Analyzing 9,273,0349.3M ReviewsFor 26,40326.4K Experts

Experts Reviews · Company report
Salem Exhaust & Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%39+2.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE

Salem Exhaust & Automotive

Salem, OR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #290Position by Experts Score among all companies we track in this category. of 707 auto repair shops · 4.9★ from 371 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salem Exhaust & Automotive is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salem Exhaust & Automotive is better than 87% of auto repair shops.A
87
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salem Exhaust & Automotive is better than 100% of auto repair shops.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salem Exhaust & Automotive is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salem Exhaust & Automotive is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salem Exhaust & Automotive is better than 39% of auto repair shops.D
39

Reviews for your job

Customers hired Salem Exhaust & Automotive for 5 kinds of job.

Salem Exhaust & Automotive for exhaust

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Exhaust”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 231
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Exhaust” · showing 20

toddLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great repair shop

Reasonable priceExhaust
ChrisLocal Guide · 334 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

GREAT!!!! These folks specialize in mufflers and exhausts and they do it right!!! Super easy to work with and honest - what more could you want?

Great priceExhaust
CPRLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fast and did a great job, they even found a dangerous problem and fixed it for free.

Great priceExhaust
My6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Wasn't for sure exactly what I was looking for but called multiple entities before making a decision to go with Salem Exhaust. Jason spoke professionally and unlike other shops didn't try milking me for all they could get. Jason advised of multiple options but advised a specific option would give me what I was…

Great priceExhaust
ReeceLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very friendly staff and got my axel back done faster than I thought and looks awesome will be going back if I need more work.

Customer photo from Reece's review
Reasonable priceExhaust
Jacob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Excellent service. Called in the morning for muffler replacement, dropped off later that day, and job was done next day. Highly recommend

Great priceExhaust
Josh1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Wasn’t sure what I wanted to do with my exhaust but I wanted a deeper sound and not excessively loud. Jason was able to schedule me in for appointment and got my car on a lift and gave me many options. Love how it turned out!

Reasonable priceExhaust
RachaelLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

This shop really amazed me with their quickness in getting it done, their price, and the friendly service, everything was really great, the process was very simple and the price was a steal. I am super happy I came here to Jason's shop. They have the best customer service and the will treat you like your family. I…

Great priceExhaust
MarkLocal Guide · 144 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Thank you Jason for your knowledge and being extremely fair! I appreciate your time!!

Exhaust
AndrewLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Top quality service at a fair price. Honest mechanics that will give you all of the information above and beyond without trying to upsell you on work you don't need. My new go-to.

Reasonable priceExhaustGeneral repairs & maintenanceAuto engine diagnostic
Christopher2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Came in and they got to work almost instantly. Great service, great people, and excellent quality. Overall, I loved the job they did on my muffler delete!

Great priceExhaust
BrianLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason was very accommodating. Made room in his schedule same day to look at my exhaust system and recommend a fix. Was there maybe an hour at most. He was able to identify some opportunities the previous fabricators didn't take advantage of. He identified a simple and cost effective solution. Solid work - great…

Great priceExhaustGeneral repairs & maintenance
RTLLLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jason is honest and knows what he's doing. I'm impressed with the work he did on my old Jaguar. High quality, fair prices, and nice guy running the place. Can't ask for more than that. Shop and waiting area super clean, too. I recommend Salem Exhaust without reservation. Update: Have used Salem Exhaust a couple…

Exhaust
Jared7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Have done business here a few times now. Jason is a stand up guy and honest to do business with. They are my go-to exhaust shop from here on out. 100% recommend.

Exhaust
Steven348 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Fast and affordable

Exhaust
DavidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I have used Salem Exhaust over the years for several projects. Jason and his crew have been courteous and helpful. Labor costs and materials have been more than fair. Recently while getting some tube bent Jason said he has invested in a new refrigerant recovery system for R134A. It is still the standard on vehicles…

ExhaustSteering & suspension repair
NicoleLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amazing service! Got me in quick. My exhaust had been rattling and making noises, they said it was a simple weld and did not charge me. HIGHLY RECOMMEND! Thank you Salem exhaust!

Exhaust
Valentin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jason, you’re the man I recommend this to anyone that needs anything done to their car I got a resonator delete on my 2023 Toyota Camry Trd took less than 30 minutes. Did an amazing job. Sounds amazing. Thanks again.

Exhaust
KennethLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Phenomenal service excellent work... thanks for getting me in and out so fast and doing the job right

Exhaust
RobinLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Walked into the store explained what I needed 10 minutes later I walked out with exactly what I needed and they beat everybody's price in town great people great service

Exhaust

Show more exhaust reviews (28 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 57%Reasonable 43%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Exhaust48—
Auto engine diagnostic6—
General repairs & maintenance5—
Steering & suspension repair2—
Oil change2—

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