How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORESalon Surreal
Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews
Report card
Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Reviews for your job
Customers hired Salon Surreal for 8 kinds of job.
Salon Surreal for haircut
Clear ✕All 500 Google reviews tagged “Haircut” · showing 120
I really love my haircut, Gia did a great job and was very friendly!
Litsy is amazing! Always on time and gives the best advice on cut and color.
Gia was great!
I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde…
I absolutely love Salon Surreal! From the moment you walk in, Bobbie at the front desk makes you feel welcome and comfortable. Carrie Ann is an amazing stylist who truly cares about her clients and does a fantastic job. Kristen, the owner, has created such a wonderful salon with a friendly, professional, and…
Erin was so awesome! I can never explain how I want my bangs cut, but she totally got the picture and they look the best they ever have! Thanks Erin (:
I get my color done by Betsy or Chloe, and both do a great job every time. The salon is very clean as well, and I always feel very welcomed every time I come in. I get my hair bleached and colored purple and that can take awhile, so the staff always makes sure I’m doing good, and they offer water or coffee as a nice…
What an amazing person and establishment. I can see why people go to salon surreal. Carrie Ann is extremely easy going while maintaining great professionalism in her craft. Thank you for the awesome cut. My wife is very happy with my look. Thomas
I love the result. It will be my forever place.
I visited Salon Surreal while in Phoenix, and it turned out to be one of the better salon experiences I’ve had. The space had a polished look without feeling overly formal, and the atmosphere was relaxed from the moment I walked in. It felt like a place where regular clients return because they trust the stylists…
Erin did a fabulous job with my daughter's hairstyle! We will definitely be going back!
Betsy was fantastic. She listened to me, suggested a few important things and did magic on my hair. She has such a positive vibe and is so, SO kind! I highly recommend her.
I've been to this salon a few times and this time was especially great. Mackenzie listened and cut with confidence. I ended up with more of the same confidence as I left with my cute styled hairdo. Compliments from my friends followed.
“Wanted to give this place a good rating but the haircut is absolutely terrible. I was very verbal and diligent about how I wanted my hair cut. It’s cut so bad that I have to wear different from how I wanted it to be styled. My hair doesn’t even cover my prosthetic ear and that’s what I care the most about when it…
Professional service, reasonable prices, positive atmosphere, and very easy to make an appointment. I get my hair cut and colored by Amanda and it turns out great every time - I leave with my hair looking and feeling exponentially nicer and healthier than when I walked in.
Completely ruined my hair, i asked for long layers and showed exactly where I wanted my layers, my shortest layer is as short as my face frame and the length was “kept” by a strand, it looks like I have short hair and a random hair extension in! I left with my hair still wet so i didn’t see the full result until I…
Bad haircut inexperienced stylish. I had shoulder length hair and wanted a specific cut very simple I showed a picture twice if how I wanted my haircut. She just cut bland no texturing my hair is uneven in parts A ND SHE DID NOT TOUCH MY BANGS. IF I COULD RATE NO STARS I WOULD. Also why would I let the stylist that…
Rachel was a delight to work with. I went in for a consultation and scheduled a cut & color the same day. She was very attentive to my needs, making sure I was comfortable and happy with results along the way. She worked with me when I changed my mind and seemed very excited the whole time.
Betsy was so lovely to talk to and she did an amazing job with my haircut! The salon is very clean and welcoming, i highly recommend checking them out!
Shyanne is always great, I have a perfect cut for me, she shares styling tips too.
Rachel did absolutely amazing I really needed a cut and some layers and she made my hair feel and look so much better, perfect refresh
My first time here and loved it! My stylist listened to what I wanted and knew exactly how to achieve my look. I have curly hair and it was not a problem for her. I enjoyed our conversation and had plenty of laughs. Gia is really sweet and I will definitely be coming back.
Gia is an amazing stylist. She does a great cut and I’m always impressed with the color as well :)
Angelina did a great job, excellent as always!
sandra was amazing
Cheyenne was great! The end results always exceed my expectations. She and the other staff are very personable too. However, a woman named Krystal called and left a voicemail close to 5:00 p on a Saturday and I missed the call. Krystal said she was going to just charge the card I used for haircut and blowout which…
I’ve been going to Todd Miller for over 25 years. I follow him to whatever salon he goes to. He’s the best.
I love my new look. Thank you Ivette!!!
Always a great haircut!
Ellie, I love the cut you gave me today! Thank you, Colette
Just got a trim and hydration masque today with your hair stylist Angelina. The hair appointment was wonderful as she was so helpful in explaining hair care specific to my hair type to me. She talked to me about the products she used in my hair as well and was very gentle. I love this salon and will be 100 percent…
best hair stylist ever!!! 💝
Thank you Todd! I feel younger already with new highlights!!
I always receive great service from Amanda! Great job with the color and hair cut!
Amanda's the best! Great job!
The salon is gorgeous, classy, and is filled with hair PROFESSIONALS! I am so happy I came across Salon Surreal and will be a repeat customer from here on out. My stylist Rachel is OUTSTANDING! She transformed my hair completely. I am thrilled with both my highlights, cut, and style. They have all different levels…
Amanda is as amazing as ever. She is so talented & always brings my blah hair back to life!
Excellent in every way!
Very Happy with my visit as always. Thank you Ellie.
Angelina needs to be your new go to! She is so sweet and genuine, not my first time and I will definitely be back ♥️
Amanda was awesome- v professional , personal and experienced. She gave me the look I described to her. And a wonderful head massage to boot!
Carrie Ann did a great job on my hair and she listen to my concerns and delivered a spot on cut and color highlites love it I will be adopting her for my life time hair tech thank you carrie see ya in 8 weeks Thuresa Leroue
Only place I will get my hair done!
Barbara was fantastic I showed her a pic of how I wanted my cut, and she delivered with confidence I am beyond happy and will 💯 percent be going back.
Omg....this place! Modern, chiq, efficient, precise, over the top friendly...what more do you want? BOOK ALREADY!
Litsy did an amazing job with my hair and gave awesome suggestions for my cut. Turned out great!
Kyna is amazing!!!! She’s the best and is so good at what she does, highly recommend her!!
Todd is always excellent
I love the way Chloe cuts my hair. Very professional and sweet. Thank you Chloe. ❤️
Rachael was wonderful
Cheyenne always does a wonderful job. I have never walked out Disappointed. I love the look of the Salon also.
Always a cut above the rest!
Kyna is a super star she always knows my hair needs! Thanks for helping remove my grays and making me feel refreshed!!!
Wow, absolutely loved my visit to Salon Surreal! From the moment I walked in, the vibe was super friendly and welcoming. My stylist really listened to what I wanted and totally nailed it seriously one of the best cuts/colors I've had. You can tell they really care about making you feel good and confident. Definitely found my new go-to salon in Phoenix!
Chloe was great!
This was my first visit at salon surreal. I decided to try this saloon due to the 5 star out of 1.3K people Google reviews. The receptionist spoke highly of Barbra’s talents and her experience since 1991. As I arrived, I was promptly greeted. Everyone was nice. The place busy and clean on a Saturday mid-morning. I…
10/10, Rachel did everything I asked for. Will be back.
This was the first time I've gone in and I had an amazing experience! Chloe did my bang trim and did a great job it looks perfect! Staff were friendly and knowledgable!
As a new mom, with ZERO confidence, I was so nervous to get my hair done after having a tiny little mom PPD breakdown & cutting my hair, randomly in my bathroom. Rachael was the absolute sweetest ever, she gave me tips to help me maintain my hair & cut it so that I was able to put minimal effort into it while…
Ellie does a great job on mivhael my 15yo grandson's hair, we highly recommend her, she's great.
Awesome cut and service!
Rachel is the best, would recommend her to everyone I know.
Excelente
I got a balayage, tone, and trim with Rachael it was wonderful! She gave me exactly what I asked for and I couldn’t be more pleased. Great salon!
Carrie Ann was fabulous she is an expert assisted me with choosing a great color and helped my hair shine and glow. Great experience!! I’ll be back
Sandra gave me a beautiful haircut, i was nervous since i usually don't do much to my hair, she was gentle and i could tell she knew what she was doing.
Amanda was so kind and patient with all of my questions. She made sure I was comfortable the whole time and was so personable. I love how my hair turned out and will definitely be coming back. :)
Another great experience with Ellie @ Salon Surreal. I've been a client since the 90's at their original location and made the move with them to 12th St. & Northern - easy to park, easy to make appointments and I'm alway greeted well by front desk (Faith) and Ellie is a pro. Coming back after Spring Break and so many compliments on my cut!
I had such a great experience it’s such a nice atmosphere. Rachel cut my hair and she was so sweet, did a great job on my hair, and recommended some good products I will definitely be back !
Another fabulous afternoon with Carrie Ann she absolutely has found the perfect style for my mother. Her hair just falls into place and looks amazing.My mother is 93 years old and started at the Salon after I called them and they were so accommodating in getting my mother in for a shampoo, condition, haircut and…
Barbra blessing did amazing, very very sweet
Great place everyone is very nice and friendly.
Great experience! It was my first time here & everyone was super kind & welcoming. I had Sandra who was awesome! She did a fabulous job on my curly hair & I love my cut & color!!!
oday, Amanda gave me a perfect style & cut! I enjoy appointments with Amanda. She always give me great color & cuts and we have great chats - it's like spending time with a good friend !! Sherri
Had the best time!! Chloe was so nice and supportive and made my hair look AMAZING! I am coming back and referring her to everyone I can!!
Barbara was my stylist and she did a great job…she is best one they have there. I have curly hair and she cut,washed and made it so beautiful.
Shyanne, an incredibly gifted stylist, once again gave me a beautiful haircut. Thanks, Shyanne, for the time you take creating a perfect cut! A wrinkled old lady who uses no makeup appreciates your talent as a stylist!💕💕
Chloe is terrific! She’s a fantastic hairstylist (and person) and I always leave the salon loving my haircut. She also has helpful tips and advice for hair care between appointments.
Went here to see kyna because of all the great reviews about her and she didn't disappoint. I only got my bangs trimmed and a consultation but she did a great job and I will definitely be back.
Chloe gave me a much needed haircut at a reasonable price! Thanks!
Kyna is seriously the best!
Appreciate Ellie so much! A wonderful stylist and always willing to work with me to get the results I want.
Angelina was great! Friendly and great cut and styling ❤️ Thank you
Kyna is great! She makes a personal connection and is a great stylist. I can show her a picture she takes a Quick Look and can recreate it!
Thank god for Gia! I have long, thick, blonde highlighted hair that was way overdue for a touch up. Gia knew exactly how to highlight, tone, and texturize it so it feels light and fresh while keeping the length. Plus she was friendly, consistent, and did it in record time without sacrificing quality.
Shyanne is AMAZING! She really helped me get my self confidence back with my new hair cut!
Went in for a full color and cut. And Ivette did an incredible job. She took what I said I wanted and did it better than I could’ve imagined. I’ve never loved my hair so much. If I could give her 10 stars I would in a heartbeat.
This salon was brand new to me. The receptionist was so friendly and helpful. My stylist, Amanda, made me feel so comfortable and she knew exactly what I wanted. I will make sure my daughter goes there. I will definitely make this salon my go to salon.
It was great as usual!
2nd time going to Chloe and she was so amazing again!! She’s definitely my go to now she always does such a great job and makes me feel so confident leaving!!
Carrie Ann gave me a great haircut! I’ve been getting compliments all day!
Great service and she did a wonderful job with my hair!! Was honestly the first place I found and decided to give it a shot, very glad that I did!!
10/10 would recommend this salon! I had Gia and could not have asked for a better stylist. I walked out with the best haircut I’ve ever gotten! Absolutely loved my experience here.
Have come here for a couple years. Shyanne helped me with some specific issue with great empathy and compassion❤️
I came in for the first time & Amanda was so awesome. I wanted direction & insight, which she gave & then everything turned out exactly as she’d said. I couldn’t be happier & spending the time w Amanda was an added positive to the experience. If I’m in town this is who I will be going to see 💯
Ellie is the absolute best.
Ellie is so creative and fun to work with and is an absolute wizard with curly hair (which is very important to me). I highly recommend her!
Great haircut!
My daughter recommend Litsy, and she was fabulous! She helped me decide on cut and color. Turned out beautifully. She took it easy cutting my bangs so I could get the length I wanted, because I wasn’t sure what to do with them, 3 times she cut them till I was happy and her. Her advice was right on! I appreciate her patience with me!! Thank you Litsy!!
Rachel was fabulous! Very knowledgeable about all services I was interested in and helpful in choosing the right hair color, style, and extensions for me based on my wants and lifestyle preferences. Will definitely be going back to see her.
Worst haircut I’ve had in 20 years. I asked for a bob with a little volume. We agreed that stacking it in the back would work. This is how I left. This is after trying to get her to blend it better and her saying “this is what stacked looks like.” Fortunately got an appointment the next day at a much better salon to fix it.
Such a beautiful cut and blow dry. Amanda listened carefully to my New Year’s Eve plans and made magic with my boring hair
Carrie Ann was amazing! Cut and blowout was perfection.
Amanda is a wonderful hairstylist and awesome personality. I recommend her highly!
Shyanne was fantastic. I have long hair and have psoriasis on my scalp. She was extremely gentle and super friendly.
Rachel was SO good. Talented, professional, Inquisitive listener, shared ideas, solicited more info to achieve my needs, wants for a healthy look in cut. Hair hadn’t been touched in years. With my experience, I’ll be back to see regularly!
Cloe-Ray is the best!!!
Just exactly like what I wanted! 🙂👍🏽
Shyanne did a great job. Showed her a picture and discussed goals nd then she went to work!!
Great place, great people! They do an excellent job listening to what you want and then delivering on your expectations.
Warm. Friendly. Personable.
I called to aak price of services before appointment but was charged over $100 more than quoted. I also didn't get the color I was expecting.
I had a great first time experience they were both great I walked out very pleased
First time going here, I had Amanda and she was amazing, listened very closely to what I wanted and asked further questions to make sure I was getting what I wanted, the last place I went to over a year ago messed up my layers so bad and after coming here I truly love my hair all over again! I will definitely be back!
Amazing service! I had Chloe as my stylist. She was so friendly and did a wonderful job on my hair. I will definitely recommend to family and friends.
Rachael really took the time to perfect my hair and make sure I loved it. Thank you so much!
My experience was great I was able to give my concern from the previous hair salon but this salon is amazing!!! Thank you for taking your time to listen and give me a great hair cut
Litsy asked great questions and the resulting haircut was better then I imagined.
I paid $300.00 to have my hair ruined! The owner, Kristen Hansen, has a no refund policy that is completely unethical, unprofessional and unfair! Now I see why they have this policy in place, they take alll your money and have zero accountability and responsibility for their disasters! With so many other salons that…
Everyone I’ve seen here is fantastic, but special shout out to Deandrea (Brows) and Chloe D (hair). I’ll definitely be going back to both of them!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 498 | $32–$79 |
| Hairstyling | 331 | $30–$79 |
| Hair coloring | 203 | $121–$214 |
| Shampoo & conditioning | 182 | $63–$139 |
| Blowouts | 76 | $43–$99 |
| Balayage | 39 | $170–$371 |
| Waxing | 17 | $11–$51 |
| Long haircut | 12 | — |