Beauty salon · Mahtomedi, MN · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%79+19.2Value 14%100+14.1Replies to reviews 7%54+3.8Craft & service penalty76−2.4Experts Score= 77Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.77SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#70 of 101 hair salonsiPosition by Experts Score among all companies we track in this category. · better than 31%
4.8★★★★★215 Google reviews · 24 photos
91%five-star reviews
4.79★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
13%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Salon Cheveux 4.8 out of 5 based on 215 reviews, with the owner responding to 13 percent. Clients frequently praise the clean, modern environment, friendly staff, and skilled execution of hair coloring, cuts, and microblading services. However, several low-star reviews highlight significant concerns regarding unexpected price increases compared to initial quotes, lack of communication when appointments are cancelled, and difficulty reaching the salon by phone.
Google rating: 4.8 out of 5 from 215 reviews (91% five-star).
Reviews on this page: 215 Google reviews (160 with written comments, 2 with photos).
Owner responses: the business replied to 13% of reviews.
Most recent review: September 30, 2026.
Service: Hair Salon serving Mahtomedi, Minnesota.
Data from Google, last updated October 28, 2026.
Score profile vs other hair salons
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Salon CheveuxHair Salons median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Cheveux: 77/100 on this factor. Category median: 88.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Cheveux: 79/100 on this factor. Category median: 84.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Cheveux: 76/100 on this factor. Category median: 98.B
76
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Cheveux: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Cheveux: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Cheveux: 54/100 on this factor. Category median: 47.C
54
Bar = this company · dark tick = category median.
Star ratings
215 Google reviews we collected
4.8of 5
5 stars19691%
4 stars52%
3 stars52%
2 stars31%
1 star63%
Praise vs complaints
Phrases our text analysis found in 160 written reviews
96%praise
Praise16396%
Complaints64%
Price
What customers reported paying
$214+266% vs typical hair salons
Middle half of what 17 customers paid ($105–$371) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6337%
Quality & results3722%
Would recommend3521%
Communication148%
Price & value106%
Honesty & trust74%
Speed & response32%
What customers talk about
We read 160 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kind, skilled, friendly stylists that did an amazing job for both of us.”
“During my consultation with Chris, she thoroughly explained the procedure for microblading to fill in my fading eyebrows.”
“I received the worst haircut of my life at this salon.”
“Highly recommend to anyone looking for a place that cares about both experience and results!”
“Do not recommend and will never go back.”
“I explained what I was looking for, and also asked her advice.”
“The level of attention paid to a simple hair trim makes each dollar of their modestly priced services worth it.”
“I asked to do highlights with Aveda, I asked the price and they told me 190 dollars.”
“Kirsten and Tanner are both amazing, I trust them with my life and literally don't let anyone else touch my hair!”
“I immediately recommended them to a friend who had moved to the area.”
People customers mention
Taylor9 reviews
Morgan8 reviews
Kirsten6 reviews
Chris5 reviews
Tanner5 reviews
Aveda5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Cheveux for 8 kinds of job. Pick one to see what they paid and said.
BBeth7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Beautiful space! Got both my daughter and me in together in preparation for a wedding. Kind, skilled, friendly stylists that did an amazing job for both of us. I immediately recommended them to a friend who had moved to the area. I will be back!
Paid $60–80BlowoutsHaircut
RRyan9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great Salon. Aesthetic was modern and clean but not industrial and overly spacious. Closely situated chairs and salon tables make it a cozy feel. Excellent stylist who took instruction for a first hair cut and executed well. Would recommend.
Paid $100–120
AAnne2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Renata has done more for my hair in the last 2 years than any stylist ever. She’s the best!
MMayaLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I've been going to Salon Cheveux for about 5 years now and have had everything from hand tied extensions to highlights and haircuts. I have consistently had a great experience. Kirsten and Tanner are both amazing, I trust them with my life and literally don't let anyone else touch my hair!! I always leave feeling…
Paid $180–200Shampoo & conditioningBlowoutsBang trim
JJeanne10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★
Chris took the time to clearly explain each step of what she was doing, what I could realistically expect in terms of results, and how to care for my brows following the microblading experience. She is an artist and is a kind, comforting person. Highly recommend!
Paid $200+EyebrowsPermanent makeup
BBlake5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Great salon, Great atmosphere, even better people. Very professional and their communication with you on what service you would like done are next level. Highly recommend.
Beautiful space! Got both my daughter and me in together in preparation for a wedding. Kind, skilled, friendly stylists that did an amazing job for both of us. I immediately recommended them to a friend who had moved to the area. I will be back!
Price: $60–80
Services: Blowouts, Haircut
Atmosphere: Relaxing, Cozy
Maintenance: Pristine
K
Kim Bauer9 reviewsiTotal number of Google reviews Kim has written across all businesses on Google Maps, not just this one.
I had a great experience at Salon Cheveux! It was my first time there and with my stylist, Kaylee. I explained what I was looking for, and also asked her advice. She did not steer me wrong! My foil looks fantastic and my haircut is equally good. Loved the uptempo atmosphere. Will definitely be going there again!
Services: Haircut, Hair highlighting
R
Ryan Best9 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Great Salon. Aesthetic was modern and clean but not industrial and overly spacious. Closely situated chairs and salon tables make it a cozy feel. Excellent stylist who took instruction for a first hair cut and executed well. Would recommend.
Price: $100–120
C
Cathy Carlson3 reviewsiTotal number of Google reviews Cathy has written across all businesses on Google Maps, not just this one.
During my consultation with Chris, she thoroughly explained the procedure for microblading to fill in my fading eyebrows. I have every confidence in her ability!
Services: Eyebrows
A
Anne Cremons2 reviewsiTotal number of Google reviews Anne has written across all businesses on Google Maps, not just this one.
I had a wonderful experience at the salon today. Kylie did my haircut, and I couldn’t be happier with the result. My hair is very straight and can be unforgiving when it comes to precision, but she took great care to make sure every detail was right. The final result is absolutely flawless.
I also really appreciated the salon’s team environment. It was clear that the stylists support one another and work together to provide the best experience for their clients. The collaboration and professionalism were wonderful to see.
Kylie was kind, attentive, and committed to doing excellent work. She took her time, listened carefully, and made sure I left happy with my haircut. The quality of service and teamwork at this salon really stood out, and I will gladly return.
Thank you, Kylie, for such a positive experience.
Services: Haircut
A
Alicia Farrell4 reviewsiTotal number of Google reviews Alicia has written across all businesses on Google Maps, not just this one.
Morgan has been coloring my hair for years now and I’m always SO happy with the results. She seriously kills it every single time! I always leave feeling confident and obsessed with my hair.
I definitely recommend Salon Cheveux! The atmosphere is so friendly, welcoming, and the vibes are always good.
M
Maya KovdiyLocal Guide · 21 reviewsiTotal number of Google reviews Maya has written across all businesses on Google Maps, not just this one.
I've been going to Salon Cheveux for about 5 years now and have had everything from hand tied extensions to highlights and haircuts. I have consistently had a great experience. Kirsten and Tanner are both amazing, I trust them with my life and literally don't let anyone else touch my hair!! I always leave feeling pampered and confident. Also love that they use Oribe and Aveda products, they are my favorite and make my hair feel so healthy and refreshed. The salon itself is always welcoming and clean. Highly recommend to anyone looking for a place that cares about both experience and results!
Price: $180–200
Services: Shampoo & conditioning, Blowouts, Bang trim, Haircut, Hair glossing, Blowdry, Gloss or Glaze, Hair extensions, Hair highlighting
M
Michael Doroschak3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.