Experts Reviews · Company report
Safe-Dry Carpet Cleaning of Germantown logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Safe-Dry Carpet Cleaning of Germantown

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Germantown is better than 92% of carpet cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 89% of carpet cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Germantown is better than 80% of carpet cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 94% of carpet cleaning.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Germantown is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 98% of carpet cleaning.A
98

Reviews for your job

Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.

Safe-Dry Carpet Cleaning of Germantown for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.119
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.90
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$158–$384
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#110 / 208
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.94%

All 119 Google reviews tagged “Pet stain & odor removal” · showing 20

Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Amber1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Amazing service and customer service by Eric!

Paid $300–350Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Edwin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eric was a very professional employee and cleaned my carpets wonderfully.

Paid $150–200Reasonable pricePet stain & odor removalWater damage-related mold removal
Corey7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Bryan was very professional and thorough

Paid $100–150Great priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Russell2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service, looks great. Keyvion was friendly, professional, and did a great job.

Paid $350–400Reasonable priceCarpet cleaningPet stain & odor removal
Nell1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion did an awesome job.

Great priceCarpet cleaningPet stain & odor removalArea rug cleaning
Jamie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion is AWESOME! I highly recommend him and Safe-Dry Carpet Cleaning. Keyvion is punctual and an excellent communicator. He worked hard and made my carpet and couch look brand new! I cannot say enough positive things!

Paid $500+Reasonable priceUpholstery cleaningCarpet cleaningPet stain & odor removal
Mid-South3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Keyvion

Paid $500+Great priceUpholstery cleaningPet stain & odor removalArea rug cleaning
JessieLocal Guide · 84 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…

Customer photo from Jessie's reviewCustomer photo from Jessie's reviewCustomer photo from Jessie's review
Paid $500+Great priceCarpet steam cleaningGeneral carpet cleaningCarpet cleaning
kiwi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

KP did a great job

Paid $300–350Reasonable priceCarpet cleaningPet stain & odor removal
BrookLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My spare room had deep dog stains and I didn’t think the carpet would ever look good again. Robby did an amazing job—my carpet almost looks new and smells great! He was very respectful and polite and is willing to come back and redo it if the smell returns. Thank you for your hard work—definitely worth the wait!

Carpet cleaningPet stain & odor removal
T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Robby did an excellent job with my bedroom. I recently bought a house and couldn't get rid of the pet smell from previous residents. Knowledgeable and professional. I recommend this company to anyone looking for services

Paid $250–300Reasonable priceCarpet cleaningPet stain & odor removal
Tanner3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Marvin did a great job, fast and carpets look great!

Paid $500+Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Pat3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Dominique Bailey; Professional and Vey Neat.

Upholstery cleaningPet stain & odor removal
Rykhayla3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★

Dominique was very polite and professional! He got the job done in a good timely manner!

Paid $250–300OverpricedPet stain & odor removal
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dominique showed up on time and was thorough. The carpet is clean.

Carpet cleaningPet stain & odor removal
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dominique was great. Super nice and the floors look so good. Thank you again

Paid $250–300Reasonable priceFlooringGeneral carpet cleaningCarpet cleaning
London11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent service! Dominque was very professional and polite. He listened to my concerns and tried his best to address them. He was as thorough as possible but fast. I really appreciate him!

Upholstery cleaningPet stain & odor removal
FrancineLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Christopher was super professional and did a great job on my carpet. He's a hard working young man that I am super impressed with. I definitely recommend him to anyone that needs their carpet cleaned.

Paid $450–500Reasonable priceGeneral carpet cleaningCarpet cleaningPet stain & odor removal
Lyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Quick service, well done.

Paid $50–100Reasonable priceUpholstery cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (99 more) →

Price

$315+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning242$164–$340
Carpet steam cleaning232$176–$377
Carpet cleaning142$176–$390
Pet stain & odor removal119$158–$384
Upholstery cleaning110$189–$384
Area rug cleaning107$183–$453
Flooring27$227–$705
Water damage-related mold removal9—

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