How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for carpet cleaning
Clear ✕All 142 Google reviews tagged “Carpet cleaning” · showing 120
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Robby was great...on time...polite...explained things well, and personable! He cleaned carpets and all the tile in my home in 3 hours! It looks great and I'm a happy lady! I highly recommend Safe-Dry.
Keyvion did great.
Eric was very kind and did a quick same day service.
Amazing service and customer service by Eric!
Keyvion
Tyler did a great job! Highly recommend!
Tyler did a great job!!!
Nice and respectful guy
Bryan was very professional and thorough
Keyvion was the best technician! He did such an amazing job and met every need. Highly recommend
Keyvion
Great service, looks great. Keyvion was friendly, professional, and did a great job.
Keyvion did great.
KEYVION was fantastic and the carpet and couch look great.
Keyvion very thorough and very nice job.
Very accommodating, communicated often regarding arrival time, explained process and performed an excellent job. Keyvion did a great job! I’ll use their service again and will certainly ask for Keyvion!
Keyvion
We had the carpets cleaned in 4 bedrooms and a hallway. Keyvion did a fantastic job. He was very professional and polite.
Keyvion did an awesome job.
Keyvion is AWESOME! I highly recommend him and Safe-Dry Carpet Cleaning. Keyvion is punctual and an excellent communicator. He worked hard and made my carpet and couch look brand new! I cannot say enough positive things!
Great carpet cleaning experience. Mr. Jordan arrived on time and did a great job removing the stains on my carpet. Mr. Jordan was also kind enough to help me move a few pieces of furniture out of the way.
We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…
KP did a great job
KP is professional, thoughtful and took time to make certain we were satisfied with the services that were being provided. We are happy with the results and intend to recommend Safe-Dry Carpet Cleaning of Germantown to our neighbors. Thank you again, KP. We will ask for you by name.
Robby did some magic on my carpet! He was also very professional. I highly recommend using Safe Dry. I plan on using their services again.
I had my carpets cleaned this afternoon by Marvin. He was wonderful! He was very professional and quick. My carpets look wonderful! I would absolutely recommend him! He is very thorough and he knows his stuff! Thank you for doing such a great job!
Robby Vincent was our technician. He arrived promptly, was super polite, and finished the project quickly. Our floors look great and the whole office smells fresh and clean! Highly recommend!
My spare room had deep dog stains and I didn’t think the carpet would ever look good again. Robby did an amazing job—my carpet almost looks new and smells great! He was very respectful and polite and is willing to come back and redo it if the smell returns. Thank you for your hard work—definitely worth the wait!
Robby did an excellent job with my bedroom. I recently bought a house and couldn't get rid of the pet smell from previous residents. Knowledgeable and professional. I recommend this company to anyone looking for services
Marvin did a great job, fast and carpets look great!
Amazing service!!! Thank you!! Carpet looks brand new
Carpet looks great and Marvin was a pleasure doing business with.
Dominique showed up on time and was thorough. The carpet is clean.
Dominique was great. Super nice and the floors look so good. Thank you again
Marvin did great & swift job!
The guy did a great job on rug and couch. Very thorough.
Walter did a great job!
Robby was on time, very courteous and professional. He did great work, got the carpets all cleaned and pretty. Would definitely call them back for future work.
I'm really pleased with their services. Marvin was very thorough and provided me with ways to keep the carpet cleaner.
Robby was very efficient and did great work at reasonable price.
Marvin did a great job cleaning my rug and sofa and chair. Very professional and friendly.
Dominique did a great job for us!
Absolutely, awesome! Marvin did a fabulous with our carpet! We are pleased.
Christopher was super professional and did a great job on my carpet. He's a hard working young man that I am super impressed with. I definitely recommend him to anyone that needs their carpet cleaned.
Dominique did Wonderful ! He has great customer service & finished in a great timely manner. 10/10 highly recommended!
Marvin did a great job, very professional and great customer service. Highly recommend!
Dominique was fantastic. I’d give more than 5 stars if I could!
Chris did an amazing job! Very kind and professional!!
Dominique was very professional handle himself very well he was organized and very detailed and did a wonderful job at my home. I will always request him for my service. Great employee and deserves all the raises and benefits your company offers get person to keep on your staff.
Dominque was prompt, respectful and polite. He was very thorough and the carpet looks great.
Marvin did a great job!
Great job done! Excellent customer service
Jordan was professional and cleaned the carpet within a timely matter. The carpet looked great!
The technician Jordan came by. On Time, very professional and the results exceeded my expectations. Definitely would recommend.
Jordan did a great job cleaning our carpets, No issues & was fast and efficient.
Excellent job. Super nice tech and he did a great job.
Great experience! My technician, Marvin was kind and knowledgeable! Carpet looks great and pet odor is gone! Thank you!!
Roby was phenomenal paid attention to minor details and did a really good job! He gets a five star. On the other hand the company initially quoted $30-40 per room and ended up being over $80 per room +++.
Marvin did a fabulous job! So thorough. The appointment process was easy and communication was great.
Robby did a great job on our carpets. Highly recommend, the carpet cleaning was great and looked amazing afterwards gonna order their services again
Robby was great! I really appreciate him being able to help me out after my dogs made a mess of my room this morning.
Ode was great! First time using safe dry- will use again!
Ode was very professional & flexible. He does exceptional work!
Willie was awesome. He was friendly and professional. I showed him all the areas of concern due to my dog. He got every spot clean. The carpet looked brand new after a year of kids and a dog. I would highly recommend him to anyone.
On time, professional, and knowledgeable
My dog got sick, all over my carpet, & Marquise got it looking like new again! Very professional, friendly, & fantastic work.
Mr. Marquise Branton did a wonderful job. His service was professional and informative. Thank you
Edward did a wonderful job with my rugs brought back the color.
Dominic was on time and professional. Will definitely use the service again!
I called this business last minute, as another company had cancelled the appointment that I had. They were able to clean our carpets within 2 hours of me calling. I was very impressed with how clean they got our carpets and chair. Ode, our technician, was wonderful.
Great job! My carpet looks new!
Ode was great! He explained the process to us and answered any questions we had. We would definitely use Safe-Dry again and recommend you to others. We are very satisfied. God bless.
Price up front and efficient service. Good job
Edward arrived early and had everything he needed to do the job. He completed the work quickly and without hiccups. The carpets look great now and I asked him to add the tile floor on my kitchen and he did too, and for a great price!
Excellent honest and thorough service. Our carpets look amazing!!
Chandler did a great job & we highly recommend the service & would use safe-dry again in the future! Chandler answered all of our questions & concerns
I highly recommend safe-dry carpet cleaning. They fit me into their schedule at the end of the day to help me out with mine. Brian was professional, knowledgeable, and extremely nice/accommodating. We will use this company again in the future. Thank you Brian!
Very professional and polite!
Definitely brought new life to our carpet. The outcome was beyond our expectations. Thanks Dominic!!
I personally want to think Cam for all that he did today! He not only clean my home, but he also clean one of my rental properties at the last minute!!! Exceptional customer service, and I’ll definitely be utilizing this company again!!!!
Can’t say enough about Brian Kasel with Safe Dry. He did an outstanding job and clearly communicated what he thought was best for our carpet situation. We have a small dog from when he was a puppy and just wanted to get our carpets deep cleaned in the two years we’ve had him. The process was very easy and…
Rafeal was an impressive young man and did awesome work! He was on time, worked efficiently, and had a wonderful attitude. He was able to get grease spots out of carpet that we have not been able to get out! The cost of the cleaning was reasonable, and I would definitely use them again
Chris was very professional and did a great job. Pleasant visit.
Carpets look fine and dried quickly. Tecnician showed up 1.5 hours late.
Darren was great. Made it hear on time and even early. Did a great job on the carpets and much faster than expected. Would definitley use again.
Darren was an expert. I love that he used shoe protectors and went over every detail with me. Highly recommend!
Great job!
Trying to get my house on the market so, I'm a little stressed. Six kids have done a number on my carpet. Richard was very professional & knowledgeable, he made the whole process easy. Could not be happier with the results!!
Kelvin was the absolute best! Very friendly, quick to get to work, and personable. He took his time to make sure I was happy with my carpets and did an amazing job getting stains out!
Joshua was great! Very professional and does great work! Will for sure use this company again! 10/10 Joshua needs a raise!!!!
Richard was very knowledgeable, explained everything, did a great job. Very professional.
Joshua was a great technician dry cleaning our carpet! Incredibly professional, came early and a quick amazing job done well!
Did an awesome job. Thank you!
Darren was top tier! We had a terrible dog odor from previous owner . He got the whole house smelling good and stains up! Highly recommend this tech!
My experience was GREAT. He was friendly and very professional.
Very professional in his presentation. Chris is highly recommended.
Chris was so professional. He was also very thorough and detailed about the process and what I could expect. I was truly amazed and impressed with the quality and outcome. I will definitely request him again. Job well done!
Josh did a great job and I will recommend him for a fast good cleaning. Smells good too. Thanks Josh.
Darren did a great job!! Thanks
Darren was so friendly, professional and easy to work with. he did a great job!
Darren did an excellent job! He was polite and professional. I would highly recommend this company! My carpet looks brand new. The pricing is very affordable. I'll definitely be using this company again. Thanks again Darren!
Service was amazing!!! Ryan Meyers was very professional and knowledgeable. His character and demeanor was everything you expected as far as customer service. Last but not least, he let his work speak for itself which displayed above and beyond in every category! Ryan’s work was so outstanding, that I’ve decided to…
Very thorough going above and beyond moving items as requested.
Chris did a great job. He was on time and cleaned the carpets fast.
Darren was on time and very professional. He clearly communicated everything and did an excellent job.
Did a great job!
Mark was very professional and did a marvelous job. Great service!!
The services are remarkable. Here I was thinking a few of the stains would be difficult to remove, that definitely wasn't the case. Also, I have no idea how they did it, but you don't have to wait hours for your floor to dry. I would definitely recommend the services to family and friends.
I was a bit of a pain in the butt, but Chris was extremely patient and helpful…carpet looks great!!!
Great young man serviced my carpet and did a nice job. Respectful and informative
My calls were answered promptly and all questions were answered. I was able to get fitted into the schedule on the same day I called. Staff is very friendly. My technician, Robin, dud a great job. He was on time, he went right to work and I was very please with my results, as well as how quickly he completed the…
Very personal service based upon my specific needs
Mark did an excellent job, would have him come again
My carpets had several pet stains and a few large unknown spots in kids rooms and they all came out very nicely.
Poor quality and Poor Value. Total disappointment. I would NOT recommend.
We have an old dog that has left his mark in all the bedrooms. Carpets came out perfect! Not a single spot left behind! Highly recommend them!
Mark was quick, sweet and did a fantastic job! We will not hesitate to request Mark for all our services!!! Carpet looks great!
Mark was my technician today…he was great…professional and he did a fantastic job!! I highly recommend him and the company.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
