Air duct cleaning service · Troy, MI · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%76+5.4Craft & service penalty98−0.2Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 28 air duct cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 44%
4.9★★★★★3,472 Google reviews · 23 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
81%reviews answered by the owner
$680typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Safety King Air Duct Cleaning 4.9 out of 5 based on 3,472 reviews. Customers frequently praise the technicians for punctuality, thorough explanations of the process, and the provision of before-and-after photos. Common services include HVAC duct cleaning, dryer vent maintenance, and air sealing. While most feedback is positive, some low-star reviews cite issues with post-service dust, incomplete repairs, and perceived high pricing for additional treatments.
Google rating: 4.9 out of 5 from 3,472 reviews (96% five-star).
Reviews on this page: 3,472 Google reviews (2,616 with written comments, 24 with photos).
Owner responses: the business replied to 81% of reviews.
Most recent review: October 24, 2026.
Service: Air Duct Cleaning Service serving Troy, Michigan.
Data from Google, last updated October 26, 2026.
Score profile vs other air duct cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyAir Duct Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Safety King Air Duct Cleaning: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Safety King Air Duct Cleaning: 91/100 on this factor. Category median: 91.A
91
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Safety King Air Duct Cleaning: 98/100 on this factor. Category median: 99.A
98
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Safety King Air Duct Cleaning: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Safety King Air Duct Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Safety King Air Duct Cleaning: 76/100 on this factor. Category median: 91.B
76
Bar = this company · dark tick = category median.
Star ratings
3,472 Google reviews we collected
4.9of 5
5 stars3,33096%
4 stars993%
3 stars100%
2 stars60%
1 star271%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise5,64399%
Complaints431%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price7419%
Reasonable27171%
Overpriced62%
Not sure318%
$680+58% vs typical air duct cleaning services
Middle half of what 346 customers paid ($567–$830) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,74731%
Quality & results1,28023%
Would recommend81314%
Communication80414%
Speed & response75013%
Price & value1803%
Honesty & trust1122%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Maxwell D and Jason D arrived on time, completed the requested work efficiently and professionally.”
“I commented on the130 psi compressor, he then became quite disrespectful, telling me that I'm an idiot, abs should leave the work to professionals.”
“Maxwell and Jeremy did a thorough job of cleaning the air ducts.”
“I would not recommend Safety King to anyone based on their poor service, refusal to take accountability, and dismissive attitude toward customer concerns.”
“I WOULD DEFINITELY RECOMMEND SAFETY KING FOR ALL YOUR DUCT CLEANING NEEDS & ABSOLUTELY/PLEASE RECOMMEND ROB & AYDEN.”
“His response left a very bad impression, and I can’t recommend this company based on how the owner handled the situation.”
“They explained everything clearly and when finished cleaned up nicely.”
“I reached out multiple times requesting only a partial refund, providing written documentation to support my claim, but I was ignored for weeks.”
“Rick and Blake couldn’t have been more friendly, professional, efficient and knowledgeable when dealing with them.”
“Even though they arrived within the expected time frame, the office still kept me updated when they were slightly delayed.”
“Price was fair so we will definitely use Safety King and hopefully Rick’s services again.”
“There as so many shady businesses that make these claims and either overcharge and/ or don't perform what they say they have done.”
“THEY WERE EXTREMELY PROFESSIONAL, PROMPT, COURTEOUS, HONEST, POLITE, VERY FRIENDLY, & ALSO CALLED WHEN THEY WERE ON THERE WAY.”
“I'm under the suspicion that these outfits are a total scam.”
People customers mention
Tony118 reviews
Brandon79 reviews
Ryan44 reviews
Rick43 reviews
Jason41 reviews
Vern39 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Safety King Air Duct Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Nicholas7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★
Brandon and Ayden came out and cleaned our ducts. They turned every picture, every painting, and every clock upside down in our home. That is intimidating and scary. When my wife asked them if they did it they denied it, but they were the only people in the house that day other than us. That's not cool, and not…
Paid $1,000–1,200HVAC system maintenanceA/C system maintenance
sue1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
The team that did my air ducts were wonderful. They explained everything clearly and when finished cleaned up nicely.
K.11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Clean, Courteous & simply the best.
But: I did not receive the sheet that shows air-flow before & after - can I still get that ?
Paid $600–800Reasonable priceHVAC system maintenance
PatrickLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Honest and thorough work done. Never pressured to buy additional services. Explained everything carefully and detailed report at completion of work. Highly recommend Safety King!
Wilhelmina8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Aiden L and Dylan K they both were awesome. They explain everything what they going to do. They were professional, patient, and they listen. KUDOS to Alden and Dylan...Thank you so much😊
Paid $600–800Reasonable priceHVAC system maintenance
Cherie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Maxwell and Jeremy did a thorough job of cleaning the air ducts. Maxwell went above and beyond as I am a first time homeowner and I didn’t have hot water. Maxwell checked the pilot light and help me light the water heater. The exhaust fan in the bathroom was disgusting and Maxwell offered to clean it, for a price…
Paid $800–1,000Reasonable priceHVAC system maintenance
Brandon and Ayden came out and cleaned our ducts. They turned every picture, every painting, and every clock upside down in our home. That is intimidating and scary. When my wife asked them if they did it they denied it, but they were the only people in the house that day other than us. That's not cool, and not funny. We have a large home and they turned 20+ paintings and 5 clocks upside down.
Price: $1,000–1,200
Services: HVAC system maintenance, A/C system maintenance
sue ruppart1 reviewiTotal number of Google reviews sue has written across all businesses on Google Maps, not just this one.
Maxwell D and Jason D arrived on time, completed the requested work efficiently and professionally. They explained the process from beginning to end that included pictures and recommendations for care and maintenance AND they cleaned up everything!! OUTSTANDING!! Would highly recommend to anyone interested
Services: HVAC duct & vent cleaning
K. S. Woody11 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
Honest and thorough work done. Never pressured to buy additional services. Explained everything carefully and detailed report at completion of work. Highly recommend Safety King!
Price assessment: Reasonable price
Price: $800–1,000
Services: HVAC duct & vent cleaning
Jeffery Williams4 reviewsiTotal number of Google reviews Jeffery has written across all businesses on Google Maps, not just this one.
Aiden L and Dylan K they both were awesome. They explain everything what they going to do. They were professional, patient, and they listen. KUDOS to Alden and Dylan...Thank you so much😊
Price assessment: Reasonable price
Price: $600–800
Services: HVAC system maintenance
Cherie Welch2 reviewsiTotal number of Google reviews Cherie has written across all businesses on Google Maps, not just this one.
Maxwell and Jeremy did a thorough job of cleaning the air ducts. Maxwell went above and beyond as I am a first time homeowner and I didn’t have hot water. Maxwell checked the pilot light and help me light the water heater. The exhaust fan in the bathroom was disgusting and Maxwell offered to clean it, for a price of course but I couldn’t be happier with the service provided.
Price assessment: Reasonable price
Price: $800–1,000
Services: HVAC system maintenance
Brenda TuttleLocal Guide · 22 reviewsiTotal number of Google reviews Brenda has written across all businesses on Google Maps, not just this one.
Rick and Blake couldn’t have been more friendly, professional, efficient and knowledgeable when dealing with them. This is our first time using them and it won’t be the last. Highly recommend!
Price assessment: Reasonable price
Price: $200–400
Services: Service not listed
Patricia EvangelistiLocal Guide · 10 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
The two techs were very knowledgeable and thorough in explaining the procedures, before and after, and what to expect when they were done. And the results were better than what I had expected. They explained, did the job, cleaned up, explained again with pictures. I was more than pleased and my house smells great. Thank you for great service.
