 kinds of job.
Safe-Dry Carpet Cleaning of Franklin for pet stain & odor removal
Clear ✕All 77 Google reviews tagged “Pet stain & odor removal”
Fantastic service. On time, did a great job, professional and very communicative. We will absolutely use Safe Dry again.
Josh did such an excellent job would recommend using him again
Josh was on time, and took care of all our cleaning jobs on the furniture we had issues with. Fast a friendly.. thank you so much.
Excellent! We had 2 rooms and our bonus room cleaned and Joshua was very professional and completed the job in a timely manner. We had potty training issues with our dog so Joshua had his work cut out for him. After one room the whole house smelled amazing! The carpet looks just as it did when we built 10 years ago. Highly recommend!!!!!
Josh was great very smart guy gave me a full break down of the solution he was using rugs look great
Josh did a great job on a same day quote. He saved carpets that didn’t look like they could be saved. Great price too. Highly recommend!
Josh was fantastic and so helpful!
Josh was amazing! Quick, efficient!
Josh was very quick but thorough in his job. We are very satisfied
Logan with Safe Dry carpet cleaning was excellent in his work , excellent in communication and in time!
Just had Logan clean my carpets, and removed all the pet stains from my little Buddy, who recently passed. The carpeting here l believe is original to the apartment, making it about ten years old. They look fantastic now! This young Man did a phenomenal job! His work ethic and manners are outstanding! It almost…
Great job, Josh was fast clean and easy to work with. Came in and out for a master bed and hallway and was gone within the hour. Would highly recommend!
Josh was amazing. Quick service. Amazing quality.
Austin did a great job. Paid attention to details and ensured I was happy with the results.
They were amazing! Explained the whole process to me , explained every detail of the payment so there was no hidden fees, and gave me options for different payments. My sectional looks great and smells great! Highly recommend doing business with them!
Logan R. was amazing! Was very respectful and checked in with me during the process! Was honest and I didn’t feel like he tried to lie about prices or anything. I WILL be using him again in the future and love the work he provided! :) first time customer:)
I was absolutely blown away by the service provided. These days it's rare but it was a pleasure spending money with this company! Excellent communication, quick appointment and fair pricing! Logan, the service tech was a delight! Have already bragged on their service and sent two referrals!
Great experience from start to finish! They were able to get me scheduled the same day, which I really appreciated. Jacob was very communicative and sent a text before arriving, and throughly explained what he was doing throughout the process. My carpet looks fantastic. Highly recommend!
Great service! Jordan was very professional and knowledgeable about getting rid of the pet stains/odor in our carpet!
Excellent job!
Safe-dry and Cory were great! I needed quality work quickly and they did a fantastic job. Easy to work with and affordable! No headaches, no hidden fees, everything up front... what a friendly concept.
KJ was very polite and professional and efficient. My carpet looks great and I am very happy with the results. I spoke with Summer and Chandler in the office and both were helpful and responsive. I will definitely use their services again.
Cory was great. Talked with me through pricing, was quick and my carpets looked amazing. Definitely would have him back again.
Xavier did a great job cleaning our upstairs carpet. He was personable & professional. The carpet looks awesome!
CHANDLER was great. He arrived on time and assessed the situation immediately. He was very informative when it came to the solutions and what I needed and didn’t need. He was very budget friendly and I am very satisfied with him, as well as the company. This guy really understands what he does for a living & knows…
Gentleman was professional and polite and informative. Would absolutely use again.
K.J. did a fantastic job cleaning our carpets, rug and couch!
Chandler was great, and even showed up early. In and out very quick and did a great job.
Xavier was friendly, polite, thourough, and my rugs looked so very good! Thank you!
Chandler was on time and did a fantastic job. Highly recommend him and this company for all your rug cleaning needs.
KJay was awesome. Very nice and he did a great job!!
Xavier did a wonderful job on my large area rug!! It smells so much better
Chandler was great. He was budget friendly. I would highly recommend him and his company.
Came home from vacation, found that our dog urinated all over oriental rug! I called safe-Dry and within 25 minutes KJay arrived. He was detailed, informative and respectful. I’m so happy with the outcome.
Chandler was very polite and helpful with his recommendations with the carpet cleaning. We appreciated his honesty and professionalism.
Chandler is the BEST!! Our carpet has never looked or smelled better!! I highly recommend Safe-Dry!!
Chandler was on time & very informative, thorough, & HONEST. He told me everything I needed to know up front & had no extra surprises. I feel like he really knows a lot about rugs. Safe Dry & Chandler is who I will use from now on. I highly recommend! I am also highly impressed and satisfied with his professionalism. Ask for Chandler!!
Chandler was very professional, respectful, & thorough. I highly recommend this company. I am extremely satisfied & very impressed. Ask for Chandler!!!!
Thought had to replace carpet, but Chandler did a fabulous job!
Chandler was very nice. The rug looks fantastic but
Richard did an amazing job with my oriental rugs and sectional. It was more expensive then I anticipated but it was well worth it! He was very knowledgeable and walked me through my options and the process. I highly recommend him and Safedry.
James arrived early, was pleasant and professional. He vacuumed before cleaning. The Safe Dry process removed stains from years ago. I highly recommend Safe Dry and will use them again.
Nick did a great job. He explained things well, did a thorough job, and cleaned up all evidence of equipment. I highly recommend him!
JACOB Came to redo my carpet and did a great job I will use safe dry again because of Jacob Had to change my rating if my carpet dried Romario Did a good job and has a positive attitude after my carpet dried I saw that the pee from my dog was smell is still in the carpet and I still have stains on my roomfloor and…
Ro did an amazing job cleaning my carpets. He was able to get all the pet stains up and the carpet looks new again
ROMARIO was professional
Jacob & Ro did great!
Great job by Jacob!!
Chandler and Shad came right on time and did a great job explaining the process. They were quick and did a great job
Zach and Chandler were awesome and took care of everything we asked for plus more
Carpets were very old and stained, with this service became much, much cleaner, though after drying I noticed stains were either missed or just too much to handle for this product and service. Service was fast, but drying time was approximately 6x longer than advertised, so plan for that. Also, be prepared to…
Chandler was early and very nice. He did a great job. I would use Safe Dry again.
Chandler was so kind and went over everything with me before he started and was very informative. My carpets look amazing and I will use him and SafeDry again and again!! Highly recommend!!
Chandler was very professional! He answered all my questions & suggested products that I wouldn't have normally used. I ended up using them and I am VERY pleased with my results! He was actually 15 minutes early & completed the job in a timely manner. I will definitely use safe dry again and reccomend them to everyone!! Safe Dry is the way to go!
Chandler and Cory did a great job at explaining everything and my sofa and carpet look amazing. I will definitely use this company again in the future!
Chandler from Safe Dry gave fantastic customer services. He went through the whole process with me and gave me the best possible deal available. He was extremely professional and knowledgeable. I would definitely use Safe Dry again and would request Chandler in the future.
Chandler was very professional and did a nice job in cleaning otherwise very dirty carpets and couch. Would recommend their services.
Chandler was amazing and the service was great as always! I highly recommend using them for all your carpet and upholstery cleaning services.
Chandler came to the rescue when the new, $86.00 bag of super-duper raw dog food resulted in projectile vomiting by our dog at precisely 11:00 am for three days in a row. Once in the car, and two days on our beautiful velvet couch. We tried all of the off the shelf solutions and the smell remained. The dog food…
Chandler was fantastic and my rugs look brand new. I would absolutely recommend Safe-dry and will use them again. I have had the rug below in my kitchen for at least 8 years and was ready to replace it. The rug looks brand new. Chandler was here for about an hour and a half and cleaned 6 rugs. Thanks so much!
Chandler was on time and very professional. He talked me through all of my options and was able to create a custom treatment plan for my carpets. We did a walk through of the area once he was done, prior to payment, to ensure I was happy. I was very impressed and will use him again in the future. Highly recommend!
Chandler was great and very professional. He explained everything in detail and gave us the best value for the cleaning he did. We would definitely use safe dry Franklin again if we need it!
Chandler was great! I’ll use the safe dry in the future.
Would highly recommend! Chandler Shaw was punctual (actually he called to see if he could come earlier than expected which was awesome!), very professional, efficient and did a wonderful job! He walked through everything with me in detail and was super knowledgeable about the products used and their effectiveness!…
Chandler was great! Very professional and knowledgable. Made my carpets look brand new. I will definitely be a repeat customer as well as recommending to everyone!
Chandler Shaw is excellent. He not only did a great job cleaning our carpets but also was professional, respectful, considerate, and fully knowledgeable about the cleaning process and product(s) used. My carpets were in bad shape but thanks to Chandler, now they look brand new and smell good too! I would hire…
Chandler was very professional and helpful. He knew exactly what the carpets needed and provided the best guidance and service for us. This is my second time using Safe Dry and both experiences have been great. I would recommend them to anybody and will definitely be using them again for any carpet or furniture cleaning. Thanks Chandler!
Chandler did a fabulous job on our 17-year very pet-stained carpet. After 5 dogs (3 of which were puppies), our carpet smelled like dog and was pretty heavily stained. After Chandler was done, our downstairs smells SO much better! And no more dog smell or pet stains. He was also able to significantly reduce the…
Chandler was very professional and friendly. He knew his stuff!! He did an excellent job on the carpets. We had a lot of regular stains, pet stains and coffee stains. They were all removed. I highly recommend Safe Dry. We will definitely use them again.
Chandler did a phenomenal job in our home today! Our carpets look brand new.. shockingly new! Thank you so much Chandler.
Chad was incredible! This was the first time we used them & will definitely use them again! Chad was thorough with what they offer, the pricing, and was quick & responsible. Best carpet cleaning experience we’ve ever had!
Jeff & R.J. Did an excellent job today. My 20-year old carpets with multiple pet stains is looking like new! Thanks, guys, for the hard work & a job well done!
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 104 | $170–$340 |
| Pet stain & odor removal | 77 | $153–$366 |
| Upholstery cleaning | 46 | $189–$377 |
| Carpet steam cleaning | 43 | $170–$371 |
| Area rug cleaning | 43 | $176–$453 |
| Drapes & curtain cleaning | 2 | $276–$838 |
