Analyzing 10,149,35110.1M ReviewsFor 28,76028.8K Experts

Experts Reviews · Company report
Safe-Dry Carpet Cleaning of Germantown logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%94+13.3Replies to reviews 7%98+6.9Craft & service penalty80−2Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE

Safe-Dry Carpet Cleaning of Germantown

Memphis, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #224Position by Experts Score among all companies we track in this category. of 294 carpet cleaning · 4.9★ from 1,932 Google reviews

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Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe-Dry Carpet Cleaning of Germantown is better than 92% of carpet cleaning.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 89% of carpet cleaning.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe-Dry Carpet Cleaning of Germantown is better than 80% of carpet cleaning.A
80
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 94% of carpet cleaning.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe-Dry Carpet Cleaning of Germantown is better than 100% of carpet cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe-Dry Carpet Cleaning of Germantown is better than 98% of carpet cleaning.A
98

Reviews for your job

Customers hired Safe-Dry Carpet Cleaning of Germantown for 8 kinds of job.

Safe-Dry Carpet Cleaning of Germantown for water damage-related mold removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$150–200
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 15

All 9 Google reviews tagged “Water damage-related mold removal”

Edwin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Eric was a very professional employee and cleaned my carpets wonderfully.

Paid $150–200Reasonable pricePet stain & odor removalWater damage-related mold removal
abby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jimmy did an awesome job! We had a rug that had water damage with mold and an awful smell. He got here on time, and our carpet looks and smells just like new! 10/10 HIGHLY recommend and we will definitely use safe-dry again in the future!

Mold remediationPet stain & odor removalArea rug cleaning
Dr6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Chandler did a great job & we highly recommend the service & would use safe-dry again in the future! Chandler answered all of our questions & concerns

Carpet cleaningMold remediationWater damage-related mold removal+ Quality+ Professionalism+ Value
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service; phenomenal customer service.

General carpet cleaningMold inspectionWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
LaShondaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very responsive. The rug is cleaner than I have ever gotten it and I believe the smell is gone. I have not laid it out yet because I just moved but it smells okay. Mark edwards was a very pleasant young man. He carried that heavy rug up to the 3rd floor alone. Thx. Mark Edwards.

Area rug cleaningWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
FredLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Maurick Edwards was and acceptable person good conversation focus on the task at hand let me know everything I needed to know before even starting the work. I am very pleased with his work 👍🏿

Water damage-related mold removal+ Professionalism
Tracy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Chriswas amazing and he definitely exercised professional standards.

Carpet steam cleaningPet stain & odor removalMold inspection+ Responsiveness+ Punctuality+ Quality
Beth1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Carpet cleaningMold remediationWater damage-related mold removal+ Responsiveness+ Punctuality+ Quality
LaPortia4 years ago★★★★★

Rating only, no written review.

Upholstery cleaningWater damage-related mold removal+ Quality

Price

$315+11% vs typical carpet cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 32%Reasonable 59%Overpriced 5%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning242$164–$340
Carpet steam cleaning232$176–$377
Carpet cleaning142$176–$390
Pet stain & odor removal119$158–$384
Upholstery cleaning110$189–$384
Area rug cleaning107$183–$453
Flooring27$227–$705
Water damage-related mold removal9—

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