Experts Reviews · Company report
Safe-Dry Carpet Cleaning of Germantown logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Safe-Dry Carpet Cleaning of Germantown

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Germantown is better than 92% of carpet cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 89% of carpet cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Germantown is better than 80% of carpet cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 94% of carpet cleaning.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Germantown is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 98% of carpet cleaning.A
98

Reviews for your job

Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.

Safe-Dry Carpet Cleaning of Germantown for carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.142
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$176–$390
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 22
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.96%

All 142 Google reviews tagged “Carpet cleaning” · showing 40

Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Gayle11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Robby was great...on time...polite...explained things well, and personable! He cleaned carpets and all the tile in my home in 3 hours! It looks great and I'm a happy lady! I highly recommend Safe-Dry.

Paid $500+Reasonable priceFlooringCarpet cleaningArea rug cleaning
AveryLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Keyvion did great.

Paid $500+Not sureCarpet cleaning
Katie14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Eric was very kind and did a quick same day service.

Paid $250–300Reasonable priceCarpet cleaning
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Amazing service and customer service by Eric!

Paid $300–350Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Ronald6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Keyvion

Paid $150–200Reasonable priceCarpet steam cleaningCarpet cleaning
Mandy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler did a great job! Highly recommend!

Paid $300–350Great priceCarpet cleaning
Sophia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tyler did a great job!!!

Customer photo from Sophia's review
Paid $50–100Reasonable priceCarpet cleaning
Rady1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Nice and respectful guy

Paid $150–200OverpricedCarpet cleaning
Corey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bryan was very professional and thorough

Paid $100–150Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Tahra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Keyvion was the best technician! He did such an amazing job and met every need. Highly recommend

General carpet cleaningCarpet cleaning
Genarddy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Keyvion

Paid $350–400Reasonable priceCarpet cleaning
Russell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, looks great. Keyvion was friendly, professional, and did a great job.

Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removal
Christie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion did great.

Great priceCarpet cleaning
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

KEYVION was fantastic and the carpet and couch look great.

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaning
Ruth10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion very thorough and very nice job.

Paid $500+Reasonable priceCarpet cleaning
Sandy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very accommodating, communicated often regarding arrival time, explained process and performed an excellent job. Keyvion did a great job! I’ll use their service again and will certainly ask for Keyvion!

Paid $500+Reasonable priceCarpet cleaning
Hannah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion

Paid $400–450Great priceUpholstery cleaningCarpet cleaning
Corey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We had the carpets cleaned in 4 bedrooms and a hallway. Keyvion did a fantastic job. He was very professional and polite.

Paid $350–400Carpet cleaning
Nell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion did an awesome job.

Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion is AWESOME! I highly recommend him and Safe-Dry Carpet Cleaning. Keyvion is punctual and an excellent communicator. He worked hard and made my carpet and couch look brand new! I cannot say enough positive things!

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great carpet cleaning experience. Mr. Jordan arrived on time and did a great job removing the stains on my carpet. Mr. Jordan was also kind enough to help me move a few pieces of furniture out of the way.

Paid $400–450Great priceCarpet cleaning
JessieLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…

Customer photo from Jessie's reviewCustomer photo from Jessie's reviewCustomer photo from Jessie's review
Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
kiwi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

KP did a great job

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removal
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

KP is professional, thoughtful and took time to make certain we were satisfied with the services that were being provided. We are happy with the results and intend to recommend Safe-Dry Carpet Cleaning of Germantown to our neighbors. Thank you again, KP. We will ask for you by name.

Upholstery cleaningCarpet cleaning
VeAndrea10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Robby did some magic on my carpet! He was also very professional. I highly recommend using Safe Dry. I plan on using their services again.

Paid $350–400Great priceCarpet cleaning
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

I had my carpets cleaned this afternoon by Marvin. He was wonderful! He was very professional and quick. My carpets look wonderful! I would absolutely recommend him! He is very thorough and he knows his stuff! Thank you for doing such a great job!

Paid $350–400Reasonable priceCarpet cleaning+ Quality
SaddleLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Robby Vincent was our technician. He arrived promptly, was super polite, and finished the project quickly. Our floors look great and the whole office smells fresh and clean! Highly recommend!

Great priceFlooringUpholstery cleaningGeneral carpet cleaning
BrookLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My spare room had deep dog stains and I didn’t think the carpet would ever look good again. Robby did an amazing job—my carpet almost looks new and smells great! He was very respectful and polite and is willing to come back and redo it if the smell returns. Thank you for your hard work—definitely worth the wait!

Carpet cleaningPet stain & odor removal
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Robby did an excellent job with my bedroom. I recently bought a house and couldn't get rid of the pet smell from previous residents. Knowledgeable and professional. I recommend this company to anyone looking for services

Paid $250–300Reasonable priceCarpet cleaningPet stain & odor removal
Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Marvin did a great job, fast and carpets look great!

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
JenniferLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Amazing service!!! Thank you!! Carpet looks brand new

Paid $150–200Reasonable priceCarpet cleaning
Tim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Carpet looks great and Marvin was a pleasure doing business with.

Paid $500+Reasonable priceCarpet cleaning
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dominique showed up on time and was thorough. The carpet is clean.

Carpet cleaningPet stain & odor removal
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dominique was great. Super nice and the floors look so good. Thank you again

Paid $250–300Reasonable priceFlooringGeneral carpet cleaningCarpet cleaning
marilyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Marvin did great & swift job!

Carpet steam cleaningCarpet cleaning
Cyndi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The guy did a great job on rug and couch. Very thorough.

Paid $500+Not sureUpholstery cleaningCarpet cleaning
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Walter did a great job!

Paid $300–350Great priceCarpet cleaning
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Robby was on time, very courteous and professional. He did great work, got the carpets all cleaned and pretty. Would definitely call them back for future work.

Paid $500+Reasonable priceCarpet cleaning
Mrs.4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I'm really pleased with their services. Marvin was very thorough and provided me with ways to keep the carpet cleaner.

Reasonable priceCarpet steam cleaningCarpet cleaning

Show more carpet cleaning reviews (102 more) →

Price

$315+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning242$164–$340
Carpet steam cleaning232$176–$377
Carpet cleaning142$176–$390
Pet stain & odor removal119$158–$384
Upholstery cleaning110$189–$384
Area rug cleaning107$183–$453
Flooring27$227–$705
Water damage-related mold removal9—

Compare with