Experts Reviews · Company report
Salon Surreal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Salon Surreal

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Surreal is better than 78% of beauty salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Surreal is better than 58% of beauty salons.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Surreal is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Surreal is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Surreal is better than 0% of beauty salons.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Surreal is better than 87% of beauty salons.A
87

Reviews for your job

Customers hired Salon Surreal for 8 kinds of job.

Salon Surreal for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.204
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.89
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$121–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#19 / 48

All 204 Google reviews tagged “Hair coloring” · showing 40

Melissa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Litsy is amazing! Always on time and gives the best advice on cut and color.

Paid $200+HaircutHair coloring
Ashley8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Gia was great!

Paid $200+HaircutHair coloring
Anjela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde…

Paid $200+Shampoo & conditioningHaircutHairstyling
erin6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I get my color done by Betsy or Chloe, and both do a great job every time. The salon is very clean as well, and I always feel very welcomed every time I come in. I get my hair bleached and colored purple and that can take awhile, so the staff always makes sure I’m doing good, and they offer water or coffee as a nice…

HaircutHair coloring
MarianneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

My hairstylist was Angelina and she was amazing. My hair looked perfect and the color was exactly what I wanted. She was very informative about the products and so helpful that I got products for myself and my boyfriend! I referred all friends to her!

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
JustLocal Guide · 41 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★

This has taken me time to write. I have attempted to contact management and we never connected. Either way, it took over 6 hours to dye the hair. When Erin was bleaching the hair the bleach dried and caked. When she began dying the hair it took a couples hours doing one side of the head and then after the desk…

Paid $200+Hair coloring
Shane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’m a dude, and I got frosted tips done by Betsy. Let me tell you, A+++ job all around. Betsy did a phenomenal job and my hair looks awesome. She’s also super smiley and nice. I’ll probably come back. HIGHLY RECCOMEND!

Paid $100–120HairstylingHair coloring
ElonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I visited Salon Surreal while in Phoenix, and it turned out to be one of the better salon experiences I’ve had. The space had a polished look without feeling overly formal, and the atmosphere was relaxed from the moment I walked in. It felt like a place where regular clients return because they trust the stylists…

Paid $140–160Shampoo & conditioningBody waxingAcne treatments
GuylaineLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Betsy was fantastic. She listened to me, suggested a few important things and did magic on my hair. She has such a positive vibe and is so, SO kind! I highly recommend her.

Paid $180–200HaircutHair coloring
Marissa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I got in super last minute with Sandra for a full highlight because she happen to have a cancellation , and she did an amazing job! Thank you Sandra ! My hair looks and feels great . Super happy with my golden blonde (as requested).

Paid $100+Hair coloring
OliviaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★

I had a very disappointing experience at Salon Surreal. Their highest level stylist did my highlights, and the result was extremely stripey and poorly blended (see photos). When I raised my concerns, they refused to acknowledge the mistake or take responsibility. I ultimately had to dispute the charge with my bank…

Customer photo from Olivia's review
Paid $100+Hair coloring
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional service, reasonable prices, positive atmosphere, and very easy to make an appointment. I get my hair cut and colored by Amanda and it turns out great every time - I leave with my hair looking and feeling exponentially nicer and healthier than when I walked in.

Shampoo & conditioningBlowoutsHaircut
Jennifer6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★

I am so disappointed. I came in and paid $100 deposit and then left paying 245$ total. Kat and the front office lady told me that the brass color was normal from going from black to light so I was trying to be understanding. I came in for a balayage and I did go from black hair to lightening it and a toner. This…

Paid $100+Hair coloring
JordynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachel was a delight to work with. I went in for a consultation and scheduled a cut & color the same day. She was very attentive to my needs, making sure I was comfortable and happy with results along the way. She worked with me when I changed my mind and seemed very excited the whole time.

Paid $100+Shampoo & conditioningBlowoutsHaircut
Audrey5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gia is an amazing stylist. She does a great cut and I’m always impressed with the color as well :)

BlowoutsHaircutHair coloring
rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

sandra was amazing

Paid $100+Shampoo & conditioningHaircutHair coloring
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cheyenne was great! The end results always exceed my expectations. She and the other staff are very personable too. However, a woman named Krystal called and left a voicemail close to 5:00 p on a Saturday and I missed the call. Krystal said she was going to just charge the card I used for haircut and blowout which…

Paid $120–140Hair coloring
Shelley3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda did such a great job with my hair! I absolutely love it!!!

Paid $200+BlowoutsHair coloring
Cynthia9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I always receive great service from Amanda! Great job with the color and hair cut!

Paid $140–160HaircutHair coloring
KelseyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The salon is gorgeous, classy, and is filled with hair PROFESSIONALS! I am so happy I came across Salon Surreal and will be a repeat customer from here on out. My stylist Rachel is OUTSTANDING! She transformed my hair completely. I am thrilled with both my highlights, cut, and style. They have all different levels…

Paid $160–180Shampoo & conditioningHaircutHairstyling
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda is as amazing as ever. She is so talented & always brings my blah hair back to life!

Paid $100+HaircutHairstylingHair coloring
Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chloe gave me the best haircut and color ever! She is awesome. Andrea did a sensational job on my eyebrow waxing. I will be a customer for life!

Paid $100+Shampoo & conditioningScissor cutWaxing
PatriciaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Angelina needs to be your new go to! She is so sweet and genuine, not my first time and I will definitely be back ♥️

HaircutHair coloringBalayage
Teresa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Carrie Ann did a great job on my hair and she listen to my concerns and delivered a spot on cut and color highlites love it I will be adopting her for my life time hair tech thank you carrie see ya in 8 weeks Thuresa Leroue

Paid $200+HaircutHair coloring
Brooklyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Only place I will get my hair done!

Paid $90–100HaircutHairstylingHair coloring
tee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I was very pleased, last min Chole def help me with my color and fix it up prior from a diff salon I went to last couple days now I can go to the wedding with lots of smile and relax! Can’t wait to come back again!

Paid $100+Hair coloring
JacquelineLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Omg....this place! Modern, chiq, efficient, precise, over the top friendly...what more do you want? BOOK ALREADY!

Paid $100+Shampoo & conditioningLong haircutHaircut
Kay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Todd is always excellent

Paid $100–120Shampoo & conditioningHaircutHair coloring
Gail7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Cheyenne always does a wonderful job. I have never walked out Disappointed. I love the look of the Salon also.

Paid $100+HaircutShampoo & conditioningHair coloring
Teri5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Love the color and cut of my hair! Thanks Shyanne!

Hair coloring
MadelynLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I got a balayage, tone, and trim with Rachael it was wonderful! She gave me exactly what I asked for and I couldn’t be more pleased. Great salon!

Paid $100+HaircutShampoo & conditioningBlowouts
MelodyLocal Guide · 36 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Another fabulous afternoon with Carrie Ann she absolutely has found the perfect style for my mother. Her hair just falls into place and looks amazing.My mother is 93 years old and started at the Salon after I called them and they were so accommodating in getting my mother in for a shampoo, condition, haircut and…

Paid $180–200HaircutShampoo & conditioningHairstyling
Courtney3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Barbra blessing did amazing, very very sweet

Paid $200+HaircutHair coloring
SherriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

oday, Amanda gave me a perfect style & cut! I enjoy appointments with Amanda. She always give me great color & cuts and we have great chats - it's like spending time with a good friend !! Sherri

Paid $60–80HaircutHairstylingHair coloring
AbbyLocal Guide · 91 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Thank god for Gia! I have long, thick, blonde highlighted hair that was way overdue for a touch up. Gia knew exactly how to highlight, tone, and texturize it so it feels light and fresh while keeping the length. Plus she was friendly, consistent, and did it in record time without sacrificing quality.

Paid $200+HaircutHair coloring
Taylor2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Went in for a full color and cut. And Ivette did an incredible job. She took what I said I wanted and did it better than I could’ve imagined. I’ve never loved my hair so much. If I could give her 10 stars I would in a heartbeat.

Paid $160–180HaircutHair coloring
AlexandraLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Very nice place. Carrie was my stylist, she is very nice and made my hair the exact color blend I wanted. Impressive price, too. I think I have found my salon

Paid $160–180Hair coloring
Wanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My daughter recommend Litsy, and she was fabulous! She helped me decide on cut and color. Turned out beautifully. She took it easy cutting my bangs so I could get the length I wanted, because I wasn’t sure what to do with them, 3 times she cut them till I was happy and her. Her advice was right on! I appreciate her patience with me!! Thank you Litsy!!

Paid $200+HaircutShampoo & conditioningHairstyling
TabithaLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachel was fabulous! Very knowledgeable about all services I was interested in and helpful in choosing the right hair color, style, and extensions for me based on my wants and lifestyle preferences. Will definitely be going back to see her.

Paid $200+HaircutShampoo & conditioningHair coloring
Teri14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda is a wonderful hairstylist and awesome personality. I recommend her highly!

HaircutShampoo & conditioningBlowouts+ Punctuality+ Cleanliness+ Quality

Show more hair coloring reviews (164 more) →

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut498$32–$79
Hairstyling331$30–$79
Hair coloring203$121–$214
Shampoo & conditioning182$63–$139
Blowouts76$43–$99
Balayage39$170–$371
Waxing17$11–$51
Long haircut12—

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