Analyzing 8,598,8138.6M ReviewsFor 24,44724.4K Experts

Experts Reviews · Company report
Salon Surreal logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%78+42.5Reliability 24%58+14.1Value 14%100+14.1Replies to reviews 7%87+6.2Momentum penalty0−10Experts Score= 67Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.67SCORE

Salon Surreal

Phoenix, AZ · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #96Position by Experts Score among all companies we track in this category. of 114 beauty salons · 4.9★ from 1,390 Google reviews

📞 Call (602) 870-9190Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Surreal is better than 78% of beauty salons.B
78
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Surreal is better than 58% of beauty salons.C
58
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Surreal is better than 100% of beauty salons.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Surreal is better than 100% of beauty salons.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Surreal is better than 0% of beauty salons.F
0
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Surreal is better than 87% of beauty salons.A
87

Reviews for your job

Customers hired Salon Surreal for 8 kinds of job.

Salon Surreal for waxing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$11–$51
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Waxing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 20

All 17 Google reviews tagged “Waxing”

Sue6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Chloe gave me the best haircut and color ever! She is awesome. Andrea did a sensational job on my eyebrow waxing. I will be a customer for life!

Paid $100+Shampoo & conditioningScissor cutWaxing
LisaLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

First, I absolutely love your new location! Second, DeAndrea is fantastic, knowledgeable and personable (she also has a great sense of humor!). She took time to discuss my skin issues and made sure I was comfortable during my treatment. I don’t know if I could trust my skin to anyone else.

Eyebrow shapingMicrobladingWaxing
Wanda7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My daughter recommend Litsy, and she was fabulous! She helped me decide on cut and color. Turned out beautifully. She took it easy cutting my bangs so I could get the length I wanted, because I wasn’t sure what to do with them, 3 times she cut them till I was happy and her. Her advice was right on! I appreciate her patience with me!! Thank you Litsy!!

Paid $200+HaircutShampoo & conditioningHairstyling
Teri14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Amanda is a wonderful hairstylist and awesome personality. I recommend her highly!

HaircutShampoo & conditioningBlowouts+ Punctuality+ Cleanliness+ Quality
MarissaLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Amanda & Deandrea are amazing! Honestly, I have never met a staff member I haven't liked. I am happy to continuously refer friends and all to Salon Surreal! The new salon location is super clean and as always, welcoming! I always feel like I am well taken care of. I really appreciate them having contactless pay,…

HaircutBlowoutsWaxing
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very relaxing. DeAndrea is gentle , non rushed, warm and friendly!

Eyebrow shapingMicrobladingWaxing
SarahLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great wax job - thank you so much, DeAndre!

Waxing
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Love Raelyn!! She makes you feel so comfortable and does an awesome job!

Waxing
Marvin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Super friendly, feel like visiting a friend, always a positive attitude, experienced, competent AND quick. I can’t think of a single flaw! Efficient, pleasant visit! As always.

Waxing+ Punctuality+ Quality+ Professionalism
Paul2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Mens perm and cut. Brow waxing

HairstylingHaircutPerms
Myriah4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Deandrea did a fabulous job waxing my son's eyebrows for the first time. He was a bit apprehensive going in, as he is a teenager and has never had anything waxed. Deandrea's calming and kind spirit relaxed my son, and he was very comfortable. She did a wonderful job. My son's eyebrows are no longer connected…

Waxing
Kaylene9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Deandrea is an amazing aesthetician and I couldn’t recommend her more!

Waxing+ Quality
Sashea8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

D did a great job! My eyebrows turned out amazing!Even as a walk-in, she took the extra time to make sure everything was perfect. Thank you!!! Will definitely be back!

Waxing+ Punctuality+ Cleanliness+ Quality
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Rating only, no written review.

Paid $20–40Waxing
Janelle4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Rating only, no written review.

Waxing+ Punctuality+ Cleanliness+ Quality
JacklynEdited 4 years ago★★★★★

Rating only, no written review.

Waxing
Andrea5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Waxing

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut498$32–$79
Hairstyling331$30–$79
Hair coloring203$121–$214
Shampoo & conditioning182$63–$139
Blowouts76$43–$99
Balayage39$170–$371
Waxing17$11–$51
Long haircut12—

Compare with

Audrey Grace Hairstylist | A Well Nest Holistic Salon and Head Spa logoAudrey Grace Hairstylist | A Well Nest Holistic Salon and Head SpaExperts Score 99Phoenix · 5.00★Image Hair Nails Salon Phoenix AZ logoImage Hair Nails Salon Phoenix AZExperts Score 98Phoenix · 4.99★SALON D&A logoSALON D&AExperts Score 97Phoenix · 4.98★