Experts Reviews · Company report
Salon Surreal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Salon Surreal

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Surreal is better than 78% of beauty salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Surreal is better than 58% of beauty salons.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Surreal is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Surreal is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Surreal is better than 0% of beauty salons.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Surreal is better than 87% of beauty salons.A
87

Reviews for your job

Customers hired Salon Surreal for 8 kinds of job.

Salon Surreal for balayage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.85
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$371
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Balayage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 41

All 39 Google reviews tagged “Balayage” · showing 20

CristinaLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love the result. It will be my forever place.

Paid $200+HaircutHairstylingBalayage
PAULA1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★

Edit: They charged me for the continued Blowout appointment that I had cancelled. They are not responding. Additionally, another stylist from another salon said if heat were to have been applied it could have gotten more damaged due to how thin my hair is now. I was going not going to say the stylist’s name, but at…

Customer photo from PAULA's reviewCustomer photo from PAULA's review
Paid $200+Balayage
PatriciaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Angelina needs to be your new go to! She is so sweet and genuine, not my first time and I will definitely be back ♥️

HaircutHair coloringBalayage
Brook3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Amanda was phenomenal and did an absolutely incredible job on my hair. I will definitely be coming back! 😊

Paid $100+Shampoo & conditioningBalayage
MadelynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I got a balayage, tone, and trim with Rachael it was wonderful! She gave me exactly what I asked for and I couldn’t be more pleased. Great salon!

Paid $100+HaircutShampoo & conditioningBlowouts
Ashley11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda was so kind and patient with all of my questions. She made sure I was comfortable the whole time and was so personable. I love how my hair turned out and will definitely be coming back. :)

HaircutBalayage
Aubrey8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Kyna is seriously the best!

HaircutBalayage
Sarah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Wonderful experience! Tara does excellent work. Great artistry with color!

Balayage
BizLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I highly recommend making your next hair appointment with Kyna Rosada! Kyna has been my preferred stylist for 10 years. She is an expert hair stylist and colorist. She carefully listens to my requests and the results are exactly what I ordered. I always leave her chair feeling beautiful and we have so much fun in the process!

Paid $140–160HaircutShampoo & conditioningBlowouts
Alexis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Ivette is awesome!! She did exactly what I requested and more. She takes her time and is very light handed. She is very professional and is great at working in a timely matter even when conversing. She gave me some awesome suggestions for new products to care for my new hair. I will be coming back to her for sure!

Paid $200+HaircutShampoo & conditioningBlowouts
Jordan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Recently moved from out of state and was worried about going to a new person to do my hair (been seeming the same person for the last 10+ years), but Amanda put all that worry to rest. She took the time to talk to me about my inspo picture and what my end result was, guided me to the best result based on the state…

Paid $180–200HaircutBlowoutsHairstyling
Erin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

She was phenomenal! Highly recommend!

Paid $180–200HaircutShampoo & conditioningHair coloring
Jessica2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amazing service provided by Carrie! I showed her a picture of how i wanted my hair and she went above and beyond to get the color that best suited me. Ive found my new stylist!

Paid $200+Balayage
Cecelia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Shyann is always professional an works at a great pace for me to get great results an out in a timely manner! ⭐️⭐️⭐️⭐️⭐️

BalayageHaircut+ Quality+ Professionalism
Amanda12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Nikki is the utmost professional and is always mindful of her client’s desires and aims for a long-term approach to a healthy and beautiful mane. Simply the best!!

BalayageBlowoutsHair coloring
Debbie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This place is AMAZING! My hair has never looked this good

BalayageBlowouts
Cassie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The salon was great, Gia did an amazing cut and balayage! Highly recommend!

BalayageHaircut
ChloeLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jami is seriously a miracle worker, she knows exactly what i want and never misses, she knows her stuff and always delivers. And is also the sweetest best conversationalist.

BalayageHair coloringHairstyling
Kristy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Amanda was awesome!!! I love my cut and color!!

BalayageHair coloringHairstyling
Terah9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Ellie for Cut Katie for Color You will leave a happy woman!!

BalayageHaircut

Show more balayage reviews (19 more) →

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut498$32–$79
Hairstyling331$30–$79
Hair coloring203$121–$214
Shampoo & conditioning182$63–$139
Blowouts76$43–$99
Balayage39$170–$371
Waxing17$11–$51
Long haircut12—

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