todd allenLocal Guide · 70 reviewsTotal number of Google reviews todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat repair shop
- Price assessment: Reasonable price
- Services: Exhaust
Salem Exhaust & Automotive
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%39+2.8Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#290 of 707 auto repair shopsPosition by Experts Score among all companies we track in this category. · better than 59%
4.9 ★★★★★ 371 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
1%reviews answered by the owner
Oct 2026latest review
Salem Exhaust & Automotive at a glance
Customers frequently praise the shop for fair pricing, honest communication, and fast turnaround times on exhaust and muffler services. Reviews highlight that staff often provide multiple options without upselling, sometimes identifying and fixing issues at no cost. However, lower-rated feedback cites difficulties with parts availability, long wait times for appointments, and instances of rude customer service interactions.
- Google rating: 4.9 out of 5 from 371 reviews (97% five-star).
- Reviews on this page: 371 Google reviews (307 with written comments, 11 with photos).
- Owner responses: the business replied to 1% of reviews.
- Most recent review: October 2, 2026.
- Service: Auto Repair Shop serving Salem, Oregon.
Data from Google, last updated November 8, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salem Exhaust & Automotive: 92/100 on this factor. Category median: 87.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salem Exhaust & Automotive: 87/100 on this factor. Category median: 85.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salem Exhaust & Automotive: 100/100 on this factor. Category median: 99.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salem Exhaust & Automotive: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salem Exhaust & Automotive: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salem Exhaust & Automotive: 39/100 on this factor. Category median: 57.D
39
Bar = this company · dark tick = category median.
Star ratings
371 Google reviews we collected
- 5 stars35997%
- 4 stars82%
- 3 stars10%
- 2 stars10%
- 1 star21%
Praise vs complaints
Phrases our text analysis found in 307 written reviews
- Praise61198%
- Complaints112%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price857%
- Reasonable643%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Price & value13922%
- Quality & results12119%
- Staff & attitude11518%
- Speed & response7412%
- Would recommend7312%
- Honesty & trust6611%
- Communication345%
What customers talk about
We read 307 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Thank you Jason for your knowledge and being extremely fair!”
“Anyways, I hesitated to take it into a shop because others mentioned it had to be welded and it would be a little pricey.”
“Fast and did a great job, they even found a dangerous problem and fixed it for free.”
“…ng good becasuse it cant self tune with huge exhaust leaks and sound terrible also.…”
“It's so nice to have a mechanic that I can trust to fix this things I can't.”
“It's always nice to be patronized by a business owner that does poor work then wants to charge more to fix it while being condescending to me at the same time.”
“Called in the morning for muffler replacement, dropped off later that day, and job was done next day.”
“All together a truly 10/10 experience and the pricing was incredibly reasonable and fair.”
“Super easy to work with and honest - what more could you want?”
“So I took the truck back and the team listened to me, took a test drive with me and fixed the issue very promptly with no complaints.”
People customers mention
- Jason 82 reviews
- Carter 8 reviews
- James 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salem Exhaust & Automotive for 5 kinds of job. Pick one to see what they paid and said.
Recent reviews
TimLocal Guide · 129 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
They really look after you and think out of the box before replacing expensive parts.
Reasonable priceAuto engine diagnostic
ChrisLocal Guide · 334 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
GREAT!!!! These folks specialize in mufflers and exhausts and they do it right!!! Super easy to work with and honest - what more could you want?
Great priceExhaust
ShannonLocal Guide · 240 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
So far got an estimate. Straight forward people. Not pushy. I witnessed the interaction with another customer. I was way impressed with the honesty with myself and the other customer.
ColinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brought my vehicle in twice in about 9 years. This place takes very good care of their customers, and goes above and beyond for them. It's so nice to have a mechanic that I can trust to fix this things I can't. Great job and thank you
CPRLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Fast and did a great job, they even found a dangerous problem and fixed it for free.
Great priceExhaust
My6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Wasn't for sure exactly what I was looking for but called multiple entities before making a decision to go with Salem Exhaust. Jason spoke professionally and unlike other shops didn't try milking me for all they could get. Jason advised of multiple options but advised a specific option would give me what I was…
Great priceExhaust
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Exhaust | 48 | — |
| Auto engine diagnostic | 6 | — |
| General repairs & maintenance | 5 | — |
| Steering & suspension repair | 2 | — |
| Oil change | 2 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 371 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tim ObendorfLocal Guide · 129 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey really look after you and think out of the box before replacing expensive parts.
- Price assessment: Reasonable price
- Services: Auto engine diagnostic
Chris ShultzLocal Guide · 334 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGREAT!!!! These folks specialize in mufflers and exhausts and they do it right!!! Super easy to work with and honest - what more could you want?
- Price assessment: Great price
- Services: Exhaust
Shannon KrohnLocal Guide · 240 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo far got an estimate. Straight forward people. Not pushy. I witnessed the interaction with another customer. I was way impressed with the honesty with myself and the other customer.
Colin PheisterLocal Guide · 16 reviewsTotal number of Google reviews Colin has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBrought my vehicle in twice in about 9 years. This place takes very good care of their customers, and goes above and beyond for them. It's so nice to have a mechanic that I can trust to fix this things I can't. Great job and thank you
CPR “PuertoRico”Local Guide · 59 reviewsTotal number of Google reviews CPR has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFast and did a great job, they even found a dangerous problem and fixed it for free.
- Price assessment: Great price
- Services: Exhaust
My 2-Cents6 reviewsTotal number of Google reviews My has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWasn't for sure exactly what I was looking for but called multiple entities before making a decision to go with Salem Exhaust. Jason spoke professionally and unlike other shops didn't try milking me for all they could get. Jason advised of multiple options but advised a specific option would give me what I was looking for & if not we'd could always go with plan B. Went with what Jason suggested and as advised was thoroughly happy with the finished product at less of a cost. Do not think I'll need to add another option but the way I was treated & getting what I desired at fraction of other's quotes. SALEM EXHAUST has any of me & my families exhaust business going forward & suggests other's use them! True post, no BS! ✅️💯😇👍
- Price assessment: Great price
- Services: Exhaust
Reece WilliamsLocal Guide · 23 reviewsTotal number of Google reviews Reece has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery friendly staff and got my axel back done faster than I thought and looks awesome will be going back if I need more work.
- Price assessment: Reasonable price
- Services: Exhaust
Jacob Rice4 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service. Called in the morning for muffler replacement, dropped off later that day, and job was done next day. Highly recommend
- Price assessment: Great price
- Services: Exhaust
Josh Garcia1 reviewTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWasn’t sure what I wanted to do with my exhaust but I wanted a deeper sound and not excessively loud. Jason was able to schedule me in for appointment and got my car on a lift and gave me many options. Love how it turned out!
- Price assessment: Reasonable price
- Services: Exhaust
Business details
- Address: 3606 Brooks Ave NE, Keizer, OR 97303
- Phone: (971) 506-8636
- Website: salemexhaust.com
- Service area: Salem, OR