Kimberley Trimble5 reviewsTotal number of Google reviews Kimberley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAlways great service!
- Services: Haircut, Hair highlighting
Salon Visage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%90+12.7Replies to reviews 7%60+4.2Craft & service penalty93−0.7Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.85SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 58 beauty salonsPosition by Experts Score among all companies we track in this category. · better than 67%
4.8 ★★★★★ 1,460 Google reviews · 24 photos
93%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
1.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$96typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Salon Visage at a glance
Google reviewers rate Salon Visage 4.8 out of 5 based on 1460 reviews, with the owner responding to 85% of them. Customers frequently praise the staff's punctuality, communication, and ability to execute specific haircuts, coloring, and extensions. Recurring themes highlight long-term client loyalty and professional service. However, some lower-rated reviews criticize inconsistent color results, perceived high pricing for treatments, and instances of rushed appointments or communication breakdowns.
- Google rating: 4.8 out of 5 from 1,460 reviews (93% five-star).
- Reviews on this page: 1,460 Google reviews (1,066 with written comments, 72 with photos).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: October 24, 2026.
- Service: Beauty Salon serving Knoxville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other beauty salons
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Salon Visage: 89/100 on this factor. Category median: 83.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Salon Visage: 85/100 on this factor. Category median: 80.A
85
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Salon Visage: 93/100 on this factor. Category median: 95.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Salon Visage: 90/100 on this factor. Category median: 87.A
90
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Salon Visage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Salon Visage: 60/100 on this factor. Category median: 45.B
60
Bar = this company · dark tick = category median.
Star ratings
1,460 Google reviews we collected
- 5 stars1,35393%
- 4 stars362%
- 3 stars171%
- 2 stars111%
- 1 star433%
Praise vs complaints
Phrases our text analysis found in 1,066 written reviews
- Praise79795%
- Complaints465%
Price
What customers reported paying
$96+18% vs typical beauty salons
Middle half of what 637 customers paid ($81–$153) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Quality & results28534%
- Staff & attitude26732%
- Would recommend11514%
- Communication536%
- Honesty & trust435%
- Speed & response405%
- Price & value405%
What customers talk about
We read 1,066 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He always listens to what I want, takes the time to understand my vision, and does an amazing job bringing it to life.”
“She made me feel horrible for even being in her chair as I was her last client for the day, they double booked her, etc.”
“I’ve built so much trust with him over the years, and that kind of trust is so important when it comes to your hair.”
“The hair stylists were quite unprofessional and didn't seem to know what they were doing.”
“If you're looking for a salon with talented professionals who genuinely care about their clients, I highly recommend Courtney and Amber at Salon Visage!”
“…)and was thankful that at least now i know they are incompetent and i do NOT recommend this salon to anyone.…”
“She listened to the problems that I was having with my hair and suggested great alternatives.”
“Even after calling them many times, my phone calls were ignored.”
“There are moments when a little kindness, genuine care and the right person can make you see yourself a little differently—and remind you just how won…”
“She is professional and a person you will like immediately.”
“Colorist showed up late to an appointment that was made in advance and did not ask about what I wanted before hand.”
“A 40 minute drive for me to go there, but so worth it!”
“All this costed me nearly $150, so not worth it.”
People customers mention
- Marlon 27 reviews
- Josh 24 reviews
- Marissa 19 reviews
- Melissa 18 reviews
- Katie 15 reviews
- Jeremiah 13 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Salon Visage for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
allie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Jeremiah is truly the best! I’ve built so much trust with him over the years, and that kind of trust is so important when it comes to your hair. He always listens to what I want, takes the time to understand my vision, and does an amazing job bringing it to life. I recently got a big haircut and couldn’t be happier…
Paid $80–100Haircut
Keonia10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Teresa is the best! She's been taking care of my hair for years now and I have no regrets.
Paid $60–80Hair straightening
PamelaLocal Guide · 293 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Had an excellent experience here! I absolutely love my hair and the staff was also super sweet. Kali did an amazing job! Thank you!
Paid $60–80HaircutHairstyling
Leann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Chris did a great job with my hair yesterday. She listened to the problems that I was having with my hair and suggested great alternatives. They worked great!! She also taught me ways that I could blow dry my hair more effectively! She was friendly as well.
Paid $80–100Haircut
VickiLocal Guide · 340 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I went to Kendra for hi-lights and it was very challenging due to my hair partially turning Grey . Not any surprise to me, Kendra nailed it ! I love the color. It's got that beachy hi-light look we blondes all love ! I'll definitely be back.i forgot to mention im from Ky. And it's a 5 hr. Round trip but I've been…
Paid $120–140HaircutHairstylingHair highlighting
Alden2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
My normal colorist and hair extensions girl has been out on maternity leave. Sebastian did my extensions and Macey did my color, and they were both phenomenal! The bar was set really high for them, and they took great care of me!
Paid $200+Hair extensionsHair coloring
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 489 | $30–$79 |
| Hair coloring | 304 | $119–$214 |
| Hairstyling | 302 | $30–$76 |
| Hair highlighting | 122 | $128–$246 |
| Blowouts | 56 | $41–$76 |
| Blowdry | 36 | — |
| Curly hair | 28 | $52–$134 |
| Gloss or Glaze | 12 | — |
Compare with
Photos
Customer reviews
4.8 ★★★★★ 1,460 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Lynn kamke4 reviewsTotal number of Google reviews Lynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI’ve been going to Salon Visage for over 10 years. I always get a great cut!
- Price: $80–100
- Services: Haircut
- Atmosphere: Relaxing, Modern
- Maintenance: Pristine
allie harrison4 reviewsTotal number of Google reviews allie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJeremiah is truly the best! I’ve built so much trust with him over the years, and that kind of trust is so important when it comes to your hair. He always listens to what I want, takes the time to understand my vision, and does an amazing job bringing it to life. I recently got a big haircut and couldn’t be happier with the results! I trust him completely, and it means so much that my mom and sisters go to him, too. He’s not only an incredibly talented stylist but someone who genuinely listens and makes you feel comfortable in his chair. If you’re looking for someone you can trust with your hair, Jeremiah is your guy!
- Price: $80–100
- Services: Haircut
- Atmosphere: Relaxing, Modern, Other
- Maintenance: Pristine
Keonia Layden10 reviewsTotal number of Google reviews Keonia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTeresa is the best! She's been taking care of my hair for years now and I have no regrets.
- Price: $60–80
- Services: Hair straightening
Response from the owner · 11 months ago
Thank you Keonia. We appreciate you choosing Teresa and Salon Visage for all these years.
Pamela ThompsonLocal Guide · 293 reviewsTotal number of Google reviews Pamela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHad an excellent experience here! I absolutely love my hair and the staff was also super sweet. Kali did an amazing job! Thank you!
- Price: $60–80
- Services: Haircut, Hairstyling
- Atmosphere: Relaxing, Modern
- Maintenance: Pristine
Diana Hundley6 reviewsTotal number of Google reviews Diana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo happy with my haircut, it was my first salon visit in a few years. I have very fine hair and Sebastian did an amazing job!
- Services: Haircut
Response from the owner · 5 days ago
Hi Diana! 😊 We're thrilled to hear that you loved your haircut! Sebastian is awesome with fine hair, and it's so cool to know he nailed it on your first salon visit in ages. We can't wait to see you again soon! 💇♀️✨
Leann Burris5 reviewsTotal number of Google reviews Leann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris did a great job with my hair yesterday. She listened to the problems that I was having with my hair and suggested great alternatives. They worked great!! She also taught me ways that I could blow dry my hair more effectively! She was friendly as well.
- Price: $80–100
- Services: Haircut
- Atmosphere: Relaxing
- Maintenance: Pristine
Response from the owner · 11 months ago
Hi Leann, Thank you so much for your glowing review and for rating us 5 stars! We are thrilled to hear that Christian consistently provides you with excellent service and that you are pleased with his work. It is wonderful to know that his friendly personality enhances your experience with us. We truly value your feedback and look forward to welcoming you back to Salon Visage soon.
Rita Morgan3 reviewsTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJosh takes care with his clients and gives full service . I appreciate that I am not passed off to others.
- Services: Haircut
Response from the owner · a year ago
Hi Rita! Thank you very much for taking the time to leave such a wonderful review. We are delighted to hear that you are pleased with the care and attention provided by Josh. We strive to offer personalized and attentive service to all our clients, and your feedback is truly gratifying. We look forward to welcoming you back to Salon Visage soon!
Valissa Lane6 reviewsTotal number of Google reviews Valissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlemarissa did an exceptional job
- Price: $80–100
- Services: Blowouts, Haircut, Hairstyling
- Atmosphere: Modern
- Maintenance: Well-kept
Response from the owner · a year ago
Hi Valissa, Thank you so much for taking the time to leave a review. We are thrilled to hear that you had a great experience with Teresa. Your kind words are greatly appreciated and will be shared with our team. We look forward to serving you again at Salon Visage.
Vicki Harris BlakleyLocal Guide · 340 reviewsTotal number of Google reviews Vicki has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went to Kendra for hi-lights and it was very challenging due to my hair partially turning Grey . Not any surprise to me, Kendra nailed it ! I love the color. It's got that beachy hi-light look we blondes all love ! I'll definitely be back.i forgot to mention im from Ky. And it's a 5 hr. Round trip but I've been making this trip for more than 15 years. Love this salon. Worth the drive!!
- Price: $120–140
- Services: Haircut, Hairstyling, Hair highlighting, Service not listed
- Atmosphere: Relaxing
- Maintenance: Pristine
Response from the owner · 11 months ago
Thank you so much for being part of Salon Visage for the past 15+ years. And so appreciate that you make the journey to visit us. We look forward to seeing you on your next visit.
Business details
- Address: 1701 Downtown W Blvd, Knoxville, TN 37919
- Phone: (865) 694-4000
- Website: salonvisage.com
- Service area: Knoxville, TN