iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%64+15.5Value 14%95+13.4Replies to reviews 7%91+6.4Craft & service penalty95−0.5Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#41 of 57 wedding hair stylistsiPosition by Experts Score among all companies we track in this category. · better than 29%
4.8★★★★★445 Google reviews · 24 photos
93%five-star reviews
4.80★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$146typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate the salon 4.8 out of 5 based on 445 reviews, with the owner responding to 92 percent of them. Customers frequently praise the punctuality, professional communication, and precision of services including haircuts, coloring, and extensions. Recurring themes highlight attentive listening and a comfortable atmosphere, though some low-star reviews criticize pricing discrepancies, specific service failures, and lighting changes.
Google rating: 4.8 out of 5 from 445 reviews (93% five-star).
Reviews on this page: 445 Google reviews (320 with written comments, 20 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 24, 2026.
Service: Wedding Hair Stylist serving Washington, District of Columbia.
Data from Google, last updated October 26, 2026.
Score profile vs other wedding hair stylists
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: reliability.
Salon Leau and Le SpaWedding Hair Stylists median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Leau and Le Spa: 79/100 on this factor. Category median: 89.B
79
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Leau and Le Spa: 64/100 on this factor. Category median: 85.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Leau and Le Spa: 95/100 on this factor. Category median: 99.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Leau and Le Spa: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Leau and Le Spa: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Leau and Le Spa: 91/100 on this factor. Category median: 48.A
91
Bar = this company · dark tick = category median.
Star ratings
445 Google reviews we collected
4.8of 5
5 stars41293%
4 stars102%
3 stars20%
2 stars51%
1 star164%
Praise vs complaints
Phrases our text analysis found in 320 written reviews
90%praise
Praise28390%
Complaints3210%
Price
What customers reported paying
$146+26% vs typical wedding hair stylists
Middle half of what 84 customers paid ($101–$282) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10232%
Quality & results8226%
Would recommend5517%
Speed & response248%
Honesty & trust217%
Communication196%
Price & value124%
What customers talk about
We read 320 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was so respectful, friendly, and attentive throughout the entire appointment.”
“He was rude, unprofessional, and the interaction was very uncomfortable.”
“I would definitely recommend Michele to anyone looking for a great haircut and an overall amazing experience!”
“Salon L'eau is selling faulty, damaged, fake extensions, but selling them/charging as much pricier, higher-quality, genuine hand-tied extensions as wh…”
“I highly recommend them The entire staff is personable and welcoming.”
“Unless you are a regular, I would avoid this place.”
“She gives an outstanding haircut but is also able to give great advice and direction on style, and even gives quick, amazing beard trims to blend with the cut.”
“I was late for the shoot and missed having time for two outfits during the engagement shoot and my makeup ran due to lack of setting.”
“I’ve been going to Krisjun for 18 years, and I honestly can’t imagine going to anyone else.”
“You can damage my hair (that grows back), but don't you dare accuse me of lying.”
“He really listened to what I wanted, and I absolutely love how my hair turned out.”
“Prices are reasonable and atmosphere of the salon is pleasant.”
“The facial in itself was alright, but once I got to the cashier he told me it cost 220$ (instead of 170$ as indicated on their website).”
People customers mention
Nadia13 reviews
Georgetown12 reviews
Tasha11 reviews
Kate11 reviews
Bosserman10 reviews
Fouziya9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Leau and Le Spa for 8 kinds of job. Pick one to see what they paid and said.
Will4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I'm a Georgetown resident and for the last eighteen years, my stylist has been Kristjun ("KJ"). He is a miracle worker, and I have been incredibly pleased with every single haircut he’s given me. I have "problem hair" that has bedevilled many a stylist, but not KJ. He is an artist, perfectionist, and all-around…
Paid $80–100Haircut
SamLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
what a great experience!!
i initially booked with Ha but unfortunately she was feeling under the weather. the salon was super kind and accommodating and was able to get me in with another stylist, Lee. Lee took the time to listen to what i wanted but also gave his professional opinion and advice which i really…
Paid $120–140BlowoutsHaircut
KatieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kristjun is simply the best! His passion, skill, and artistry is evident in every cut. He is a joy to be around, his energy contagious and I always leave feeling fabulous. The salon is super fun! Everyone is so friendly. It is a beautiful space with so much natural light.
Paid $140–160BlowoutsHaircut
LisaLocal Guide · 32 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Bryan is my stylist and he has been doing my hair for years. He is a perfectionist and always makes my hair look so good! After a visit to Bryan, strangers stop me on the street to compliment my hair. Thank you Bryan for years of exceptional work.
Paid $80–100Haircut
Kerrie4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★
Very professional with quality services. Overall pleased with results but be prepared to pay, prices are on the high end.
Paid $200+HaircutHair coloring
misook9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
I am a great loyal fan of Paul Bosserman since summer of 1986😳 Love the way he cuts my hair. Never have to tell him what to do with my hair. He just know what is the best one for my face & hair. He is a perfectionist, intelligent & very classy guy.
With my simple haircut style, I don’t remembered how many time I…
I moved to DC a few months ago and was recommended Salon L’eau. I booked an appointment with Michele and had the best experience! He was so respectful, friendly, and attentive throughout the entire appointment. He really listened to what I wanted, and I absolutely love how my hair turned out. The whole experience was wonderful from start to finish, and I’m so glad I found this salon. I would definitely recommend Michele to anyone looking for a great haircut and an overall amazing experience!
Response from the owner · a day ago
Hi, Maggie. Thanks for taking the time to share your positive experience. We truly appreciate it!
Matthew Guyer1 reviewiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Ada is an artist! She gives an outstanding haircut but is also able to give great advice and direction on style, and even gives quick, amazing beard trims to blend with the cut. I highly recommend her. And, Salon Leau is a great salon.
Response from the owner · a week ago
Hi, Matthew. We are thrilled to learn that you had a positive experience with us!
Angela AndersonLocal Guide · 26 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
KJ gave me a fresh new haircut. I had some nice comments like "hip" and that it .made me look younger. Great experience . Haircut was super and the shampoo girl was also amazing. Cheers to all . JA
Response from the owner · a month ago
Hi, John. Thank you so much for leaving us a stellar review!
Shannon H2 reviewsiTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
I’ve been going to Krisjun for 18 years, and I honestly can’t imagine going to anyone else. He is incredibly talented, with an amazing eye for detail and precision, but what I appreciate most is how much he genuinely cares about his clients. He is patient, truly listens to what you want, and always makes sure you leave feeling completely happy with your hair. The salon itself is beautiful, with tons of natural light and such a welcoming atmosphere. Everyone on the staff is friendly and makes you feel right at home. I highly recommend Salon L’eau, and especially KJ. His talent, professionalism, and genuine care for his clients are unmatched!
Will W4 reviewsiTotal number of Google reviews Will has written across all businesses on Google Maps, not just this one.
I'm a Georgetown resident and for the last eighteen years, my stylist has been Kristjun ("KJ"). He is a miracle worker, and I have been incredibly pleased with every single haircut he’s given me. I have "problem hair" that has bedevilled many a stylist, but not KJ. He is an artist, perfectionist, and all-around good guy, and I leave my one hour mini-vacations with him looking and feeling ten years younger. I rarely write reviews, but can't say enough positive things about KJ and his current atelier - Salon L’eau.
Price: $80–100
Services: Haircut
Atmosphere: Relaxing
Maintenance: Pristine
Response from the owner · a month ago
Hi, Will. We appreciate the kind words and are glad we could provide you with a positive experience!
Christina-Ashley Barnett6 reviewsiTotal number of Google reviews Christina-Ashley has written across all businesses on Google Maps, not just this one.
Salon L'eau is selling faulty, damaged, fake extensions, but selling them/charging as much pricier, higher-quality, genuine hand-tied extensions as what is provided.
I met with Tasha at Salon L'eau in December 2022 to discuss a blonde highlight/extensions installation. I was moving to the DC area this spring from Atlanta and thought I was meeting with a qualified stylist/salon. Tasha and I thoroughly discussed during a 30-minute consultation at Salon L'eau in December the type of process and extensions I needed. She PROMISED and REASSURED me she could match my hair color correctly, but that she would install QUALITY 24-inch extensions as well. She reassured me that she could confidently match my color and extensions. Not to mention, Salon L'eau is a "top-rated" Georgetown/DC salon. They have been "listed" in Elle magazine as a Top-75 Salon. So in my mind at the time, it made perfect sense to trust them.
However, when I finally met with Tasha and Salon L'eau on March 30, it became the worst hair salon experience of my life. Tasha was beyond wonderful leading into the appointment. The salon itself is so cute, and they offer you all the beverages and food you could want while getting your hair done - so blinded by this, I failed to pay attention to what Tasha was doing to my hair. But because I am not a hair professional, I trusted her method. Despite noticing the dye seemed different than what my previous stylist used, and her installing my extensions while my hair was wet (btw, you are to NEVER do this when hair is wet because this is when it is at its weakest. Hair is more likely to be prone to break off while wet, she should know this as a professional) But again, this is a TOP salon and she is supposed to be a five-star, highly trusted stylist, so I also trusted it. Once drying it, Tasha had curled my hair much kinkier than what I am used to, so when the appointment was over, I noted my hair looked shorter, but I had also pass it off as to how it was just how she curled it. But I did have a gut feeling my hair didn't look (nor feel right), but I coughed it up as this was a new salon for me so it's just different.
I couldn't sleep the night following my hair appointment because my hairline was STINGING from the pull of the extensions -- I've used extensions for over 3 years, and it was the worst pain I've had from extensions yet. The next morning, the curls were gone and all that was left were ratty strings of extensions. I also noticed my hair had different specks of white and yellow around the roots -- versus the icy blonde I prefer AND HAD when entering my appointment. I messaged my hairstylist in Atlanta to gather her thoughts on my hair, and she proved my worst fears. Not only were my extensions NOT 24-inches and of the proper quality I was promised (and paid for), but my natural hair is also bleached -- something that was NEVER discussed for Tasha to do, nor is it a process that was to be used because bleach DOES NOT MATCH MY TONE. Tasha's bleach has severely fried and damaged my hair. Also, the extensions look just as fried also.
I asked Tasha for help on my extensions 3/31, but she said she wanted me to wait until April 6 for her to "maybe" put more extensions in to make it look fuller... she also blamed the supplier for the extensions (something that made me uneasy). So I told her I didn't want to wait a week to fix my hair and that I would just cancel. I just didn't trust her anymore.
(please view my attached note image for the full one-star review, it gets better!!)
We are incredibly sorry you had a negative experience with us. Our goal is to always deliver on quality in a professional manner. As you know, we have tried to do right by you when we asked that you come in to examine your hair. In order to correct your experience, we must be able to see your hair in-person. Unfortunately, because you refused to do so, we were unable to rectify the situation. That is why we refunded you $650 for the extensions, and are willing to offer an additional $200 refund. Please reach out if you would like to discuss this, and additional ways we can rectify your experience. Since you explicitly asked us to no longer communicate with you, we wish to be respectful and not cross this boundary by reaching out again. Once again, we are deeply sorry for this experience and hope you will give us an opportunity to make it right. Thank you, Salon L’eau
SamLocal Guide · 14 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
what a great experience!!
i initially booked with Ha but unfortunately she was feeling under the weather. the salon was super kind and accommodating and was able to get me in with another stylist, Lee. Lee took the time to listen to what i wanted but also gave his professional opinion and advice which i really appreciated. it’s the shortest i’ve ever gone but i wasn’t nervous at all in his chair. i really love how it came out!
oh! and the massage with hair wash was SO nice.
Price: $120–140
Services: Blowouts, Haircut
Atmosphere: Relaxing
Response from the owner · a month ago
Hi, Sam. Thanks for taking the time to share your positive experience. We truly appreciate it!
Katie JoselowLocal Guide · 16 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Kristjun is simply the best! His passion, skill, and artistry is evident in every cut. He is a joy to be around, his energy contagious and I always leave feeling fabulous. The salon is super fun! Everyone is so friendly. It is a beautiful space with so much natural light.
Price: $140–160
Services: Blowouts, Haircut
Atmosphere: Relaxing, Modern
Maintenance: Pristine
Response from the owner · a month ago
Hi, Katie. We are thrilled to learn that you had a positive experience with us!
Robert Babayi4 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
