Beauty salon · Sacramento, CA · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%67+16.2Value 14%44+6.2Replies to reviews 7%67+4.7Craft & service penalty89−1.1Momentum penalty99−0.1Experts Score= 69Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#72 of 87 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 17%
4.8★★★★★220 Google reviews · 23 photos
94%five-star reviews
4.78★last 12 monthsiAverage stars on reviews from the last 12 months only.
5.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
8%reviews answered by the owner
$113typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Salon Cuvee & Day Spa 4.8 out of 5 based on 220 reviews, with the owner responding to only 8% of feedback. Customers frequently praise the friendly atmosphere, knowledgeable staff, and variety of services including hair, nails, and spa treatments. Recurring themes highlight attentive communication and personalized care. However, low-star reviews criticize inconsistent service quality, citing rushed haircuts, miscommunication regarding treatments, and unprofessional behavior from some employees.
Google rating: 4.8 out of 5 from 220 reviews (94% five-star).
Reviews on this page: 220 Google reviews (177 with written comments, 17 with photos).
Owner responses: the business replied to 8% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: value.
Salon Cuvee & Day SpaWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Cuvee & Day Spa: 79/100 on this factor. Category median: 89.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Cuvee & Day Spa: 67/100 on this factor. Category median: 83.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Cuvee & Day Spa: 89/100 on this factor. Category median: 99.A
89
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Cuvee & Day Spa: 44/100 on this factor. Category median: 100.C
44
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Cuvee & Day Spa: 99/100 on this factor. Category median: 100.A
99
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Cuvee & Day Spa: 67/100 on this factor. Category median: 50.B
67
Bar = this company · dark tick = category median.
Star ratings
220 Google reviews we collected
4.8of 5
5 stars20694%
4 stars21%
3 stars10%
2 stars21%
1 star94%
Praise vs complaints
Phrases our text analysis found in 177 written reviews
94%praise
Praise16594%
Complaints106%
Price
What customers reported paying
$113+10% vs typical wedding hair stylists
Middle half of what 49 customers paid ($75–$184) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6839%
Quality & results3922%
Would recommend3118%
Speed & response116%
Communication116%
Price & value116%
Honesty & trust42%
What customers talk about
We read 177 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everyone at the salon is friendly and wanting to make sure so friendly!”
“Not professional employees and bad behavior with customer”
“I took my daughter to Salon Cuvée & Day Spa for her first time getting her hair colored, and Daniela did such a great job.”
“Worst haircut of my life from crystal .”
“I wouldn't hesitate for a second to recommend her to anyone looking for an exceptional hairstylist.”
“and I was immediately impressed by her level of experience and professionalism.”
“We showed her a couple of inspo pictures, and she explained what would work best while keeping it low maintenance.”
“All the products she recommends are super worth it!”
“Overpriced for service provided.”
“I had been going to the same hairstylist for nearly 10 years, so when she moved away, I was honestly nervous about finding someone new.”
People customers mention
Crystal11 reviews
Kelly5 reviews
Shyvon5 reviews
Alexis5 reviews
Daniela4 reviews
Diana4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Cuvee & Day Spa for 8 kinds of job. Pick one to see what they paid and said.
DDana5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I love this salon, the vibe, professional team and of course my massage therapist Sunnybrook and my hairdresser Kelly!!!
Paid $100–120
NNewLocal Guide · 82 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Worst haircut of my life from crystal . If I could give 0 stars I would. My right side fade was noticeably higher than the left side and both blended horribly. Overall just a really lazy a rushed haircut. I’ve come here before and gotten good cuts from other barbers so this was pretty disappointing.
Paid $20–40
NNaidaLocal Guide · 54 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Sara is great! I love my pedicures and her personal touch. The salon is great with bathroom, refreshments and hair services.
Paid $40–60
GGinette5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you Sheyvan for this wonderful haircut! I love it! You’re excellent! Looking forward for my next haircut! 🙏
Paid $80–100Haircut
AAric16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
Great location and every stylist there is passionate and it really shows! The salon actually
Has lots of parking!!! You can get any service here they offer skin hair nails you think it they do it
Paid $100–120
TTara9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Ive made a couple visit to the salon with different girls for my hair that was in desperate need. I have a complicated work scheduele so sticking to one stylist was hard at first (despite all being great) but then I had a service with Shyvon and she made sure to make sure I booked for a future appointment so my hair…
Paid $200+Shampoo & conditioningLong haircutService not listed
Crystal is absolutely amazing. She always checks in with me before just cutting my hair to see if I am wanting anything different. When I do decide to change it up, she is there to make my hair turn out amazing. Everyone at the salon is friendly and wanting to make sure so friendly! Highly recommend for all your beauty needs!
Worst haircut of my life from crystal . If I could give 0 stars I would. My right side fade was noticeably higher than the left side and both blended horribly. Overall just a really lazy a rushed haircut. I’ve come here before and gotten good cuts from other barbers so this was pretty disappointing.
Price: $20–40
Response from the owner · a month ago
I'm sorry that was your experience when where you in? I would love to make this right for you.
J
Jessica Tovar6 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
I took my daughter to Salon Cuvée & Day Spa for her first time getting her hair colored, and Daniela did such a great job. We showed her a couple of inspo pictures, and she explained what would work best while keeping it low maintenance.
Daniela is knowledgeable, kind, and easy to talk to. She made my daughter feel comfortable, and the end result was even better than we expected. My daughter left so happy with her hair and had a great first experience. We’ll definitely be coming back! Thanks Daniela!
N
Naida EnriquezLocal Guide · 54 reviewsiTotal number of Google reviews Naida has written across all businesses on Google Maps, not just this one.
I had been going to the same hairstylist for nearly 10 years, so when she moved away, I was honestly nervous about finding someone new. I had heard nothing but rave reviews about Kelly, so I decided to reach out and schedule an appointment. Boy, am I glad I did! Poor Kelly patiently listened my complaints about how unhappy I had been with my hair. She truly listened to what I wanted and somehow managed to wave her magic wand! With her incredible talent and the addition of a few perfectly matched hair extensions, she completely transformed my hair. I walked out feeling more confident than I have in a long time. Kelly is not only amazingly talented, but she's also kind, patient, and genuinely cares about making her clients feel beautiful. I wouldn't hesitate for a second to recommend her to anyone looking for an exceptional hairstylist. Thank you, Kelly! You are absolutely amazing, and I'm so grateful I found you!
A
Aric Mack16 reviewsiTotal number of Google reviews Aric has written across all businesses on Google Maps, not just this one.
Great location and every stylist there is passionate and it really shows! The salon actually
Has lots of parking!!! You can get any service here they offer skin hair nails you think it they do it
