Analyzing 8,574,1878.6M ReviewsFor 24,34024.3K Experts
Customers frequently praise the company for punctual, professional installation services where technicians clearly explain system features and fees. Recurring themes highlight the staff's patience, knowledge of equipment, and willingness to answer questions thoroughly. However, some low-star reviews cite issues with deceptive sales practices, unexpected equipment costs, and difficulties canceling contracts due to high penalty fees.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,051 Google reviews we collected
Phrases our text analysis found in 671 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 671 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Service tech for new install was knowledgeable, friendly, and quick.”
“Troy did a great job installing my system and explaining everything to me.”
“They have very poor service do not sign a contract with them.”
“The gentleman was a real hard worker he stayed till he got the job done and explained everything he done a great job”
“I highly recommend Safestreets Security for quick and prompt service.”
“Would definitely recommend them for any setup you need.”
“If it was up to me, they wouldn’t have received one star, to all my military friends and friends stay away from ADT and safe street or you will be railroad.”
“Not only do they have superior knowledge, they make you feel so at ease and offer wonderful services at reasonable prices.”
“I was told I would be getting 2 cameras for the price I was quoted but that’s not true I would have to pay extra for those”
“What I liked about the Company Safe Streets is they were upfront about their fees and got me scheduled within a couple of days.”
“They lied about the 100 dollars first time sign up Visa card.”
praise complaint · found by our text analysis, Google review wording unchanged.
Troy did a great job installing my system and explaining everything to me. He was very professional.
Tech didn’t have a clue what he was hooking up. It was low voltage and he hooked up two units to 120v, needless to say he burned them up. He cut a hole in my wall when the unit needed to be plugged into a receptacle.
The gentleman was a real hard worker he stayed till he got the job done and explained everything he done a great job
Jashawn and Joseph did a great job. They went the extra mile to answer questions, teach me how to use the system, and even took their shoes off inside. I highly recommend them!
Service tech for new install was knowledgeable, friendly, and quick. Very clear and concise when explaining fees, options, and equipment. Would recommend consulting them for home security!
Drake was very friendly and helpful with everything today. He went above and beyond his job to make sure we were satisfied.
4.9 ★★★★★ 1,051 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Patient was kind and professional! He knew his job well.
Troy did a great job installing my system and explaining everything to me. He was very professional.
Tech didn’t have a clue what he was hooking up. It was low voltage and he hooked up two units to 120v, needless to say he burned them up. He cut a hole in my wall when the unit needed to be plugged into a receptacle.
They did a great job!
The gentleman was a real hard worker he stayed till he got the job done and explained everything he done a great job
Glad to hear the tech stayed until the job was done and walked you through everything, Dale. We appreciate the five stars. If you ever wonder how much does security system maintenance cost, just let us know.
Great experience
Thanks for the five stars, Tonie. Happy to hear the experience was great and that our team got the install right for you.
Jashawn and Joseph did a great job. They went the extra mile to answer questions, teach me how to use the system, and even took their shoes off inside. I highly recommend them!
Service tech for new install was knowledgeable, friendly, and quick. Very clear and concise when explaining fees, options, and equipment. Would recommend consulting them for home security!
Drake was very friendly and helpful with everything today. He went above and beyond his job to make sure we were satisfied.
Very good install
Thanks for the five stars, Susan. I’m glad the install met your expectations. Our team works to keep the process smooth, and it’s good to hear it showed up that way.
Analyzing 8,574,1878.6M ReviewsFor 24,34024.3K Experts
