iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%66+4.7Craft & service penalty86−1.4Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 58 beauty salonsiPosition by Experts Score among all companies we track in this category. · better than 65%
4.8★★★★★689 Google reviews · 23 photos
93%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
64%reviews answered by the owner
$86typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Salon Azure & Spa Knoxville 4.8 out of 5 based on 689 reviews, with the owner responding to 64% of them. Clients frequently praise the friendly atmosphere, punctuality, and clear communication regarding hair services like cuts, color, and styling. Positive feedback often highlights reasonable pricing and the use of Aveda products. However, some lower-rated reviews criticize specific instances of staff rudeness, unmet expectations for hair color results, and perceived price inconsistencies for services like perms.
Google rating: 4.8 out of 5 from 689 reviews (93% five-star).
Reviews on this page: 689 Google reviews (540 with written comments, 43 with photos).
Owner responses: the business replied to 64% of reviews.
Most recent review: October 24, 2026.
Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Salon Azure & Spa KnoxvilleBeauty Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Azure & Spa Knoxville: 88/100 on this factor. Category median: 83.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Azure & Spa Knoxville: 80/100 on this factor. Category median: 80.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Azure & Spa Knoxville: 86/100 on this factor. Category median: 95.A
86
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Azure & Spa Knoxville: 100/100 on this factor. Category median: 87.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Azure & Spa Knoxville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Azure & Spa Knoxville: 66/100 on this factor. Category median: 45.B
66
Bar = this company · dark tick = category median.
Star ratings
689 Google reviews we collected
4.8of 5
5 stars64493%
4 stars152%
3 stars20%
2 stars81%
1 star203%
Praise vs complaints
Phrases our text analysis found in 540 written reviews
94%praise
Praise55094%
Complaints356%
Price
What customers reported paying
$86+6% vs typical beauty salons
Middle half of what 253 customers paid ($58–$153) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude20235%
Quality & results16328%
Would recommend9516%
Communication386%
Speed & response315%
Honesty & trust305%
Price & value264%
What customers talk about
We read 540 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Whether you’re a talker or just want to relax, Ciarra was accommodating, kind and just a joy to be around.”
“Staff is rude, a girl named Izzy in particular had the worst attitude.”
“Sydney always does a great job with my curly/wavy hair.”
“Despite that, my hair turned out orange and badly damaged.”
“I would highly recommend her services to anybody wanting a low maintenance daily routine!”
“If you have East Asian hair texture I unfortunately would not recommend.”
“…me on what I wanted, showing picture examples of what I was trying to communicate.…”
“They were kind and had excellent service quick time and gave me exactly what I asked for.”
“Honestly the best salon I’ve been to in my thirteen years in Knoxville.”
“…at I ended up paying (it was about $100 more than quoted) but it was worth every penny to be done right with Aveda products and experienced stylist.…”
“This place is not worth it.”
People customers mention
Ebony26 reviews
Sydney15 reviews
Jared11 reviews
Aveda10 reviews
Krista10 reviews
Amy10 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Azure & Spa Knoxville for 8 kinds of job. Pick one to see what they paid and said.
Micah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Alexa slayed my hair. Exactly what I wanted cut and color wise. And she was great to talk to and she hit every note she sang along to the playlist. Beautiful soul and a great hair stylist. Al the other staff was also so kind and gassed me up the whole time
Paid $200+Haircut
CoraLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Sydney always does a great job with my curly/wavy hair. I especially appreciated her skill this summer because the way she cut it made it way less poofy than it normally gets when it's humid. The salon itself is also nice and I love that they use Aveda products.
Paid $40–60Skin treatmentsHaircut
Patricia11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Maria was wonderful, as soon as I walked in, she was ready for me and guided me through every step of the process. I loved the final result and truly enjoyed my time there.
Paid $40–60Haircut
MadalynLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Margaret was so great!! Loved the cut and style! Everyone was very nice, will definitely be back :)
Paid $40–60Haircut
Sophie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Everyone here has been very kind and welcoming, and Ciarra is fantastic and always does my color beautifully! The price is very reasonable for the service and time you’re given.
Paid $160–180Balayage
Sam5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jaida was my stylist and did an excellent job! Got a short layered cut and I absolutely adore it. My stylist was really mindful about listening to what I wanted and I left super happy with my experience!
Ciarra was my stylist for the caramel highlights and she made sure to check with me on what I wanted, showing picture examples of what I was trying to communicate. I’m glad she helped me narrow down the partial highlight look I was going for! I have thick, wavy Polynesian hair so the entire treatment from start to flat iron and curl finish was 3.5 hours. Given the amount of product that was needed the amount I was quoted on the phone was close but not quite what I ended up paying (it was about $100 more than quoted) but it was worth every penny to be done right with Aveda products and experienced stylist.
She is incredibly talented at what she does and gave every step the time it needed so my hair stayed strong and healthy. At the end my hair was gorgeous, silky, the exact caramel and brightness I wanted (some strands around the face I wanted brighter than the rest and Ciarra did that exactly right), and looked even better in the sun when I walked out the door.
Whether you’re a talker or just want to relax, Ciarra was accommodating, kind and just a joy to be around. The rest of the front of house staff was kind and considerate too. I’ll be back regularly for my highlights going forward!
Price: $200+
Services: Balayage
Atmosphere: Energetic, Modern
Maintenance: Well-kept
Micah Love2 reviewsiTotal number of Google reviews Micah has written across all businesses on Google Maps, not just this one.
Alexa slayed my hair. Exactly what I wanted cut and color wise. And she was great to talk to and she hit every note she sang along to the playlist. Beautiful soul and a great hair stylist. Al the other staff was also so kind and gassed me up the whole time
Price: $200+
Services: Haircut
Pat Sharp2 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Sydney always does a great job with my curly/wavy hair. I especially appreciated her skill this summer because the way she cut it made it way less poofy than it normally gets when it's humid. The salon itself is also nice and I love that they use Aveda products.
Price: $40–60
Services: Skin treatments, Haircut
Atmosphere: Energetic, Modern
Maintenance: Well-kept
Patricia Martinez11 reviewsiTotal number of Google reviews Patricia has written across all businesses on Google Maps, not just this one.
Maria was wonderful, as soon as I walked in, she was ready for me and guided me through every step of the process. I loved the final result and truly enjoyed my time there.
Price: $40–60
Services: Haircut
Atmosphere: Relaxing, Modern, Traditional, Cozy
Maintenance: Pristine
Madalyn NealLocal Guide · 16 reviewsiTotal number of Google reviews Madalyn has written across all businesses on Google Maps, not just this one.
Everyone here has been very kind and welcoming, and Ciarra is fantastic and always does my color beautifully! The price is very reasonable for the service and time you’re given.
Price: $160–180
Services: Balayage
Response from the owner · 3 weeks ago
Sophie, we are pleased to hear such amazing feedback! Thank you for coming in and trusting Ciarra with your hair!
Sam5 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Jaida was my stylist and did an excellent job! Got a short layered cut and I absolutely adore it. My stylist was really mindful about listening to what I wanted and I left super happy with my experience!
Price: $60–80
Services: Haircut
Atmosphere: Relaxing, Modern
Maintenance: Pristine
Response from the owner · a month ago
Thank you for coming in and leaving such a great review for Jaida! We will make sure she knows how much you enjoyed your time with her!
J RLocal Guide · 112 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
This was my first time at this salon and I can’t say enough good things about this salon. Maria was amazing she was very detailed, listened to all my concerns and gave me the haircut I have been searching for in numerous salons around Knox. I would recommend her to anyone. As well as this salon everyone was super friendly from the moment I walked in. I will definitely be returning here and will definitely be recommending this place to everyone I know.
Price: $40–60
Services: Hairstyling
NJ OvertonLocal Guide · 34 reviewsiTotal number of Google reviews NJ has written across all businesses on Google Maps, not just this one.
