How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORESafe-Dry Carpet Cleaning of Germantown
Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews
Report card
Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Reviews for your job
Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.
Safe-Dry Carpet Cleaning of Germantown for upholstery cleaning
Clear ✕All 110 Google reviews tagged “Upholstery cleaning” · showing 100
Keyvion was outstanding. So professional and really worked hard to remove some very tough stains!
Eric was great! Arrived early. Was efficient yet thorough cleaning our dog hair-infested couch.
Amazing service and customer service by Eric!
Great job and personality
Keyvion Was very prompt and professional . He came back and cleaned a spot after he was done
Super knowledgeable, very friendly and did a great job. With 4 dogs and a cream colored couch, I didn’t expect such great results.
Keyvion was very nice.
Bryan did such a really good job! Would recommend again!!
Keyvion was verynice and explained well
Keyvion
Keyvion was timely, professional and detailed. I would recommend.
It’s was quick and our tech was very kind
Keyvion did an excellent job on our couch cleaning and dining set. Not only was it clean but got out several stubborn stains. Highly recommend!
Keyvion is AWESOME! I highly recommend him and Safe-Dry Carpet Cleaning. Keyvion is punctual and an excellent communicator. He worked hard and made my carpet and couch look brand new! I cannot say enough positive things!
Keyvion
Keyvion did an amazing job! So kind !
Great service !
Great young man who did a great job on the floors and an even better job with the sales of the value of the product and services. Very personable & articulate in his whole presentation.
KP is professional, thoughtful and took time to make certain we were satisfied with the services that were being provided. We are happy with the results and intend to recommend Safe-Dry Carpet Cleaning of Germantown to our neighbors. Thank you again, KP. We will ask for you by name.
Convenient and timely service
Marvin did a fantastic job deep cleaning my rugs and upholstery. He was so professional and very detail-oriented. He is clearly a perfectionist when it comes to his work. He works fast and is extremely thorough. He's also super nice and real easy to be around. I will definitely use Safe-Dry again and request Marvin. Very happy customer.
Robby Vincent was our technician. He arrived promptly, was super polite, and finished the project quickly. Our floors look great and the whole office smells fresh and clean! Highly recommend!
Jordan was respectful, polite, efficient, and his attention to detail resulted in immaculate results. I’d give 10 stars if I could.
Jordan was very kind and patient. Clean my sectional really well. Will be using them at least twice a year for my whote couch. A bit pricey. But my couch is pretty large. Over all it was worth it.
Jordan did a fantastic job deep cleaning couch. Looking forward to seeing the finished product after it dries :)
Dominique arrived on time and was prepared for the job. He was professional and finished in a timely manner.
Dominique always does a great job cleaning my carpet or upholstery. He’s very efficient, detailed and friendly.
Dominique Bailey; Professional and Vey Neat.
Arrived early, which I like very nice young man very respectful works hard. Did a great job. Dominique was the tech
Marvin did great work! couch looks good!
Very friendly! Worked so hard and went above and beyond!
Excellent service! Dominque was very professional and polite. He listened to my concerns and tried his best to address them. He was as thorough as possible but fast. I really appreciate him!
Walter did an amazing job. Carpet and sofa look great, and like new. Both old and new kid and pet stains are gone completely. Great work!
Marvin did a great job cleaning our couch! He was so polite and gave me pointers on how to keep the couch clean!
The guy did a great job on rug and couch. Very thorough.
Robby was absolutely PHENOMENAL :) I was about 5 mins late thinking that the tracker may have been off.. (I am located in Nesbit, MS.) It was not, and he was so nice to wait. My Large Sectional looks brand new... The room that I was most concerned about, doesn't even look like a disgusting 7 year old boy even…
Walter was amazing! Great customer service!
Walter did a great job!
Marvin did a great job cleaning my rug and sofa and chair. Very professional and friendly.
Marvin absolutely saved my couch that had been ruined with pen ink stains. Cannot recommend highly enough!
Dominique was great! Spent time really getting all the stains out. He did a great job and was so professional. Thank you Dominique!!!
He was a very kind and helpful person. He did a great job. I would recommend this service.
Quick service, well done.
Technician showed up on time and did a very thorough job.
Dominique was very professional handle himself very well he was organized and very detailed and did a wonderful job at my home. I will always request him for my service. Great employee and deserves all the raises and benefits your company offers get person to keep on your staff.
Dominique Bailey did an amazing job cleaning our sofa and headoard. Also great customer service!
Jordan was fantastic. He cleaned up my wife’s passenger car seat and our mattress after our cat had peed on it. Pricing is super good and work is done fast! 10/10
Ode was great! First time using safe dry- will use again!
They did a great job and didn't take a long time to do it in! A few spots are a bit wet due to pet stains. But I'm pleased with how it looks!
Chandler was courteous, efficient and explained his services clearly
Dominic was on time and professional. Will definitely use the service again!
I called this business last minute, as another company had cancelled the appointment that I had. They were able to clean our carpets within 2 hours of me calling. I was very impressed with how clean they got our carpets and chair. Ode, our technician, was wonderful.
K.J. Dowdy did a great job. He was very respectful The couch looks & smells great.
Ode was great! He explained the process to us and answered any questions we had. We would definitely use Safe-Dry again and recommend you to others. We are very satisfied. God bless.
Chris was very professional, personable, and did a great job with the cleaning service that was provided. Thank you, Chris! I appreciate your hard work!
Super good deal
Cam did a great job!
Great service and CLEAN couch!
Darren was on time, explained the process, paid attention to details and did an excellent job.
Mr. Mitchell was very professional and courtesy. He was very efficient and completed the job in a timely manner.
Willie was awesome! He did a great job and in a short amount of time. Will absolutely use him again.
Excellent to deal with, their technion did a great job.
Darren was very professional and helped get our furniture that had been sitting in storage back to new. Definitely recommend
Joshua was extremely professional and thorough! I will definitely use this company again in the future and would recommend them!
Joshua was a great technician dry cleaning our carpet! Incredibly professional, came early and a quick amazing job done well!
Pleased. Darren was very professional
Excellent young man. Great job.
First the company is great in setting up for an appointment and communicating if there is any changes to timelines. Deon Maxwell was the young man who came to clean the upholstery of the couch. Polite and professional from start to finish. The cleaning was superb and will recommend this cleaning company anytime a…
Josh arrived early and did an excellent job!!
Very thorough going above and beyond moving items as requested.
Prince was very professional and efficient. Very cordial and friendly
Darren was on time and very professional. He clearly communicated everything and did an excellent job.
Alex Tunstall from Safe and Dry was polite and professional. He took his time and obviously cares about providing an excellent service. We were extremely happy with the outcome and would ask for Alex by name in the future. Great work. Thank you Alex!
Mark did an excellent job, would have him come again
Mark was very professional and thorough. My carpet looks like new.
They were great!! They arrived early finished on time and the results was amazing. I have a pet and I had problem areas on my carpets. They removed all stains! My business is definitely locked for my home or commercial property.
Very happy with the work done by Chris. Explained all details before and after.
Josh P came to clean my upholstery about a week ago and he did an exceptional job on removing the stains from my couches. He was very professional and courteous to all of our needs.
I was very satisfied with Chris! What a wonderful person. Very professional, great job, very happy!
Our hardwood floor was soaking wet. Nothing was put under the mattress while cleaning it.
Tech was professional and courteous . Was able to answer all concerns. Will definitely use services again
Josh was an exceptional professional. He was about his business and very respectful. I will be doing business with this company again. Thanks Josh
Brance was great! Very professional and knowledgeable! My house smells fresh and clean again! He cleaned my outdoor furniture cushions as well! Ready for summer! Thanks again! Will definitely call Safe-Dry for future cleaning jobs!
Thank you so much for removing those pesky stains that I couldn’t get out! Husband and I tried for some time and couldn’t! The employees Josh and Dustin were able to take them out quickly and efficiently. Once again thank you tons for your awesome help! Definitely a repeat customer if I ever need a cleaning again.…
Josh did the five star
Great job!
Nick was very professional and pleasant.
They left the furniture with water marks, buffer marks, and damage. Multiple technicians came out tti dfi the job and none new what that were doing. Took calling the district manager and calling him out for being so unprofessional to hopefully get a refund. Now I'll be it more money to fix their damages.
Gary did a great job really professional and responsi ve. Thanks
Brannigan did a fantastic job with our area rugs, two chairs and couch. Highly recommend this company. Thank you so much!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 242 | $164–$340 |
| Carpet steam cleaning | 232 | $176–$377 |
| Carpet cleaning | 142 | $176–$390 |
| Pet stain & odor removal | 119 | $158–$384 |
| Upholstery cleaning | 110 | $189–$384 |
| Area rug cleaning | 107 | $183–$453 |
| Flooring | 27 | $227–$705 |
| Water damage-related mold removal | 9 | — |
