How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for carpet steam cleaning
Clear ✕All 232 Google reviews tagged “Carpet steam cleaning” · showing 220
Eric
Keyvion did great cleaning all 4 of my bedrooms and stairs and it only took maybe 2 hours. He was very professional and a respectful young man. In my opinion he went above and beyond to make sure he did a good job, would definitely recommend him to anyone. 10 out of 10.
Keyvion
Marvin did a great job on my floors and stairs.
Keyvion is a very professional young man. He did an amazing job on the carpet. Would definitely recommend him and the company to friends and family. I am very satisfied with the outcome. Overall excellent experience.
Keyvion
The work that Tyler did was immaculate. Made my carpet look brand new!!
Eric did an awesome job on my carpets, he is professional, was on time and very thorough. Would highly recommend.
Tyler did an amazing job!!
THE SERVICE WAS PHENOMENAL!!
ERIC DID A AMAZING JOB , VERY PROFESSIONAL AND WILL DEFINITELY WORK WITH YOU , 💗💗
Tyler did a tremendous job! He was friendly and hard working. Fantastic!
Tyler did an excellent job when he came to my home! If I ever need my carpets cleaned again im definitely asking for him!
Keyvion
Keyvion did a great job and was very patient and thorough.
Super knowledgeable, very friendly and did a great job. With 4 dogs and a cream colored couch, I didn’t expect such great results.
Keyvion was awesome!
Keyvion
Keyvion
Keyvion did a great job on my room and steps.
KP did a great job and was very professional. Will definitely use this company again!
Kp did an amazing job I would recommend him specifically.
Kp - Very Nice Gentleman, He did A Very Good Job and Very Fast!! THANKS ❤️
Kp did well
We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…
Keyvion did an amazing job! So kind !
Kevion did an amazing job! He was very warm and friendly and I love the results.
Jordan was very professional and did an exceptional job with our carpets. Highly recommend!
I recently purchased a home in Memphis and needed to have the carpets deep cleaned as the former owners had pets. Robby Vincent was my Tech and he did an amazing job. Tha carpets had never been cleaned and Robby got 6 years of dirt and pet odors out and has the carpets looking almost new. Robby was personable,…
Great young man who did a great job on the floors and an even better job with the sales of the value of the product and services. Very personable & articulate in his whole presentation.
Extremely professional not to mention did an exceptional job on my carpet. The price was absolutely affordable. It’s a Must you try them. My carpet looks new. Don’t take my word Book Book Book! You’ll be extremely satisfied. Had an honor working with KP.
The technician was very professional and attentive. Focuses more attention on details. Very pleased with the outcome. Thank you KP!!!
KP was very professional and did a great job on my carpet!
Great guy. Very good customer service. Very well mannered. If i used your service again i would ask for him specifically.
Robby Vincent came out to clean our carpets a few weeks ago and did an amazing job! When we moved into our home, there were a few old pet stains on the carpet from the previous owners and he was able to get them all out! I'm looking forward to having him back to have our couches deep cleaned. He was super friendly, efficient, and did a great job!
Marvin did a fantastic job cleaning My carpet. I would highly recommend this tech.
Marvin did a fantastic job deep cleaning my rugs and upholstery. He was so professional and very detail-oriented. He is clearly a perfectionist when it comes to his work. He works fast and is extremely thorough. He's also super nice and real easy to be around. I will definitely use Safe-Dry again and request Marvin. Very happy customer.
Jordan Love was our carpet cleaner. He was quick and professional and our carpets look better than they have in years! 10/10 recommend!
Very good results for both carpet and hardwood. Arrived on time and kept in touch via text messages.
Very friendly and professional staff.
Robby did an awesome job cleaning our carpet!!!
Robby did such an amazing job. I highly recommend! Both Carpets were clean and could tell the difference immediately!
Excellent work! Marvin was fast, professional and did a great job.
Jordan arrived on time, provided clear information about the service and fee PRIOR to doing the job. Pleased with cleaning process and plan to use the cleaning service again.
*Marvin did a great job and I am excited about having him back to do our rugs!!
Jacob was awesome and very professional in his detail work!! Definitely will call on Jacob again!!
Outstanding Performance. Love how Mr Jordan Love took his time with cleaning our carpets.
Great work! The carpet looks better than ever fresh, like new, and smells amazing.
Today was my first time using this company and I can say. Jordan was not only professional but he did an amazing job in my game room. I definitely recommend.
Jordan love was prompt and on time. He arrived with a smile and ready for the job. He was done speedy quick. Thank you soo much Mr. Jlove deep cleaned to PERFECTION!
Robby Vincent was my technician. He was professional and did a through job of explaining fees and prices. His work was awesome. My carpet looks great and I’m very satisfied. I would use his services again in the future.
We had a great experience with SafeDry in Germantown! They gave us a great quote and sent someone out within the hour we called. Robby did an excellent job. Would use them again for sure.
Wonderful customer service! Expert in carpet and cleaning needs!
Marvin did an excellent job. He was efficient and professional.
Marvin did a fantastic job! He was thorough and paid attention to detail. Will definitely use again in the future.
Dominique did a very nice job and was very professional.
Dominique Bailey
Excellent service and cleaning job. Highly recommend
Great job Dominique he was very helpful and did a great job! Will be booking again
Dom did a great job! He was polite, efficient, and knowledgeable about the product. We will be calling again!
Great job and great young man. Carpets look great!!
Robby Vincent did an excellent job. He was on time, professional, knowledgeable, courteous, and efficient. It was pleasure to business with this company.
Robby Vincent, came out same day, less then 3 hours of me calling all while we are still dealing with ice on the ground!!!! 10000/10 I highly recommend
Great service
Dominique Bailey was very professional and did a great job !
I was very pleased. The gentleman that came out was Dominique Bailey. This was my first time to use Safe-Dry. I will use them again.
Professional and did a great job.
Dominique did a great job. Arrived on time and was very professional.
Dominique
Dominique Bailey
He did a great job! Recommend
Dominique was a great guy very well mannered respectful he went above and beyond to let us know about our carpet exactly what steps needed to be done with our carpet we appreciate it. He went on and took the measurements and did it and made it smell good.
Marvin did a great job and the carpet looks great
Edward did an excellent job! My carpets look brand new! This is a trusted company for me, very professional and friendly.
Dominique was so helpful my carpet looks brand new. Great Christmas present to myself. Thank you so much
Everything smells great and clean! Thank you!
Dominique very professional Very thorough and checked with us to make sure we were satisfied about all the spots during the process
Marvin did great! Friendly and thorough and left the house better than he found it.
Robbie did a great job.
Dominique was very professional and very detailed oriented!!! Could not believe he was able to restore my carpet back to looking new!!!! Company has definitely gained a new customer for the long haul!!!
I’m Loving How Clean My Carpet Is
Bobby Vincent was my technician and he did a wonderful job deep cleaning my old carpet. It looks great. Thanks a lot Vincent.
Dominique was prompt and professional. He walked the space and gave the quote. I was able to discuss the different rooms and determine what was best. He stayed focused on the job and completed in a timely manner.
Dominque did an amazing job and I would love for him to come back !
Excellent job! Very professional!
Excellent Service and professional from tech.
Walter did a good jon
Dominique was very professional and kind. He did a wonderful job and would recommend him anytime!
Walter did an amazing job. Carpet and sofa look great, and like new. Both old and new kid and pet stains are gone completely. Great work!
Walter was excellent, showed up earlier, did a great job cleaning our carpets.
Marvin did great & swift job!
Walter andrews outstanding job
Walter was thorough and very attentive! Great work with quick response.
Robby was absolutely PHENOMENAL :) I was about 5 mins late thinking that the tracker may have been off.. (I am located in Nesbit, MS.) It was not, and he was so nice to wait. My Large Sectional looks brand new... The room that I was most concerned about, doesn't even look like a disgusting 7 year old boy even…
On time quality work at a reasonable price
Walter did a great job cleaning our carpet and had a great attitude with awesome customer service. Would recommend using this company again.
Walter provided excellent service and customer service, Loved the service and quick turn around time carpet had a horrible smell, when he left the smell was gone and carpet was fresh and clean.
Great results and very good service
Walter was very professional and cleaned a rug that has not been cleaned in years! I did not expect much, but I was pleasantly surprised! It looks as if I have a new rug. He answered all my questions and is very knowledgeable. This establishment is a keeper!
Dominique Bailey showed up on time and did a great job cleaning our carpets and rug. They look like new. I highly recommend him.
Dominique was excellent with cleaning our carpets and going back over the stubborn spots. The was very thorough about explaining the process and getting the job done in a timely manner.
Robby provided excellent service!
I'm really pleased with their services. Marvin was very thorough and provided me with ways to keep the carpet cleaner.
Dominique was great! Spent time really getting all the stains out. He did a great job and was so professional. Thank you Dominique!!!
Dominique was awesome! He was respectful and got what I needed done efficiently!
Terry Bradford did such a wonderful job with my living room carpet! he was respectful, accurate, patient, and overall just did magic with my carpet! I was ready to throw away my carpet, because other carpet cleaning services just never could get the stains out or restore the color back, but Terry Bradford did! I…
Terry did our carpet and do an amazing job!! I recommend safe dry and will request terry every single time
Very Professional Courteous and efficient.
Very professional and thorough!
Dominique did very nice work on carpet cleaning in my home 🏡
Awesome job by Dominique! Super friendly and great worker!
Chris had excellent service was informative and did an excellent job on my carpet. Highly recommended
Dominique Bailey was very kind and professional!! First time using Safe-Dry Carpet Cleaning.. He did an awesome job on the high traffic areas!!! I will be returning for future services as well as referrals!!! You can’t beat the prices!
Marvin did a great job, very professional and great customer service. Highly recommend!
Dominic was very professional and did a good work
Chris did an amazing job! Very kind and professional!!
Dominique was very professional and did awesome work!
Dominique did a wonderful job. Very polite also
Definitely looks clean thanks to Dominique
I was very pleased with the work that Dominque did today. He provided great and courteous costumer service. As well as being knowledgeable of the work being done. I will be continuing business and requesting him personally for my next clean
Great personality good energy and very respectful! From entering to exiting my home he was nice and respectful and I loved that!!!!
Very professional and efficient. My carpet is so fresh now!!!!
Jordan came out and did an amazing job cleaning. We had a puppy potty training and was hiding and peed upstairs. It smells better and looks better. Jordan was super nice, timely, and professional.
Jordan was great! Worked thorough but quick as well. Got the job very well done. Thank you !!!!
Luis was awesome! He was extremely professional and did an amazing job. My carpet is renewed! Thank you!
Marvin was prompt, professional and took care of all of our needs. I highly recommend using Safe-Dry and asking for Marvin to be your tech. Thanks again!
Marvin was very proficient and professional.
Marvin did an AWESOME job!! He was super nice too.
Robby awesome job!!
Excellent sevice by hobby Vincent
Ode did a wonderful job . A great guy would highly recommend!
Edward did a great nob
Marquise did a great job! He is professional and very kind!
Willie was great!! I scheduled a cleaning date with another company (Oxi Fresh Carpet Cleaning) 2 months prior. My scheduled cleaning date came and no one showed up! I called this company and they came same day!! Willie was very professional and great pricing. I recommend them! Carpet looks great!
Dominic Moore was perfect. Could not be happier.
Ode did a great job with cleaning my carpets. He was timely and explained the process and the costs before we began. He also discussed what was really needed for my home. The carpets and rugs were noticeably cleaner and he took the time to get out stains that a previous cleaner did not. I love the process and that…
Excellent service!
Lance did an excellent job. He was on time and very professional and efficient.
Edward did a dam good job and I would graciously recommend you guys to everyone that I come in contact with!!!!
Edward was great. Explained everything so I could understand. Would definitely recommend him to family and friends
Marquise Branton was friendly and professional and did a great job!
William was great
Very professional. Did a great job. I will use again and refer out. Used a good heavy duty machine which pulled all water out! Loved the tech Marquise!
This business sent Edward out right away and had the carpet cleaned in less than 2 hours for 3 rooms + hallway + stairs.
Great experience!
Excellent job
L he was very professional, very knowledgeable about his job and get a very very good job on our carpets and I would not hesitate to call him back to do our carpets again. I very nice to deal with. I would recommend anyone and everyone please use him to do your carpet. He’s not good.
Xavier did a wonderful job and we received wonderful customer service!
So far so good. It looks a lot better. It’s still drying, might need a retouch later, but it does look pretty good.
Safe-Dry was amazing. Dominic made our carpets look like new and smell fresh - like the new car smell. His attention to details made all the difference and he even worked on certain stubborn stains by hand to remove them. Dominic is a true professional. Thank You
I personally want to think Cam for all that he did today! He not only clean my home, but he also clean one of my rental properties at the last minute!!! Exceptional customer service, and I’ll definitely be utilizing this company again!!!!
Willie was excellent and very professional and completed work quickly. He also did a great job removing stains
Mr. Cam was on time and very professional and didn't take long. He did amazing job on my carpet. Thanks Cam
Skylor didn’t leave until we were completely satisfied. He was very thorough and particular
Safe-Dry did a great job. ‘Cam’ was very polite, explained everything how the carpet machine works, how Safe-Dry is different from other machines and leaving behind clean and even dry carpet before he left. We had some pretty large spots from my mothers dog and cat which came right up. Cam went over the warranty…
Darren did a great job. He was polite and professional. I highly recommend him!
Marcus did a great job! He explained everything before he did his job. Excellent worker.
I just vacuumed my carpet and the stuff I put down earlier was still in the carpet(carpet freshener ) and he also chipped my porch while bringing the machine up and down . Bad experience, I feel I lost $100 today . I am not impressed with this work at all , no way I should be picking up dirt with my vacuum afterwards and he left dirt lines In my carpet
Darren was professional, kind and willingness to go beyond expectations. Really appreciate his service
Great experience, will be back
Very good work and best service
Service was amazing!!! Ryan Meyers was very professional and knowledgeable. His character and demeanor was everything you expected as far as customer service. Last but not least, he let his work speak for itself which displayed above and beyond in every category! Ryan’s work was so outstanding, that I’ve decided to…
Great service Great price
First of all the scent of the carpet deodorizer, which is chemical-free and eco-friendly, smells like a spa. My carpets look great! Devonta did the Best job & I will be using this company in future.
Mark was quick, sweet and did a fantastic job! We will not hesitate to request Mark for all our services!!! Carpet looks great!
Mark was very professional and thorough. My carpet looks like new.
Chris is a very professional guy. He’s very knowledgeable & cares about his services. Thanks Chris for a job well done!
Mark and Sam did a nice job - and the carpet dries quickly
They did a great job removing stains.
Pip did a great job. He explained the price and the process. I would ask for him again.
Excellent results, prompt and efficient work, fast responsive service, friendly tech Pip O made quick work of a challenging situation
Amazing smell and my carpet looked like new again.
Daniel offered a most professional service, amazing job, can't recommend him enough!
They were great!! They arrived early finished on time and the results was amazing. I have a pet and I had problem areas on my carpets. They removed all stains! My business is definitely locked for my home or commercial property.
Chris was amazing and worked super fast! He was flexible and very accommodating!! Will for sure have him back! Thanks Chris!!!
Chris was on time and very helpful in explaining the process. The customer service team was great as well. My carpet looks and smells good. However, the price was more than I planned to pay considering that’s not the amount advertised.
Joshua P did an excellent job with cleaning our home carpets! Professional and thorough. 10/10 recommend! We look forward to using his and Safe-Dry Carpet Cleaning of Germantown services again!
Both Blake and Nick were great. Easy to deal with professional kind and courteous. Due to vehicle trouble appointment time was missed but I was notified by phone. That was nice I was also notified by phone and text when Nick was headed my way. Nick was knowledgeable and efficient I had 4 rooms and stairs clean the…
Chris & Daniel was awesome! They were on time, professional, well spoken and very helpful...full of information. They did an outstanding job on cleaning the carpet. We will use their services in the future and highly recommend Safe Dry.
Ryan was Excellent very professional my floors look great!!!!
Josh did great! Thanks for excellent service!
Very professional and they did an amazing job I will definitely be using them anytime I have to have my carpet cleaned...
I was having service performed remotely and could not have asked for better communication. Service was complete and professional.
The guys where so amazing, they were very knowledgeable about every topic including LIFE. I so thanked them for the AMAZING JOB, AND COMPANY. I GIVE THEM 10🌟🌟🌟🥰🥰🥰👌🏽👌🏽👌🏽
Nicholas is awesome....great technician. He's on time and talk and broke down all the prices for me and letting me know what best for the carpet. He came and did a wonderful job. Thanks so much.
Brance was our technician and he was absolutely the best. He explained the process and was very patient with my not so patient elderly veteran husband. The service was everything Chaz said it would be when scheduling. Will definitely use them on a regular.
Zach was very professional, on time and very polite. He explained the service very well an did a great job. I will definitely use Zach again. Good job 👍🏿
Chriswas amazing and he definitely exercised professional standards.
Brance was great! Very professional and knowledgeable! My house smells fresh and clean again! He cleaned my outdoor furniture cushions as well! Ready for summer! Thanks again! Will definitely call Safe-Dry for future cleaning jobs!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
