Experts Reviews · Company report
Salon Surreal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Salon Surreal

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Surreal is better than 78% of beauty salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Surreal is better than 58% of beauty salons.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Surreal is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Surreal is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Surreal is better than 0% of beauty salons.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Surreal is better than 87% of beauty salons.A
87

Reviews for your job

Customers hired Salon Surreal for 8 kinds of job.

Salon Surreal for shampoo & conditioning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.190
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$63–$139
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Shampoo & conditioning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 39

All 190 Google reviews tagged “Shampoo & conditioning” · showing 20

Elizabeth11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Shyanne understands my type of hair and is very talented.

Paid $120–140Shampoo & conditioningBlowouts
Madelaine5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I really love my haircut, Gia did a great job and was very friendly!

Paid $50–60Shampoo & conditioningHaircut
Anjela7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I live in SEATTLE. Been flying to PHX to have my hair colored by Carrie Callahan, and before that would drive to PORTLAND, where I first met her 20+yrs ago. Once you find a hair MASTER-someone really, really good-you don’t let them go! She’s the best-and my God-given long dark hair can’t handle being a blonde…

Paid $200+Shampoo & conditioningHaircutHairstyling
bobbie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Living in Arizona, my hair was definitely in need of some extra love and TLC! ☀️💕 I decided to treat myself to a deep conditioning treatment and a fresh cut with Carrie Anne, and I couldn’t be happier with the results! My hair feels so soft, healthy, and refreshed. Carrie Anne did an amazing job, and I absolutely…

Paid $60–80Shampoo & conditioning
MarianneLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

My hairstylist was Angelina and she was amazing. My hair looked perfect and the color was exactly what I wanted. She was very informative about the products and so helpful that I got products for myself and my boyfriend! I referred all friends to her!

Hair coloringHairstyling+ Punctuality+ Cleanliness+ Quality
ElonLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I visited Salon Surreal while in Phoenix, and it turned out to be one of the better salon experiences I’ve had. The space had a polished look without feeling overly formal, and the atmosphere was relaxed from the moment I walked in. It felt like a place where regular clients return because they trust the stylists…

Paid $140–160Shampoo & conditioningBody waxingAcne treatments
Melena7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Erin did a fabulous job with my daughter's hairstyle! We will definitely be going back!

Paid $80–100Shampoo & conditioningHaircutHairstyling
TraimeeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I've been to this salon a few times and this time was especially great. Mackenzie listened and cut with confidence. I ended up with more of the same confidence as I left with my cute styled hairdo. Compliments from my friends followed.

Paid $50–60Shampoo & conditioningHaircutHairstyling
McKenzieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I brought my 9 year old cousin here who has EXTREMELY curly hair. The owner (I can't remember her name but she was amazing) taught my cousin all about her curl patterns. We have an appointment at the Head Spa she owns on Sunday! Gia gave her an "amazing scalp massage" - her words, not mine! Everything was so last…

Shampoo & conditioning
Andrea3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Professional service, reasonable prices, positive atmosphere, and very easy to make an appointment. I get my hair cut and colored by Amanda and it turns out great every time - I leave with my hair looking and feeling exponentially nicer and healthier than when I walked in.

Shampoo & conditioningBlowoutsHaircut
hannah6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachael is the only person I will ever let do my hair! She is truly the best!!

Paid $100+Shampoo & conditioningBlowouts
JordynLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rachel was a delight to work with. I went in for a consultation and scheduled a cut & color the same day. She was very attentive to my needs, making sure I was comfortable and happy with results along the way. She worked with me when I changed my mind and seemed very excited the whole time.

Paid $100+Shampoo & conditioningBlowoutsHaircut
Sandra4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carrie Anne is amazing. Personable and professional. Excellent at her job. Sorry to hear she is leaving. Looking forward to seeing Shyanne.

Paid $70–80Shampoo & conditioningBlowouts
KarolynLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shyanne is always great, I have a perfect cut for me, she shares styling tips too.

Paid $60–80Shampoo & conditioningBlowoutsHaircut
Elisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My first time here and loved it! My stylist listened to what I wanted and knew exactly how to achieve my look. I have curly hair and it was not a problem for her. I enjoyed our conversation and had plenty of laughs. Gia is really sweet and I will definitely be coming back.

Paid $80–90Shampoo & conditioningHaircutHairstyling
rose2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

sandra was amazing

Paid $100+Shampoo & conditioningHaircutHair coloring
Stephanie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Cheyenne was great! The end results always exceed my expectations. She and the other staff are very personable too. However, a woman named Krystal called and left a voicemail close to 5:00 p on a Saturday and I missed the call. Krystal said she was going to just charge the card I used for haircut and blowout which…

Paid $120–140Hair coloring
Rhonda14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My son and I got our hair done by Nikki. I gave her a picture of what I wanted as far as shape and cut. She blew me away with her expert knowledge and professionalism as well as she was very understanding and nice. Since my son 29 and I am 65 we are both very nervous and particular on our hair. She was excellent…

Paid $50–60Shampoo & conditioningLong haircutBlowouts
DanielleLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had my second hair cut with Litsy today and I have loved both experiences. I came to her with a botched haircut from a different stylist (different place) and she did an amazing job fixing it. Today I came in and asked for something totally different, shorter with bangs, and I love it! She’s friendly, professional…

Paid $40–50Shampoo & conditioningLong haircutBlowouts
LAINEYLocal Guide · 138 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Ellie consistently gives a beautiful haircut and style

Paid $90–100Shampoo & conditioningBlowoutsCustom cut

Show more shampoo & conditioning reviews (170 more) →

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut498$32–$79
Hairstyling331$30–$79
Hair coloring203$121–$214
Shampoo & conditioning182$63–$139
Blowouts76$43–$99
Balayage39$170–$371
Waxing17$11–$51
Long haircut12—

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