How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for pet stain & odor removal
Clear ✕All 119 Google reviews tagged “Pet stain & odor removal” · showing 100
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Amazing service and customer service by Eric!
Eric was a very professional employee and cleaned my carpets wonderfully.
Bryan was very professional and thorough
Great service, looks great. Keyvion was friendly, professional, and did a great job.
Keyvion did an awesome job.
Keyvion is AWESOME! I highly recommend him and Safe-Dry Carpet Cleaning. Keyvion is punctual and an excellent communicator. He worked hard and made my carpet and couch look brand new! I cannot say enough positive things!
Keyvion
We are a big family and have young kids and a pet. 😳 you can imagine our carpet. We spoke with more than 1 company and we chose SafeDry for more reasons than cost. Not only did they..Robbie... he is our AMAZING technician...work with us on pricing ... he was also very thorough and professional... while giving…
KP did a great job
My spare room had deep dog stains and I didn’t think the carpet would ever look good again. Robby did an amazing job—my carpet almost looks new and smells great! He was very respectful and polite and is willing to come back and redo it if the smell returns. Thank you for your hard work—definitely worth the wait!
Robby did an excellent job with my bedroom. I recently bought a house and couldn't get rid of the pet smell from previous residents. Knowledgeable and professional. I recommend this company to anyone looking for services
Marvin did a great job, fast and carpets look great!
Dominique Bailey; Professional and Vey Neat.
Dominique was very polite and professional! He got the job done in a good timely manner!
Dominique showed up on time and was thorough. The carpet is clean.
Dominique was great. Super nice and the floors look so good. Thank you again
Excellent service! Dominque was very professional and polite. He listened to my concerns and tried his best to address them. He was as thorough as possible but fast. I really appreciate him!
Christopher was super professional and did a great job on my carpet. He's a hard working young man that I am super impressed with. I definitely recommend him to anyone that needs their carpet cleaned.
Quick service, well done.
Chris did an amazing job! Very kind and professional!!
Jordan did a great job cleaning our carpets, No issues & was fast and efficient.
Great experience! My technician, Marvin was kind and knowledgeable! Carpet looks great and pet odor is gone! Thank you!!
Jimmy did an awesome job! We had a rug that had water damage with mold and an awful smell. He got here on time, and our carpet looks and smells just like new! 10/10 HIGHLY recommend and we will definitely use safe-dry again in the future!
Jimmy did a great job. My rugs look new again.
Robby was great! I really appreciate him being able to help me out after my dogs made a mess of my room this morning.
Willie was awesome. He was friendly and professional. I showed him all the areas of concern due to my dog. He got every spot clean. The carpet looked brand new after a year of kids and a dog. I would highly recommend him to anyone.
They did a great job and didn't take a long time to do it in! A few spots are a bit wet due to pet stains. But I'm pleased with how it looks!
My dog got sick, all over my carpet, & Marquise got it looking like new again! Very professional, friendly, & fantastic work.
Edward did a wonderful job with my rugs brought back the color.
Dominic was on time and professional. Will definitely use the service again!
Marcus did an excellent job and was very polite and professional
Great job! My carpet looks new!
Price up front and efficient service. Good job
I highly recommend safe-dry carpet cleaning. They fit me into their schedule at the end of the day to help me out with mine. Brian was professional, knowledgeable, and extremely nice/accommodating. We will use this company again in the future. Thank you Brian!
Good company to keep me informed of when the servicemen would be available and on the way. Xavier Harding was helpful and explained the product and service he suggested a deep clean and pet deodorizer to freshen the carpet with our pets. I would refer others to them.
I personally want to think Cam for all that he did today! He not only clean my home, but he also clean one of my rental properties at the last minute!!! Exceptional customer service, and I’ll definitely be utilizing this company again!!!!
Can’t say enough about Brian Kasel with Safe Dry. He did an outstanding job and clearly communicated what he thought was best for our carpet situation. We have a small dog from when he was a puppy and just wanted to get our carpets deep cleaned in the two years we’ve had him. The process was very easy and…
Rafeal was an impressive young man and did awesome work! He was on time, worked efficiently, and had a wonderful attitude. He was able to get grease spots out of carpet that we have not been able to get out! The cost of the cleaning was reasonable, and I would definitely use them again
Skylor didn’t leave until we were completely satisfied. He was very thorough and particular
Kelvin was the absolute best! Very friendly, quick to get to work, and personable. He took his time to make sure I was happy with my carpets and did an amazing job getting stains out!
Joshua was great! Very professional and does great work! Will for sure use this company again! 10/10 Joshua needs a raise!!!!
Great service. Professional and funny guy.
Joshua was a great technician dry cleaning our carpet! Incredibly professional, came early and a quick amazing job done well!
Excellent!
Excellent young man. Great job.
Chris was so professional. He was also very thorough and detailed about the process and what I could expect. I was truly amazed and impressed with the quality and outcome. I will definitely request him again. Job well done!
Chris was very professional. And our carpets look and smell great.
Very thorough going above and beyond moving items as requested.
First of all the scent of the carpet deodorizer, which is chemical-free and eco-friendly, smells like a spa. My carpets look great! Devonta did the Best job & I will be using this company in future.
Darren was on time and very professional. He clearly communicated everything and did an excellent job.
Mark did an excellent job, would have him come again
My carpets had several pet stains and a few large unknown spots in kids rooms and they all came out very nicely.
Thank you very much great service and good job
We have an old dog that has left his mark in all the bedrooms. Carpets came out perfect! Not a single spot left behind! Highly recommend them!
Nice guys, Vonn and Chris did a great job!
Pip did an amazing job he was on time and the service was as amazing as the job well done
We also had a deep cleaning and looks great!
They did a great job removing stains.
Very happy with this company, their technician, Mark, was Excellent
They were great!! They arrived early finished on time and the results was amazing. I have a pet and I had problem areas on my carpets. They removed all stains! My business is definitely locked for my home or commercial property.
Chris was amazing and worked super fast! He was flexible and very accommodating!! Will for sure have him back! Thanks Chris!!!
Fast service and great attitude from staff!
The technician was knowledgeable and assured me that my request could be done and he was able complete the job. I was surprised after a had another company come in and tell me differently. He save me lots of money and time. Thanks!
Maurick came out and was very professional and quick! One of the bedrooms had terrible order from the dog constantly peeing in there and you can’t even smell it anymore! Company was very responsive and also had same day appointments would recommend to anyone!
Josh was very professional and explained his job duties before he began to insure that I was aware of what he was about to do and he did a great job 👏
Both Blake and Nick were great. Easy to deal with professional kind and courteous. Due to vehicle trouble appointment time was missed but I was notified by phone. That was nice I was also notified by phone and text when Nick was headed my way. Nick was knowledgeable and efficient I had 4 rooms and stairs clean the…
After some clarification about the service and price, I feel we got a good product
Josh did a great job. He was polite and professional.
He really did good 👍
Chris was timely and friendly, great service and quick.
Chris was very professional. Very kind!! He did a great job. Would recommend him again and use his services.!
Rick is a very nice professional guy. He really loves his job. Love his positive vibe. Keep up the good work. If I could give you 10 stars I would. Thanks ❤️
CHRIS was fantastic. I called in the morning and he came a few hours later .rug looks fantastic.
The young man was very professional and polite. But I returned the next day at my new house that we got our carpet cleaned at and the pet odor is still there I don’t see anything clean about the carpets either I definitely want my money back
Chriswas amazing and he definitely exercised professional standards.
Brance was great! Very professional and knowledgeable! My house smells fresh and clean again! He cleaned my outdoor furniture cushions as well! Ready for summer! Thanks again! Will definitely call Safe-Dry for future cleaning jobs!
Josh was great! He was on time, polite, and did an amazing job in a quick, but effective way! Definitely would ask for him again.
Chris was absolutely amazing! Professional, efficient and beyond helpful. He did exactly what I needed! Would use absolutely use again!!
Very professional
Willie was great!! Went above and beyond to make sure I was satisfied. Thank you!
Chris was great to work with. He really knows his flooring. His work area was clean, and he gave good comments on next steps.
Josh did a great job with our carpets. At $1/sqft it wasn’t cheap, but the results look great. Would use again.
They were great! Super friendly on the phone and the tech was in person as well. He explained all of the options and wasn’t overly “sales pitchy”. He did a great job and was very efficient! There were a couple of spots he went over multiple times to make sure it was done well!
Great job!
I just want to say I am UBER EXCITED AND HAPPY HOW THIS YOUNG MAN BROUGHT MY CARPET BACK TO LIFE THANK YOU SO MUCH DAMARCO FOR HELPING US OUT WE GREATLY APPRECIATED and to add he let us know everything he was doing the timing process please use them great person and company I give them 100 thumbs up and 10,0000…
Nick was very professional and pleasant.
Horrible service. Confirmed our carpet cleaning twice via text but never showed up. We found the company based on a google search. They scheduled us promptly but never showed up. They kept texting that they were running late and on the way. We waited over three hours and then they wouldn’t return our calls .
Polite , professional same day service . Antonio Furlow was able to remove the stains from my carpet. Thank you
Nick and Anthony did a great job cleaning my couch! So professional and got the job done!!!
Excellent experience with both Nicholas and Rory. Both showed up on time and were extremely knowledgeable about the company and carpet cleaning process. I'm a second time customer. Each experience I've had with technicians and the company has been amazing. I have no reservations. Both Nicholas and Rory did an…
Safe dry was amazing! I had no idea they could get out all the stains from pets and paint! They were timely, kind, professional and affordable. We will definitely use them again
Super friendly and curtuous, got the job done very well. Would definitely hire again.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
