Experts Reviews · Company report
Salon Surreal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Salon Surreal

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Surreal is better than 78% of beauty salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Surreal is better than 58% of beauty salons.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Surreal is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Surreal is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Surreal is better than 0% of beauty salons.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Surreal is better than 87% of beauty salons.A
87

Reviews for your job

Customers hired Salon Surreal for 8 kinds of job.

Salon Surreal for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.332
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 85

All 332 Google reviews tagged “Hairstyling” · showing 20

Anjela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde…

Paid $200+Shampoo & conditioningHaircutHairstyling
DBLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I absolutely love Salon Surreal! From the moment you walk in, Bobbie at the front desk makes you feel welcome and comfortable. Carrie Ann is an amazing stylist who truly cares about her clients and does a fantastic job. Kristen, the owner, has created such a wonderful salon with a friendly, professional, and…

Paid $60–80HaircutHairstyling
MarianneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

My hairstylist was Angelina and she was amazing. My hair looked perfect and the color was exactly what I wanted. She was very informative about the products and so helpful that I got products for myself and my boyfriend! I referred all friends to her!

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
CristinaLocal Guide · 141 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I love the result. It will be my forever place.

Paid $200+HaircutHairstylingBalayage
Shane1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I’m a dude, and I got frosted tips done by Betsy. Let me tell you, A+++ job all around. Betsy did a phenomenal job and my hair looks awesome. She’s also super smiley and nice. I’ll probably come back. HIGHLY RECCOMEND!

Paid $100–120HairstylingHair coloring
Melena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Erin did a fabulous job with my daughter's hairstyle! We will definitely be going back!

Paid $80–100Shampoo & conditioningHaircutHairstyling
shelby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★

I had gotten my hair done for prom today and I showed the lady exactly what I wanted. When I left the store it looked nothing like the picture at all. The first photo is what I asked for.the second is what I was given. Looks nothing like what I asked for and I was very disappointed. The total cost of the hair was…

Customer photo from shelby's reviewCustomer photo from shelby's review
Paid $60–80Hairstyling
TraimeeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've been to this salon a few times and this time was especially great. Mackenzie listened and cut with confidence. I ended up with more of the same confidence as I left with my cute styled hairdo. Compliments from my friends followed.

Paid $50–60Shampoo & conditioningHaircutHairstyling
CharMel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★

“Wanted to give this place a good rating but the haircut is absolutely terrible. I was very verbal and diligent about how I wanted my hair cut. It’s cut so bad that I have to wear different from how I wanted it to be styled. My hair doesn’t even cover my prosthetic ear and that’s what I care the most about when it…

Paid $50–60HaircutHairstyling
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional service, reasonable prices, positive atmosphere, and very easy to make an appointment. I get my hair cut and colored by Amanda and it turns out great every time - I leave with my hair looking and feeling exponentially nicer and healthier than when I walked in.

Shampoo & conditioningBlowoutsHaircut
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My first time here and loved it! My stylist listened to what I wanted and knew exactly how to achieve my look. I have curly hair and it was not a problem for her. I enjoyed our conversation and had plenty of laughs. Gia is really sweet and I will definitely be coming back.

Paid $80–90Shampoo & conditioningHaircutHairstyling
Rhonda14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My son and I got our hair done by Nikki. I gave her a picture of what I wanted as far as shape and cut. She blew me away with her expert knowledge and professionalism as well as she was very understanding and nice. Since my son 29 and I am 65 we are both very nervous and particular on our hair. She was excellent…

Paid $50–60Shampoo & conditioningLong haircutBlowouts
coletteLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ellie, I love the cut you gave me today! Thank you, Colette

Paid $50–60HaircutHairstyling+ Punctuality+ Cleanliness+ Quality
elyse2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

best hair stylist ever!!! 💝

Paid $60–80Shampoo & conditioningBlowoutsCustom cut
Deborah5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda's the best! Great job!

Shampoo & conditioningHairstyling+ Punctuality+ Cleanliness+ Quality
KelseyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The salon is gorgeous, classy, and is filled with hair PROFESSIONALS! I am so happy I came across Salon Surreal and will be a repeat customer from here on out. My stylist Rachel is OUTSTANDING! She transformed my hair completely. I am thrilled with both my highlights, cut, and style. They have all different levels…

Paid $160–180Shampoo & conditioningHaircutHairstyling
Rebecca3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda is as amazing as ever. She is so talented & always brings my blah hair back to life!

Paid $100+HaircutHairstylingHair coloring
connieLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I haven't been going for a while, but really needed help. My stylist was Kinna (spelling). I couldn't capture a pic of the style I wanted, so described the details the best I could. Excellent cut. My hair is fine and straight. It won't hold a curl. She made it have movement. Excellent. Yes, I will definitely start…

Paid $70–80Shampoo & conditioningBlowoutsHairstyling
Brooklyn6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Only place I will get my hair done!

Paid $90–100HaircutHairstylingHair coloring
irelandLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Litsy did an amazing job with my hair and gave awesome suggestions for my cut. Turned out great!

Paid $60–70Long haircutScissor cutHaircut

Show more hairstyling reviews (312 more) →

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut498$32–$79
Hairstyling331$30–$79
Hair coloring203$121–$214
Shampoo & conditioning182$63–$139
Blowouts76$43–$99
Balayage39$170–$371
Waxing17$11–$51
Long haircut12—

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