Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts
Salon Surreal in Phoenix, AZ, holds a 4.9-star rating from 1,390 reviews, with the owner responding to 74% of feedback. Customers frequently praise the salon for its welcoming atmosphere, clean facilities, and staff who listen carefully to specific styling requests. Services include haircuts, coloring, highlights, and facial treatments, often noted for their precision and friendly service. However, some low-star reviews highlight dissatisfaction with cuts that did not match provided photos or verbal instructions, along with complaints about billing for cancelled appointments and a new requirement for upfront deposits.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Bar = this company · dark tick = category median.
1,390 Google reviews we collected
Phrases our text analysis found in 997 written reviews
What customers reported paying
Middle half of what 253 customers paid ($58–$164) · gold mark = category median.
How often each topic comes up in the written reviews
We read 997 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She is talented, professional, friendly, and truly passionate about what she does.”
“The owner, Kristen Hansen, has a no refund policy that is completely unethical, unprofessional and unfair!”
“The attention to detail is outstanding, and the results are always amazing.”
“They look terrible her hair was overall cut shorter than desired.”
“I highly recommend Salon Surreal to anyone looking for a great salon experience!”
“I do not recommend Kyna or the salon in general they clearly do not hold their stylist to any kind of accountability or skill level!”
“Betsy immediately understood my vision, executed my inspiration photo beautifully, and truly listened to what I wanted.”
“I can never explain how I want my bangs cut, but she totally got the picture and they look the best they ever have!”
“Always on time and gives the best advice on cut and color.”
“Her highlights are always so beautiful and natural-looking that people are genuinely surprised to find out she’s not a natural blonde!”
“Professional service, reasonable prices, positive atmosphere, and very easy to make an appointment.”
“OVERPRICED AND INEXPERIENCED.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Salon Surreal for 8 kinds of job. Pick one to see what they paid and said.
Came in last minute, they got me right in, and with a smile. Expert hands give an expert style! My hair looks great! Thanks again Jodi, see you again soon.
I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde…
Living in Arizona, my hair was definitely in need of some extra love and TLC! ☀️💕 I decided to treat myself to a deep conditioning treatment and a fresh cut with Carrie Anne, and I couldn’t be happier with the results! My hair feels so soft, healthy, and refreshed. Carrie Anne did an amazing job, and I absolutely…
I absolutely love Salon Surreal! From the moment you walk in, Bobbie at the front desk makes you feel welcome and comfortable. Carrie Ann is an amazing stylist who truly cares about her clients and does a fantastic job. Kristen, the owner, has created such a wonderful salon with a friendly, professional, and…
What an amazing person and establishment. I can see why people go to salon surreal. Carrie Ann is extremely easy going while maintaining great professionalism in her craft. Thank you for the awesome cut. My wife is very happy with my look. Thomas
This has taken me time to write. I have attempted to contact management and we never connected. Either way, it took over 6 hours to dye the hair. When Erin was bleaching the hair the bleach dried and caked. When she began dying the hair it took a couples hours doing one side of the head and then after the desk…
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 498 | $32–$79 |
| Hairstyling | 331 | $30–$79 |
| Hair coloring | 203 | $121–$214 |
| Shampoo & conditioning | 182 | $63–$139 |
| Blowouts | 76 | $43–$99 |
| Balayage | 39 | $170–$371 |
| Waxing | 17 | $11–$51 |
| Long haircut | 12 | — |
4.9 ★★★★★ 1,390 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Shyanne understands my type of hair and is very talented.
Carrieann is Absolutely Amazing! I can’t say enough wonderful things about Carrieann!! She is talented, professional, friendly, and truly passionate about what she does. She takes the time to listen to what you want and make sure you leave feeling beautiful, confident, and completely satisfied. The attention to detail is outstanding, and the results are always amazing. The atmosphere is welcoming, and the entire experience makes you feel special from start to finish. Thank you.
Came in last minute, they got me right in, and with a smile. Expert hands give an expert style! My hair looks great! Thanks again Jodi, see you again soon.
Love this Salon! Been going to Todd at Salon Surreal since I was about 10 (I’m 50 now ;) ) for all hair cuts and styling, as well as the best head massage in the state! I see DeAndra for all aesthetician services, and her facials are just magical! Everyone is very personable, and they care so much about you having the best experience. Thanks for all the love, Salon Surreal!
I really love my haircut, Gia did a great job and was very friendly!
I’m so glad that You had a great experience with both Gia and our Salon.
Litsy is amazing! Always on time and gives the best advice on cut and color.
Gia was great!
Thanks Ashley! I’m so happy you had a fantastic experience at our salon.
I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde without her. It’s truly challenging to make dark hair look completely natural-and to complete a FULL HEAD OF FOILS with lightening speed!!! Love this Salon she has landed at and look forward to sitting in that chair with her every time! Don’t think about it-just book her!
WOW and thank you! We agree that Carrie Ann is a GEM! So thrilled to be able to have you make the effort to come to our salon from out of state.
Living in Arizona, my hair was definitely in need of some extra love and TLC! ☀️💕 I decided to treat myself to a deep conditioning treatment and a fresh cut with Carrie Anne, and I couldn’t be happier with the results! My hair feels so soft, healthy, and refreshed. Carrie Anne did an amazing job, and I absolutely love how it turned out! Highly recommend! 💇♀️✨
Thank you Bobbie! I’m so glad that you loved your service.
I absolutely love Salon Surreal! From the moment you walk in, Bobbie at the front desk makes you feel welcome and comfortable. Carrie Ann is an amazing stylist who truly cares about her clients and does a fantastic job. Kristen, the owner, has created such a wonderful salon with a friendly, professional, and inviting atmosphere. The entire team goes above and beyond to make sure you feel taken care of. Their customer service, talent, and attention to detail are outstanding. I highly recommend Salon Surreal to anyone looking for a great salon experience! Thank you, Bobbie, Carrie Ann, and Kristen, for making every visit so special!!
Thank you for your kind words! I couldn’t agree more. Both the staff and our wonderful clients at Salon Surreal truly make it a great atmosphere. - Kristen H. , Owner Salon Surreal
Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts
