Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Germantown is better than 92% of carpet cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 89% of carpet cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Germantown is better than 80% of carpet cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 94% of carpet cleaning.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Germantown is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 98% of carpet cleaning.A
98
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for carpet cleaning
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.142
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%
All 142 Google reviews tagged “Carpet cleaning” · showing 20
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Gayle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Robby was great...on time...polite...explained things well, and personable! He cleaned carpets and all the tile in my home in 3 hours! It looks great and I'm a happy lady! I highly recommend Safe-Dry.
Paid $500+Reasonable priceFlooringCarpet cleaningArea rug cleaning
AveryLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Keyvion did great.
Paid $500+Not sureCarpet cleaning
Katie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Eric was very kind and did a quick same day service.
Paid $250–300Reasonable priceCarpet cleaning
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Amazing service and customer service by Eric!
Paid $300–350Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Ronald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Keyvion
Paid $150–200Reasonable priceCarpet steam cleaningCarpet cleaning
Mandy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tyler did a great job! Highly recommend!
Paid $300–350Great priceCarpet cleaning
Sophia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tyler did a great job!!!
Paid $50–100Reasonable priceCarpet cleaning
Rady1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Nice and respectful guy
Paid $150–200OverpricedCarpet cleaning
Corey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Bryan was very professional and thorough
Paid $100–150Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Tahra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Keyvion was the best technician! He did such an amazing job and met every need. Highly recommend
General carpet cleaningCarpet cleaning
Genarddy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Keyvion
Paid $350–400Reasonable priceCarpet cleaning
Russell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service, looks great. Keyvion was friendly, professional, and did a great job.
Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removal
Christie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Keyvion did great.
Great priceCarpet cleaning
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
KEYVION was fantastic and the carpet and couch look great.
Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaning
Ruth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Keyvion very thorough and very nice job.
Paid $500+Reasonable priceCarpet cleaning
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Very accommodating, communicated often regarding arrival time, explained process and performed an excellent job. Keyvion did a great job! I’ll use their service again and will certainly ask for Keyvion!
Paid $500+Reasonable priceCarpet cleaning
Hannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Keyvion
Paid $400–450Great priceUpholstery cleaningCarpet cleaning
Corey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We had the carpets cleaned in 4 bedrooms and a hallway. Keyvion did a fantastic job. He was very professional and polite.
Paid $350–400Carpet cleaning
Nell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Keyvion did an awesome job.
Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Price
$315+11% vs typical carpet cleaning
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 32%Reasonable 59%Overpriced 5%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
