How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for general carpet cleaning
Clear ✕All 242 Google reviews tagged “General carpet cleaning” · showing 200
Marvin Hamlin did wonderful work. He had wonderful customer service. The job was completed in a timely fashion and the finished product is outstanding. I will for sure request him for my next service.
Timely and professional. Provided great service.
Bryan was amazing!!!
Bryan was fast and got all the stains out!
Bryan was very professional and thorough
Keyvion was the best technician! He did such an amazing job and met every need. Highly recommend
KEYVION was fantastic and the carpet and couch look great.
Keyvion provided exceptional carpet cleaning services, demonstrating a high level of professionalism and attention to detail.
Keyvion was timely, professional and detailed. I would recommend.
We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…
Marvin did an excellent job on cleaning my carpets, Quick, efficient and very professional.
Robby was great! Super fast and efficient. Very respectful and nice! Best employee! Recommend 10/10. Thank you!
KP was personable, professional and did a great job!
KP was great and had an excellent attitude. He took pride in his work and left the spaces in much better condition than when he started. I am exceptionally pleased at the stain removal on the steps. Thank you KP!!!
Jordan was quick and efficient and did a wonderful job! Highly recommend their team!
Robby Vincent was our technician. He arrived promptly, was super polite, and finished the project quickly. Our floors look great and the whole office smells fresh and clean! Highly recommend!
Robby was absolutely amazing! He was on time, fast, efficient, and very friendly. My house smells great! Highly recommend!
Marvin did a great job, fast and carpets look great!
Dominique did an amazing job. Professional and beyond kind! My rugs look great and sell so much better
Trevion was very detailed and helpful.
Very professional experience.
Dominique was a great technician. He was on time and completed the job perfectly!
Dominique was great. Super nice and the floors look so good. Thank you again
Great experience with Mr. Walter Andrews!!!
Great job and friendly service.
Marvin did an incredible job on our carpets — they’ve never looked (or smelled!) this good! He was professional, friendly, and went above and beyond. Highly recommend!
I had my carpets cleaned this afternoon by Robby, and it was a positive experience. He was pleasant, and his work was well done. I also appreciated that when he gave the recommendations for my service, he didn't try to upsell me. That allowed me to trust his final recommendation, and I wouldn't hesitate to have him back in the future.
Absolutely, awesome! Marvin did a fabulous with our carpet! We are pleased.
Christopher was super professional and did a great job on my carpet. He's a hard working young man that I am super impressed with. I definitely recommend him to anyone that needs their carpet cleaned.
Marvin was awesome! He came on time and he took care of lots of stains too. He covered a great deal of square footage and improved the look of our carpet immensely. Will definitely use him again!
Dominique did Wonderful ! He has great customer service & finished in a great timely manner. 10/10 highly recommended!
Dominique was fantastic. I’d give more than 5 stars if I could!
Technician was extremely nice and professional. He did a great job on the carpets. He gets a 5 star rating for customer service. The company gets a 3 overall because of being severely overpriced. Paying OVER $900 for rooms that are charged double for size, when the floors are over 70% covered in large pieces of…
Chris did an amazing job! Very kind and professional!!
Dominique did an excellent job on my carpet cleaning. He explained what the service I was paying for consisted of and took his time to make sure the job was done well. Thank you!
Very professional and efficient. My carpet is so fresh now!!!!
Fast and reliable. Jordan was quick and thorough of the cleaning and even remove a red stain I thought wouldn't even come out.
Roby was phenomenal paid attention to minor details and did a really good job! He gets a five star. On the other hand the company initially quoted $30-40 per room and ended up being over $80 per room +++.
Robbie was great, terrific service and company!
Well cleaned & met my expectations. Very Good guy!
Very professional and did an excellent job. My carpets and rug looked brand new! They gave 110% and answered all of my questions.
Corey was awesome and done a great job. Very informative
Ode was very professional in cleaning our 3 rooms. He did a tremendous job in how he cleaned them. The results are excellent and awesome
Edward did a wonderful job with my rugs brought back the color.
Dominic was on time and professional. Will definitely use the service again!
First time using this company and I loved it ! They had same day appointments, the lady who scheduled was very nice and explained thoroughly. My tech Tevin was professional, helpful and did the cleaning in a timely manner. I would definitely hire them again and request Tevin back. All around 5 star service.
The cleaner did a very good job and our carpet looks great. He was on time and very courteous.
James did a great job! He was very attentive to the needs of my carpet. I was his first job with this company and you could tell he wanted to make sure everything was done to my satisfaction. Based on his professionalism, I feel certain he will be a model employee. Thank you,
From spot to NOT! Thank you Willie Easley
Edward arrived early and had everything he needed to do the job. He completed the work quickly and without hiccups. The carpets look great now and I asked him to add the tile floor on my kitchen and he did too, and for a great price!
I highly recommend safe-dry carpet cleaning. They fit me into their schedule at the end of the day to help me out with mine. Brian was professional, knowledgeable, and extremely nice/accommodating. We will use this company again in the future. Thank you Brian!
Good company to keep me informed of when the servicemen would be available and on the way. Xavier Harding was helpful and explained the product and service he suggested a deep clean and pet deodorizer to freshen the carpet with our pets. I would refer others to them.
Super good deal
Can’t say enough about Brian Kasel with Safe Dry. He did an outstanding job and clearly communicated what he thought was best for our carpet situation. We have a small dog from when he was a puppy and just wanted to get our carpets deep cleaned in the two years we’ve had him. The process was very easy and…
Willie was excellent and very professional and completed work quickly. He also did a great job removing stains
Chris went above and beyond all while being very professional and personable. Our carpets smell and look so much cleaner. I will recommend this company to anyone and especially Chris as the technician. Thank you, Chris, and Safe-Dry!
Rafeal was an impressive young man and did awesome work! He was on time, worked efficiently, and had a wonderful attitude. He was able to get grease spots out of carpet that we have not been able to get out! The cost of the cleaning was reasonable, and I would definitely use them again
Marcus did a great job! He explained everything before he did his job. Excellent worker.
Excellent service; phenomenal customer service.
Darren was on time, explained the process, paid attention to details and did an excellent job.
Chris did an excellent job!
Richard provided a great experience for getting our new home's carpets cleaned before move-in! He was early to the appointment, as well as knowledgeable and personable. I appreciated the professionalism and attention to detail. He broke down my quote for me and explained exactly what services I was paying for. Will…
Darren was an expert. I love that he used shoe protectors and went over every detail with me. Highly recommend!
The service was just as described, fast, efficient and friendly. I highly recommend.
Josh was very nice quick and on time
Joshua was a great technician dry cleaning our carpet! Incredibly professional, came early and a quick amazing job done well!
Thank you to certified tech Chris Huston. Chris was highly professional, ethical, and considerate of my particular needs. He explained in detail all the steps and the different processes this company offers. He made a great effort to suit my needs. I highly recommend Chris. Great Job! My carpet looks fantastic!
Excellent young man. Great job.
Very professional & did a great job
Chris was so professional. He was also very thorough and detailed about the process and what I could expect. I was truly amazed and impressed with the quality and outcome. I will definitely request him again. Job well done!
They are wonderful! Chris was a blessing! Thankful for the time and care taken towards our home and improving the state of our floors. Very thorough in explaining processes and treatments beefed. Chris was respectful above all else. Definitely recommended this business based on Chris’s professionalism and care
Service was amazing!!! Ryan Meyers was very professional and knowledgeable. His character and demeanor was everything you expected as far as customer service. Last but not least, he let his work speak for itself which displayed above and beyond in every category! Ryan’s work was so outstanding, that I’ve decided to…
*They* were waiting on *me*! The whole experience with Safe-Dry Carpet Cleaning was great. Everyone I talked to was courteous and professional and kind. I sat in an adjacent room while they moved a lot of furniture, removed all of those pesky spots and cleaned our carpets. There was no smell and they put the…
Chris was very professional. And our carpets look and smell great.
Very thorough going above and beyond moving items as requested.
Chris did a great job. He was on time and cleaned the carpets fast.
Darren is a highly professional, reliable and knowledgeable specialist. Darren is also a trusted Military Veteran who exemplifies attention to detail and and expertise. Thank you.
Our technician, Drew Meyers was very professional and thorough. Our carpets look amazing!
Darren was on time and very professional. He clearly communicated everything and did an excellent job.
Chris was great! My carpet looks better than when I first moved in. Thank you so much!
Chris was very professional and friendly. I would recommend him again.
Did an awesome job I will be using them again I’m a very satisfied customers!!!!!
My calls were answered promptly and all questions were answered. I was able to get fitted into the schedule on the same day I called. Staff is very friendly. My technician, Robin, dud a great job. He was on time, he went right to work and I was very please with my results, as well as how quickly he completed the…
Used this service when we moved into our rental. The technicians then and the one today was very knowledgeable, friendly and thorough. Very happy with today technician and the company.
Carpet looks fantastic. Tile floors are super clean. Very pleased with the results and professionalism of the technician. Highly recommend.
Rob was friendly and a true professional. I highly recommend Safe Dry.
Thank you very much great service and good job
Mark did a great job, he was timely, professional, and provided excellent service. I will be a return customer.
Matthew answered all my questions. If Patience was great. Took his time and made a satisfied customer
Mark was quick, sweet and did a fantastic job! We will not hesitate to request Mark for all our services!!! Carpet looks great!
Absolutely wonderful service!
Mark did a Great cleaning my floors!!!
Mark, the Tech, was thorough and professional.
Chris did a great job! Very friendly!
Pip did an amazing job he was on time and the service was as amazing as the job well done
Mark was very professional and thorough. My carpet looks like new.
Good experience
We also had a deep cleaning and looks great!
Technician was very professional and on time, he explained everything. Very impressive
Pip did a great job. He explained the price and the process. I would ask for him again.
Our dog got sick and with a baby we wanted the carpet cleaned. I called and spoke with Blake to set up our appointment. He was friendly and got us scheduled for first thing the next morning. Our technician Pip showed up on time and was very friendly and did an excellent job.
Very happy with this company, their technician, Mark, was Excellent
Prince was very great fast and understanding…..my area rug looks brand new again I highly recommend to everybody looking for carpet cleaning services.
Amazing smell and my carpet looked like new again.
Mark, the technician, is an astute young man who has impeccable manners and a bright future. Other than that, Safe Dry is a joke. I scheduled an 8:00 am appointment online last week for Saturday, August 20. At 8:20 am, I called the office to inquire about their tardiness, hence I recieved two confirmation texts,…
Chris was very kind and respectful. He did the job very fast. The carpets smells and looks very clean. He was very helpful with any questions we had. If you need your carpets clean I recommend Chris. And we will be using him again.
The technician was professional and patient. He answered all our questions and walked us through each step of the process. He was so professional and kind. I want him to be technician from now on.
Knowledgeable courteous definite asset to your company. Professional in every way with us
Efficient and friendly ,straight to business while conversing,didn’t stop working,most of all,carpet looks great, stains removed that my previous vendor “ChemDry”couldn’t remove, Thanks for the great service
The technician was knowledgeable and assured me that my request could be done and he was able complete the job. I was surprised after a had another company come in and tell me differently. He save me lots of money and time. Thanks!
Good services and josh p did a good job I will be back
Joshua P did an excellent job with cleaning our home carpets! Professional and thorough. 10/10 recommend! We look forward to using his and Safe-Dry Carpet Cleaning of Germantown services again!
Did not remove stains from the rug that i had shown him. Poor quality service. Waste of money. My $250 gone to the drain.
Maurick came out and was very professional and quick! One of the bedrooms had terrible order from the dog constantly peeing in there and you can’t even smell it anymore! Company was very responsive and also had same day appointments would recommend to anyone!
Chris & Daniel was awesome! They were on time, professional, well spoken and very helpful...full of information. They did an outstanding job on cleaning the carpet. We will use their services in the future and highly recommend Safe Dry.
Nicholas was very professional and informative of the different packages they had. I highly recommend Safe dry
Blake did an excellent job on our carpet! I am more than pleased with the results! Safe Dry had definitely gained a loyal customer!!
Very professional and they did an amazing job I will definitely be using them anytime I have to have my carpet cleaned...
I was having service performed remotely and could not have asked for better communication. Service was complete and professional.
Ryan was an exceptionally nice young man . Very professional and courteous. He did a wonderful job cleaning out carpets .
Mr. Dan was very kind and not at all pushy to up sale. Did a beautiful job! We will definitely use again. Everyone we have been in contact with has been more than helpful and accommodating.
Excellent customer service. Definitely use them again. I am a happy lady today with my clean carpet and area rug.
Chris was timely and friendly, great service and quick.
Chris was very professional. Very kind!! He did a great job. Would recommend him again and use his services.!
Chris was very professional and explained the entire cleaning process. Chris was transparent with the cost and the value with the carpet cleaning. He was on time to my home and Introduced himself in a polite and professional manner. Wow!! Chris has a great personality, too!!
Rick is a very nice professional guy. He really loves his job. Love his positive vibe. Keep up the good work. If I could give you 10 stars I would. Thanks ❤️
Nicholas is awesome....great technician. He's on time and talk and broke down all the prices for me and letting me know what best for the carpet. He came and did a wonderful job. Thanks so much.
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Ricky was very knowledgeable about what he was doing and also very courteous. He was very customer friendly and professional.
Chris did an excellent job on my carpet.
Brance was our technician and he was absolutely the best. He explained the process and was very patient with my not so patient elderly veteran husband. The service was everything Chaz said it would be when scheduling. Will definitely use them on a regular.
Josh did a great job for us!
Zach was very professional, on time and very polite. He explained the service very well an did a great job. I will definitely use Zach again. Good job 👍🏿
Josh was friendly & courteous. He did a great job cleaning my carpet.
Ricky was wonderful and very hard-working! He was so attentive to detail and strived to be perfect at his work. We appreciate his efforts! Very quick and very prompt customer service as well!
Brance was great! Very professional and knowledgeable! My house smells fresh and clean again! He cleaned my outdoor furniture cushions as well! Ready for summer! Thanks again! Will definitely call Safe-Dry for future cleaning jobs!
Josh was great! He was on time, polite, and did an amazing job in a quick, but effective way! Definitely would ask for him again.
Josh did a great job…would highly recommend
Brance was very professional and explained all services fully. He is very personable and a pleasure to deal with. He also did an excellent job cleaning the carpets.
Worst experience I've had with a provider of service in a very long time. While I've been disappointed in services before, I've never once written a bad review. I make it a priority to leave good reviews all the time, considering I was in business for 36 years and realize the importance of the need for good reviews…
The technician was polite, professional, accommodating and a great communicator. He took pride in his work and I would gladly recommend this company to my friends and family.
Ivan came out and did a great job. Very knowledgeable about the service he provides. Much recommended!
Josh showed up on time and was very professional. He evaluated the job and gave us a good quote. He was respectful to us and of our spaces. After each room, he made it a point to show the progress.
Nick was a great technician and he made great suggestions for my carpet.
Very professional
Great customer service and knowledgeable about the cleaning product.
Josh was very professional and easy to work with. He understood what my requirement was in terms of carpet cleaning and getting all the corners of every bedroom and he did a very thorough job.
Willie was great!! Went above and beyond to make sure I was satisfied. Thank you!
Chris was great to work with. He really knows his flooring. His work area was clean, and he gave good comments on next steps.
Josh did a great job with our carpets. At $1/sqft it wasn’t cheap, but the results look great. Would use again.
Josh did the five star
They were great! Super friendly on the phone and the tech was in person as well. He explained all of the options and wasn’t overly “sales pitchy”. He did a great job and was very efficient! There were a couple of spots he went over multiple times to make sure it was done well!
Josh did an Amazing Job! He is professional and courteous! Great Job!! ❣
I just want to say I am UBER EXCITED AND HAPPY HOW THIS YOUNG MAN BROUGHT MY CARPET BACK TO LIFE THANK YOU SO MUCH DAMARCO FOR HELPING US OUT WE GREATLY APPRECIATED and to add he let us know everything he was doing the timing process please use them great person and company I give them 100 thumbs up and 10,0000…
Nicholas arrived on time and was very respectful. He did an amazing job on my carpet leaving it looking better than when we moved in!
Prince is very professional and polite a hard worker. He knows what needs to be done and gets on it. Prince is a very valuable asset to the company.
Blake was awesome. Very professional and very friendly. Carpets look great. Would definitely use again.
Philip was the absolute best!
They left the furniture with water marks, buffer marks, and damage. Multiple technicians came out tti dfi the job and none new what that were doing. Took calling the district manager and calling him out for being so unprofessional to hopefully get a refund. Now I'll be it more money to fix their damages.
Horrible service. Confirmed our carpet cleaning twice via text but never showed up. We found the company based on a google search. They scheduled us promptly but never showed up. They kept texting that they were running late and on the way. We waited over three hours and then they wouldn’t return our calls .
Looks good i
Terry did an outstanding job! He is very professional and I appreciate the great job he did for us. I would definitely use this company again and recommend them! Thank you Terry! Marian Waguespack
I was excited about getting an appointment so quickly this week. Antonio came out to my home and was very professional, respectful and courteous. Over the telephone, I was quoted approximately $265 as an estimate for the work I was requesting to clean my carpets. After giving Antonio the walk through and removed…
2/22/21: Safe-Dry runs a classic bait and switch business. The customer service rep quoted $88 to clean 3 rooms. She noted that when the technician arrives there could be additional fees but didn’t provide any detail. The technician arrived and quoted a price of $260. After expressing my dissatisfaction the…
Devante was Awesome, on time, thorough, and quick! I spent double of what I anticipated, but the results were worth the extra money. Way to go Devante!!!
I would highly recommend Safe-Dry. They were very helpful and responsive from the very first call. Devante was our technician and did a great job. He arrived at the time promised by the office and explained everything he would be doing. He did a great job and left the carpet looking like new. We will definately…
Devonte did an outstanding job For us. He was very professional.
Excellent experience with both Nicholas and Rory. Both showed up on time and were extremely knowledgeable about the company and carpet cleaning process. I'm a second time customer. Each experience I've had with technicians and the company has been amazing. I have no reservations. Both Nicholas and Rory did an…
Anthony Holmes did an excellent job! Very detailed and professional! I would recommend this service.
Brannigan did a fantastic job. He was alone and did the job of three people. He cleaned the stain which had returned intensely. He did not intend for that stain to come back. When he walked through he saw other stains that had come back and addressed those also. You have a great employee. Thanks for addressing my…
Kobe DID an amazing job
Mr Nick B was awesome, he got the job done. He was nice, polite , on time & most of all he treated and cleaned my carpet . He did an awesome job and I will be using this company again. Thanks again!
The carpet was just not clean.
Safe dry was amazing! I had no idea they could get out all the stains from pets and paint! They were timely, kind, professional and affordable. We will definitely use them again
Super friendly and curtuous, got the job done very well. Would definitely hire again.
Mike Reese did a wonderful job on my carpet. I definitely will using your services again!
Mike simmons did a wonderful job
Made an appointment with them online this weekend. Got 2 text messages confirming the appointment and that they would "call if our technician is running even 15 minutes behind schedule". I was impressed and looking forward to using their service. The technician showed up an hour late....no phone call or text...…
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
