Fence contractor · Salem, OR · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%69+37.6Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%33+2.3Craft & service penalty2−9.8Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.60SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 43 gate installationiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★33 Google reviews · 20 photos
88%five-star reviews
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Most reviewers highlight professional craftsmanship, punctuality, and responsive communication for fence installation and repair projects. Several customers noted competitive pricing and quick scheduling compared to other local contractors. However, low-star reviews criticize missed appointments without prior notice and express confusion over a website disclaimer stating the business is a lead generator rather than a direct service provider.
Google rating: 4.6 out of 5 from 33 reviews (88% five-star).
Reviews on this page: 33 Google reviews (31 with written comments).
Owner responses: the business replied to 6% of reviews.
Most recent review: May 19, 2024.
Service: Gate Installation Service serving Salem, Oregon.
Data from Google, last updated November 13, 2026.
Score profile vs other gate installation
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: craft & service.
Salem Fence CompanyGate Installation median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salem Fence Company: 69/100 on this factor. Category median: 90.B
69
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salem Fence Company: 65/100 on this factor. Category median: 87.B
65
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salem Fence Company: 2/100 on this factor. Category median: 97.F
2
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salem Fence Company: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salem Fence Company: 33/100 on this factor. Category median: 75.D
33
Bar = this company · dark tick = category median.
Star ratings
33 Google reviews we collected
4.6of 5
5 stars2988%
4 stars13%
3 stars00%
2 stars00%
1 star39%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
95%praise
Praise5495%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1119%
Would recommend1119%
Speed & response916%
Price & value814%
Honesty & trust814%
Quality & results59%
Communication59%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So professional and did exactly what I asked them for.”
“Genuinely helped me out 5 star’s totally recommend.”
“The workers were great and immediately fixed the problem.”
“They have us a very competitive price for 140ft of chain link and 2 gates.”
“I had an appointment at 430 for someone to come to my house and get me a quote on either fixing or replacing one side of my fence and nobody showed.”
“They were honest the whole way through and tried their best to save me money on the project.”
“Very helpful with explanation and great work ethic!”
“Super easy to communicate with which is hard when finding a local fence contractor.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salem Fence Company for 3 kinds of job. Pick one to see what they paid and said.
Sara12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
These guys were terrific. They built a brand new fence on my property. I am so pleased I called them. So professional and did exactly what I asked them for. Craftsmanship was amazing.
richard1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Johnathan and David did supurb repair on my chainlink fence - no sign of the splice in connecting new with existing fence. personable, friendy and informative.
Natty1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
They did a right job with the website I needed for my team. Great service! Would recommend.
Jacob7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
These guys helped me out tremendously!
Couldn’t be happier with the fence we got. Speedy and great customer service.
I would highly recommend!
Brandon9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I had a great interaction with the owner. The are team is all nice people. I am looking to get a quote from them shortly here. The reviews online is what made me contact Salem Fence Company first before any others. Hoping to do business with them long term. Their work speaks for itself
+ Responsiveness+ Punctuality+ Quality
Nitin11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
We loved the work from Salem Fence Company. They have us a very competitive price for 140ft of chain link and 2 gates. The workmanship is amazing!!! Highly recommend
These guys were terrific. They built a brand new fence on my property. I am so pleased I called them. So professional and did exactly what I asked them for. Craftsmanship was amazing.
Response from the owner · 2 years ago
Hi Sara,
It was a pleasure to work on your fence project. We are very pleased that you are happy with the results. If you have any issues or have another project, don't hesitate to reach out
Thank you
richard berryman1 reviewiTotal number of Google reviews richard has written across all businesses on Google Maps, not just this one.
Johnathan and David did supurb repair on my chainlink fence - no sign of the splice in connecting new with existing fence. personable, friendy and informative.
Natty Light1 reviewiTotal number of Google reviews Natty has written across all businesses on Google Maps, not just this one.
I had a great interaction with the owner. The are team is all nice people. I am looking to get a quote from them shortly here. The reviews online is what made me contact Salem Fence Company first before any others. Hoping to do business with them long term. Their work speaks for itself
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Nitin Gourinani11 reviewsiTotal number of Google reviews Nitin has written across all businesses on Google Maps, not just this one.
We loved the work from Salem Fence Company. They have us a very competitive price for 140ft of chain link and 2 gates. The workmanship is amazing!!! Highly recommend
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Roy Freedman8 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
This company was fantastic to deal with. Super easy to communicate with which is hard when finding a local fence contractor. I'm very satisfied with the work and will surely use them again in the future! The fence looks great!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Michaela Terner1 reviewiTotal number of Google reviews Michaela has written across all businesses on Google Maps, not just this one.
I was super impressed with the quality I received from David at Salem Fence Company. They were honest the whole way through and tried their best to save me money on the project. The wood fence looks great and I would hire again!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Max Ralston2 reviewsiTotal number of Google reviews Max has written across all businesses on Google Maps, not just this one.
