Carpet cleaning service · Memphis, TN · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#224 of 294 carpet cleaningiPosition by Experts Score among all companies we track in this category. · better than 24%
4.9★★★★★1,932 Google reviews · 24 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
95%reviews answered by the owner
$315typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Safe-Dry Carpet Cleaning of Germantown at a glance
Customers frequently praise the punctuality, professionalism, and thoroughness of the technicians, noting that staff often explain the cleaning process clearly and handle difficult stains effectively. The company offers same-day service and receives high marks for responsive communication, with the owner replying to the majority of reviews. However, several low-star comments criticize the pricing structure, alleging that final costs significantly exceed initial phone estimates and that advertised specials have restrictive conditions.
Google rating: 4.9 out of 5 from 1,932 reviews (96% five-star).
Reviews on this page: 1,932 Google reviews (1,650 with written comments, 65 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Germantown: 92/100 on this factor. Category median: 96.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown: 89/100 on this factor. Category median: 96.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Germantown: 80/100 on this factor. Category median: 99.A
80
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Germantown: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown: 98/100 on this factor. Category median: 82.A
98
Bar = this company · dark tick = category median.
Star ratings
1,932 Google reviews we collected
4.9of 5
5 stars1,85096%
4 stars292%
3 stars80%
2 stars101%
1 star352%
Praise vs complaints
Phrases our text analysis found in 1,650 written reviews
98%praise
Praise2,61298%
Complaints482%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price8132%
Reasonable15059%
Overpriced135%
Not sure114%
$315+11% vs typical carpet cleaning
Middle half of what 205 customers paid ($203–$490) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results87933%
Staff & attitude77329%
Speed & response36514%
Would recommend34913%
Communication1385%
Price & value1164%
Honesty & trust402%
What customers talk about
We read 1,650 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I would recommend him and safedry carpet cleaning to anyone who wants great work done.”
“The absolute worst home improvement experience I have ever had.”
“He was professional, punctual and took great care of us.”
“I reached out to the owner who was very rude and has not paid to get my wall fixed or the damage that was done to my carpet.”
“Was efficient yet thorough cleaning our dog hair-infested couch.”
“Confirmed our carpet cleaning twice via text but never showed up.”
“In my opinion he went above and beyond to make sure he did a good job, would definitely recommend him to anyone.”
“Chris, whom claimed to be a manager (if so, all the more reason to stay away from this business), showed up at the appointed time.”
“He took time to explain the process and was friendly and and professional.”
“Tyler did a good job of cleaning carpet in a reasonable amount of time.”
“I asked him why it was so expensive and he stated that it was the square footage in my home.”
“This is a trusted company for me, very professional and friendly.”
“However, adding different tiers that are $85 in difference when you're literally just adding more solutions seems like a scam to me.”
People customers mention
Marvin60 reviews
Chris22 reviews
Jared20 reviews
Robby19 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job. Pick one to see what they paid and said.
Kelly1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Gayle11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Robby was great...on time...polite...explained things well, and personable! He cleaned carpets and all the tile in my home in 3 hours! It looks great and I'm a happy lady! I highly recommend Safe-Dry.
Julie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Eric was great! Arrived early. Was efficient yet thorough cleaning our dog hair-infested couch.
Paid $300–350Reasonable priceUpholstery cleaning
Jerrica1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Keyvion did great cleaning all 4 of my bedrooms and stairs and it only took maybe 2 hours. He was very professional and a respectful young man. In my opinion he went above and beyond to make sure he did a good job, would definitely recommend him to anyone. 10 out of 10.
Paid $350–400Great priceCarpet steam cleaning
Raej'ean3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Marvin Hamlin did wonderful work. He had wonderful customer service. The job was completed in a timely fashion and the finished product is outstanding. I will for sure request him for my next service.
Paid $100–150Not sureGeneral carpet cleaning
Zandra1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Keyvion is a very professional young man. He did an amazing job on the carpet. Would definitely recommend him and the company to friends and family. I am very satisfied with the outcome. Overall excellent experience.
Robby Vincent was our technician. He was professional, punctual and took great care of us. I appreciate the hard work, will definitely use again.
Response from the owner · a day ago
Thank you Walter Chastang for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Erica Hemphill2 reviewsiTotal number of Google reviews Erica has written across all businesses on Google Maps, not just this one.
Thank you Erica Hemphill for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Caryl Beaty1 reviewiTotal number of Google reviews Caryl has written across all businesses on Google Maps, not just this one.
Thank you Caryl Beaty for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Shea Cowan1 reviewiTotal number of Google reviews Shea has written across all businesses on Google Maps, not just this one.
Eric C. Was super helpful. Service was able to show up same day. Within about 2 hours of initial phone call.
Services: Area rug cleaning
Response from the owner · a week ago
Thank you Shea Cowan for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Lauren Lomas2 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Keyvion was amazing and punctual. Highly recommend!!!
Response from the owner · a week ago
Thank you Lauren Lomas for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Amiya Jones6 reviewsiTotal number of Google reviews Amiya has written across all businesses on Google Maps, not just this one.
Thank you Amiya Jones for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Kelly Lamberson1 reviewiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Price assessment: Reasonable price
Price: $500+
Services: Upholstery cleaning, Carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · a week ago
Thank you Kelly Lamberson for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Teemane5 reviewsiTotal number of Google reviews Teemane has written across all businesses on Google Maps, not just this one.
Thank you Teemane for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Edwin Hernandez6 reviewsiTotal number of Google reviews Edwin has written across all businesses on Google Maps, not just this one.
Keyvion was super informative on the process and steps that would be needed to clean my rug. I appreciate his guidance and help.
Response from the owner · 2 weeks ago
Thank you Edwin Hernandez for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
Gayle Hardwick11 reviewsiTotal number of Google reviews Gayle has written across all businesses on Google Maps, not just this one.
Robby was great...on time...polite...explained things well, and personable! He cleaned carpets and all the tile in my home in 3 hours! It looks great and I'm a happy lady! I highly recommend Safe-Dry.
Price assessment: Reasonable price
Price: $500+
Services: Flooring, Carpet cleaning, Area rug cleaning, Service not listed
Response from the owner · 2 weeks ago
Thank you Gayle Hardwick for your feedback! Safe-Dry Carpet Cleaning strives to be the very best carpet cleaning company and we appreciate your support! Whether it is carpet cleaning, rug cleaning, or upholstery cleaning, please let us know if we can ever be of assistance in the future!
