Personal trainer · Alpharetta, GA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%89+21.6Value 14%79+11.2Replies to reviews 7%100+7.1Craft & service penalty73−2.7Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#65 of 94 personal trainersiPosition by Experts Score among all companies we track in this category. · better than 31%
4.9★★★★★201 Google reviews · 23 photos
98%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Safe Haven Fitness 4.9 out of 5 based on 201 reviews, with the owner responding to 74 percent. Customers describe short, structured full-body workouts led by knowledgeable trainers who provide individualized adjustments for various fitness levels and medical conditions. Recurring themes include a supportive atmosphere, punctuality, and effective communication. However, several low-star reviews criticize aggressive sales tactics, specifically mentioning frequent phone calls after submitting online forms and a focus on financial costs.
Google rating: 4.9 out of 5 from 201 reviews (98% five-star).
Reviews on this page: 201 Google reviews (184 with written comments, 1 with photos).
Owner responses: the business replied to 74% of reviews.
Most recent review: October 19, 2026.
Service: Personal Trainer serving Alpharetta, Georgia.
Data from Google, last updated October 28, 2026.
Score profile vs other personal trainers
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: craft & service.
Safe Haven FitnessPersonal Trainers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safe Haven Fitness: 93/100 on this factor. Category median: 96.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safe Haven Fitness: 89/100 on this factor. Category median: 96.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safe Haven Fitness: 73/100 on this factor. Category median: 99.B
73
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safe Haven Fitness: 79/100 on this factor. Category median: 87.B
79
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safe Haven Fitness: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safe Haven Fitness: 100/100 on this factor. Category median: 72.A
100
Bar = this company · dark tick = category median.
Star ratings
201 Google reviews we collected
4.9of 5
5 stars19798%
4 stars10%
3 stars00%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 184 written reviews
98%praise
Praise16398%
Complaints32%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price619%
Reasonable2271%
Overpriced13%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude7143%
Would recommend4728%
Honesty & trust159%
Quality & results127%
Speed & response106%
Communication85%
Price & value32%
What customers talk about
We read 184 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The facility is welcoming and well-maintained, but what really stands out is the exceptional service and professionalism of the staff.”
“I highly recommend Coach Chris to anyone who is looking for a dedicated, supportive and outstanding personal trainer.”
“In particular, Robert is an outstanding trainer—very personable, professional, knowledgeable, and genuinely encouraging.”
“As a result of this teamwork, there have been great results in a shorter time than I would have imagined.”
“I walked in and was immediately comfortable with the age group and various levels of conditioning.”
“Max listened to me and my needs; and worked with my physical therapist.”
“Age and inertia crept up on me, and I also had a fair number of other health issues, including severe covid resulting in blood clots in my lungs that…”
People customers mention
Max35 reviews
Roswell9 reviews
Chris8 reviews
Andrew8 reviews
Wade5 reviews
Lou5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safe Haven Fitness for 3 kinds of job. Pick one to see what they paid and said.
LynnLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This is a supportive, well managed, and expertly staffed boutique gym and personal coaching experience. Workouts are quick and precise. After six years of being sedentary, I look forward to moving my body again. After three weeks, I feel stronger, more agile, and more energetic. I appreciate the coaching model…
Great pricePersonal training
SamKHarveyLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This gym is amazing- the staff the coaches and the members. It is the first gym training program that I will stick to because it’s a full body workout each session and is 30 minutes. Even someone undisciplined (like myself) can do this and feel stronger and better! ✨ ⭐️
Allan11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I’ve had a great experience at this fitness club. The facility is welcoming and well-maintained, but what really stands out is the exceptional service and professionalism of the staff. In particular, Robert is an outstanding trainer—very personable, professional, knowledgeable, and genuinely encouraging. He makes…
ElyseLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
This is my happy place and I’m so glad THEY found ME. I walked in and was immediately comfortable with the age group and various levels of conditioning. The trainers Chris, Wade, Wes, Alex are very knowledgeable and really care. Wish I had explored this type of of exercise sooner. Some of my aches and pains are…
Not surePersonal training
Jeane12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
At the age of 68, I realized that in order to keep my independence, I had to do something to rebuild muscle loss. Since I have several very complicated medical issues plus damage to my heart, I was concerned that I would never find a place that could relate to me. This is the place ❤️. The evolution of this…
LISA10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I’m having a great time at Safe Haven fitness. I’m seeing good results and the staff is very nice and inspiring
This is a supportive, well managed, and expertly staffed boutique gym and personal coaching experience. Workouts are quick and precise. After six years of being sedentary, I look forward to moving my body again. After three weeks, I feel stronger, more agile, and more energetic. I appreciate the coaching model they use and the positivity they bring to my life!
Price assessment: Great price
Services: Personal training
Response from the owner · a week ago
Thank you for sharing your experience, Lynn! We love hearing that you’re enjoying movement again and already feeling stronger, more agile, and more energetic after just three weeks. Our goal is to make fitness approachable, effective, and sustainable for every member, and it’s great to know the coaching and positive environment are making a difference. We’re excited to continue supporting you on your journey!
SamKHarvey 22Local Guide · 20 reviewsiTotal number of Google reviews SamKHarvey has written across all businesses on Google Maps, not just this one.
This gym is amazing- the staff the coaches and the members. It is the first gym training program that I will stick to because it’s a full body workout each session and is 30 minutes. Even someone undisciplined (like myself) can do this and feel stronger and better! ✨ ⭐️
Price assessment: Reasonable price
Services: Personal training, Nutrition consulting
Response from the owner · a week ago
Thank you so much for the kind words! We’re thrilled to hear that you’ve found a program that works for you and helps you feel stronger and better with each session. Consistency doesn’t have to mean spending hours in the gym, and we’re glad our 30 minute workouts make it easier to build a routine that lasts. We’re grateful to have you as part of the Safe Haven community! ✨
Allan Khalife11 reviewsiTotal number of Google reviews Allan has written across all businesses on Google Maps, not just this one.
I’ve had a great experience at this fitness club. The facility is welcoming and well-maintained, but what really stands out is the exceptional service and professionalism of the staff. In particular, Robert is an outstanding trainer—very personable, professional, knowledgeable, and genuinely encouraging. He makes every workout feel positive and motivating. I highly recommend safe haven fitness.
Response from the owner · a week ago
Thank you for the kind words and recommendation, Allan! We’re glad to hear you’ve had such a great experience at Safe Haven Fitness. Robert takes a lot of pride in helping our members feel supported, confident, and motivated, and we’ll be sure to share your feedback with him. We appreciate you being part of the Safe Haven community!
Elyse PahwaLocal Guide · 15 reviewsiTotal number of Google reviews Elyse has written across all businesses on Google Maps, not just this one.
This is my happy place and I’m so glad THEY found ME. I walked in and was immediately comfortable with the age group and various levels of conditioning. The trainers Chris, Wade, Wes, Alex are very knowledgeable and really care. Wish I had explored this type of of exercise sooner. Some of my aches and pains are gone, such as shoulder pain. I was ready to commit to the Detox , although a little unsure and rebellious, but I’m losing weight and GI symptoms lessened. Thank you owner Max for bringing Safe Haven to Roswell. 😊👍🏻
Price assessment: Not sure
Services: Personal training
Response from the owner · 7 months ago
Thank you so much Elyse! So glad Safe Haven found you too. It's amazing to hear that your shoulder pain is gone and the GI symptoms are improving. Chris, Wade, and Caleb really do put their heart into every session. And we love that you committed to the Detox program, the results speak for themselves.
We're happy you're part of the Safe Haven family. 😊
Jeane Cartwright12 reviewsiTotal number of Google reviews Jeane has written across all businesses on Google Maps, not just this one.
At the age of 68, I realized that in order to keep my independence, I had to do something to rebuild muscle loss. Since I have several very complicated medical issues plus damage to my heart, I was concerned that I would never find a place that could relate to me. This is the place ❤️. The evolution of this program has taken over a decade. You can be totally fine or have health issues… plus the community that I have built in the past two years with the trainers and clients is a plus. So two years in, I feel better ( actually get endorphins now) and I can feel great in sleeveless clothes. Better Body. Better Life.
LISA SCHOBLOHER10 reviewsiTotal number of Google reviews LISA has written across all businesses on Google Maps, not just this one.
I’m having a great time at Safe Haven fitness. I’m seeing good results and the staff is very nice and inspiring
Response from the owner · 5 months ago
Thank you, Lisa! Great to hear you're seeing results and enjoying the experience. Having a supportive team around you makes all the difference, and we're glad the staff is keeping you motivated. Keep up the great work!
BJPLocal Guide · 25 reviewsiTotal number of Google reviews BJP has written across all businesses on Google Maps, not just this one.
I just finished my 9th month at Safe Haven Fitness. I haven't felt this strong and physically capable in the last 20 years. It's amazing how much difference three ~20-25 minute strength training workouts combined with nutritional coaching can make. Thursday evening workouts with Coach Wes are the best, he industries me to work hard at every workout!
Price assessment: Reasonable price
Services: Personal training, Nutrition consulting
Response from the owner · 7 months ago
Thank you for the kind words! You nailed it, Safe Haven was built for exactly that. A place where anyone 50+ can feel comfortable and get stronger without the intimidation of a big gym.
Our trainers take pride in knowing every client by name and making sure everyone moves safely. Glad you're loving the classes and the small group setup!
Cinda Stamey1 reviewiTotal number of Google reviews Cinda has written across all businesses on Google Maps, not just this one.
The trainers are awesome and very knowledgeable. It’s a fun, friendly environment and you get a great workout!
Response from the owner · a month ago
Thank you for your amazing review, Cinda! We're happy to hear that our team has been able to give a fun and friendly environment for you to achieve your God-given potential through fitness and wellness!
laura schafer9 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
NO TIME WASTED! In & out- full body workout- a coach demonstrates all of the exercises- they time each session- they make sure you have good form! If you have back, knee, shoulder, etc. issues, they give you an alternate exercise. It's community, support with nutrition, and so much more!
My balance,coordination, & strength have improved significantly! My arms & legs are more toned! These coaches are so positive and knowledgeable- they know you by name! Thank you for making my health journey enjoyable!!!
Price assessment: Reasonable price
Services: Personal training
Response from the owner · 5 months ago
Thank you so much for the amazing review, Ana! We’re so happy to hear how much your balance, coordination, strength, and overall confidence have improved since starting with us 💪
Our goal is always to make workouts efficient, supportive, and personalized whether that means coaching proper form, modifying exercises around injuries, or simply creating a positive environment where everyone feels encouraged. Hearing that you feel known, supported, and actually enjoy your health journey means the world to us.
We’re proud of all the hard work you’ve put in and can’t wait to continue cheering you on! 🙌
